Service Operations Manager Jobs in North Bend, OR

Atos is the Atos Group brand dedicated to AI-powered, secure, end-to-end digital services. Atos designs, develops, and operates critical digital environments that drive performance, resilience and sovereignty, helping public and private organizations worldwide retain control over their data and infrastructures, while meeting regulatory requirements.
With more than 54,000 employees serving over 4,500 clients across 54 countries, Atos helps modernize core IT systems, accelerate cloud and data transformation, strengthen cybersecurity, and deliver secure digital workplace environments to support its clients, its employees and society. Atos also provides consulting and advisory services through its Atos Amplify brand.
A trusted partner in operating complex and mission-critical environments, Atos supports organizations across highly regulated and sovereign contexts.
About Atos Group
Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris.
Position Title: Staging Center Technician
Location: Onsite Corona, California
Position Summary
The Staging Center Technician is responsible for receiving, preparing, configuring, testing, tracking, and shipping IT equipment and technology assets to support customer deployments and service operations. This role ensures devices are accurately staged, imaged, inventoried, packaged, and documented according to company standards while maintaining a secure and organized staging environment.
The technician works closely with field support teams, project managers, asset management teams, and logistics personnel to ensure technology deployments are delivered on time and meet quality requirements.
Key Responsibilities
Device Preparation & Configuration
• Configure, image, and stage network devices, servers and peripheral equipment.
• Install operating systems, software applications, security tools, and required updates.
• Validate hardware and software functionality prior to deployment.
• Perform system testing and quality assurance checks to ensure deployment readiness.
• Apply asset tags, labels, and customer-specific configurations.
Asset & Inventory Management
• Receive, inspect, and inventory incoming equipment shipments.
• Maintain accurate asset records within inventory management systems.
• Track asset movement from receipt through deployment and return.
• Conduct regular inventory audits and reconcile discrepancies.
• Support equipment lifecycle activities including refresh, redeployment, and disposal.
Logistics & Shipping
• Prepare deployment kits and shipment packages according to project requirements.
• Coordinate shipping, receiving, and return logistics activities.
• Ensure equipment is packaged securely to prevent damage during transit.
• Verify shipping documentation and maintain chain-of-custody records.
Technical Support
• Troubleshoot hardware, software, and imaging issues encountered during staging.
• Escalate unresolved technical issues to appropriate support teams.
• Assist field technicians with deployment readiness and technical questions.
• Support technology refresh and rollout initiatives.
Process & Quality Management
• Follow documented staging procedures, work instructions, and security requirements.
• Ensure compliance with customer contracts, asset management policies, and data protection standards.
• Identify opportunities for process improvement and operational efficiency.
• Maintain staging center organization, cleanliness, and safety standards.
Required Qualifications
Education
• Associate degree in Information Technology, Computer Science, or related field preferred.
• Equivalent technical training and experience may be considered.
Experience
• 1-3 years of experience in IT support, asset management, deployment services, or warehouse technology operations.
• Experience configuring and deploying Cisco network equipment.
• Experience with inventory tracking systems and asset management processes.
Technical Skills .
• Basic networking knowledge (TCP/IP, Wi-Fi, LAN connectivity).
• Hardware installation and troubleshooting.
• Asset management and inventory control systems.
• Knowledge of ticketing systems such as ServiceNow.
Preferred Qualifications
• CompTIA A+ certification.
• Experience with ServiceNow, Autopilot, SCCM, or similar endpoint management solutions.
• Knowledge of barcode scanning and inventory technologies.
• Experience supporting large-scale deployment or refresh projects.
Core Competencies
• Attention to detail and accuracy.
• Strong organizational skills.
• Customer service mindset.
• Ability to manage multiple priorities.
• Problem-solving and troubleshooting skills.
• Effective verbal and written communication.
• Team collaboration and accountability.
Physical Requirements
• Ability to lift and move equipment up to 50 lbs.
• Ability to stand, walk, bend, and package equipment throughout the workday.
• Ability to work in a warehouse, logistics, or staging center environment.
• Reports onsite to the staging warehouse/location.
Success Measures
• Deployment accuracy and quality rates.
• Inventory accuracy and audit compliance.
• On-time staging and shipment completion.
• Reduced deployment defects and returns.
• Compliance with asset management and security procedures.
The total compensation range for this role in the posted location is $54,386.00 - $90,000.00 USD.
Atos provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The compensation range listed for this position reflects the minimum and maximum target compensation that Atos, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside the posted range and will be determined based on multiple factors permitted by applicable law. These may include, but are not limited to, geographic location, education and qualifications, certifications and licenses, relevant experience and skills, seniority and performance, market and business considerations, and internal pay equity.
It is not typical for candidates to be hired at or near the top of the posted compensation range.
Benefits: Medical insurance, Dental insurance, Vision insurance, Flexible Spending Accounts (FSAs), Health Savings Account (HSA), Supplemental Insurance, Telehealth, Employee Assistance Program (EAP), 401(k) Retirement Plan, Legal Insurance, Pet Insurance, Wellness and discount programs.
Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.
Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.
Choose your future. Choose Atos.