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Service Operations Manager Jobs in North Bend, OR

Sapiens

Regional Customer Service Management Lead

OR · On-site +1

Remote Leading the strategic direction and operational excellence of a regional Customer Service organization, the North American CSM Lead will build, scale, and manage a high-performing CSM pod ...

Atos

Staging Center Technician - Corona

OR · Remote

Experience 1-3 years of experience in IT support, asset management, deployment services, or warehouse technology operations. Experience configuring and deploying Cisco network equipment. Experience ...

Atos

Staging Center Technician - Corona

OR · Remote

Experience 1-3 years of experience in IT support, asset management, deployment services, or warehouse technology operations. Experience configuring and deploying Cisco network equipment. Experience ...

Atos

Staging Center Technician - Dixon

OR · Remote

Experience 1-3 years of experience in IT support, asset management, deployment services, or warehouse technology operations. Experience configuring and deploying Cisco network equipment. Experience ...

Atos

Staging Center Technician - Corona

OR · Remote

Experience 1-3 years of experience in IT support, asset management, deployment services, or warehouse technology operations. Experience configuring and deploying Cisco network equipment. Experience ...

Atos

Staging Center Technician - Dixon

OR · Remote

Experience 1-3 years of experience in IT support, asset management, deployment services, or warehouse technology operations. Experience configuring and deploying Cisco network equipment. Experience ...

Atos

Staging Center Technician - Dixon

OR · Remote

Experience 1-3 years of experience in IT support, asset management, deployment services, or warehouse technology operations. Experience configuring and deploying Cisco network equipment. Experience ...

Atos

Staging Center Manager

OR · Remote

Monitor operational performance and resource utilization to achieve service-level agreements (SLAs ... Asset & Inventory Management Maintain overall accountability for hardware inventory accuracy and ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in North Bend, OR

Service Operations Manager information

See North Bend, OR salary details

$32.9K

$73K

$121.6K

How much do service operations manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for service operations manager in North Bend, OR is $72,978.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,700.00 and $88,600.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What job categories do people searching Service Operations Manager jobs in North Bend, OR look for?

The top searched job categories for Service Operations Manager jobs in North Bend, OR are:

What cities near North Bend, OR are hiring for Service Operations Manager jobs?

Cities near North Bend, OR with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in North Bend, OR as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $72,978 per year, or $35.1 per hour.

Regional Customer Service Management Lead

Project Sapiens

OR • Remote

Full-time

Posted 13 days ago

Job description

Title: Regional Lead, Customer Service Management

Location: Remote

Job Description:

Leading the strategic direction and operational excellence of a regional Customer Service organization, the North American CSM Lead will build, scale, and manage a high-performing CSM pod aligned to six core operating pillars and global service delivery standards. This leader will be accountable for driving measurable customer outcomes that strengthen retention, increase customer advocacy, and create expansion opportunities, while leveraging agentic AI capabilities and India-based resource pooling to enhance efficiency, scalability, and long-term operational leverage.

Key Responsibilities

  • Own the region CSM P&L - headcount plan & ratios.
  • Execute the 90-day handoff plan: tickets, quotes, renewals, monitoring, DR, vuln, finance exit
  • Build the pod talent strategy - hiring, leveling, career path, cross-training, succession
  • Drive cross-product normalization to enable pooled Tier 2/3 coverage
  • Define and enforce the CSM standard across the six operating pillars
  • Own executive-level escalations; partner with Cloud Ops and Product on systemic issues. Own P1 RCA playbook; hand-deliver at-the-table for strategic accounts
  • Drive the cross-product CSM normalization program to enable pooled coverage
  • Reporting - own the QBR motion, dashboards, and Voice-of-Customer pipeline to Product
  • Own the Success Plan and Service Improvement Plan (SIP) standard

Qualifications/Requirements:

  • 12+ years in Customer Success / Service Management / Support leadership in enterprise SaaS
  • 5+ years leading globally distributed teams across 2+ regions (incl. an India delivery hub)
  • Track record building or restructuring a CSM/service org through a SaaS transformation Insurance industry exposure (P&C, Life, Reinsurance) or equivalent vertical scale Strong commercial instinct - links service quality to renewals, references, expansion
  • Fluent in ITIL frameworks; experience with ServiceNow CSM/ITSM platforms
  • Comfortable embedding AI / agentic tooling into a human service organization
  •  Executive presence - credible with customer C-suite and Sapiens senior leadership
  •  Bachelor's required; MBA or relevant master's preferred

At Sapiens, we are dedicated to building a diverse, equitable, and inclusive work environment. We believe that diverse perspectives, backgrounds, and experiences make us stronger and more innovative. We are committed to creating a culture where every individual is valued and can thrive regardless of their race, ethnicity, gender, age, sexual orientation, gender identity, religion, disability, or any other characteristic.

Sapiens is an E-Verified & Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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