Service Operations Manager Jobs in New Boston, MI

Overview 

People. Passion. Pride. This is what has driven our teams since 1833. 

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents. 

But at the heart of our business is our people. 

Role Purpose 

The Operations Manager is responsible for overseeing day-to-day operational activities at the airport to ensure safe, efficient, and compliant operations. This role manages operational teams, coordinates with airline partners, airport authorities, government agencies, and service providers, and ensures exceptional service delivery while maintaining compliance with all regulatory and safety requirements.  

What you will be doing 

• Manage daily airport operations, ensuring efficient execution of all operational activities.  

• Oversee staffing, scheduling, and workforce allocation to meet operational demands.  

• Ensure compliance with all airports, airline, federal, state, and local regulations, including FAA, TSA, OSHA, and company policies.  

• Monitor operational performance metrics and implement corrective actions to improve service delivery.  

• Lead and develop supervisors and frontline employees through coaching, training, and performance management.  

• Coordinate with airline representatives, airport authorities, vendors, and government agencies to maintain seamless operations.  

• Investigate operational incidents, accidents, and service failures, and implement corrective and preventive measures.  

• Conduct regular audits and inspections to ensure compliance with safety and operational standards.  

• Manage operational budgets, labor costs, and resource utilization.  

• Develop and implement contingency plans for weather events, operational disruptions, and emergency situations.  

• Ensure proper communication of operational updates, policies, and procedures across all teams.  

• Support customer service initiatives and resolve escalated customer concerns when necessary.  

• Drive continuous improvement initiatives to enhance operational efficiency and service quality. 

• Other duties as assigned 

Safety, Security, Wellbeing and Compliance: 

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy. 

What we are looking for: 

• High School Diploma or equivalent. 

• Minimum of 3 years of airport, airline, aviation services, or transportation operations experience.  

• Minimum of 2 years of supervisory or management experience.  

• Strong knowledge of airport operations, safety regulations, and compliance requirements.  

• Experience managing large teams in a fast-paced operational environment.  

• Proficiency with Microsoft Office Suite and operational reporting systems.  

• Ability to analyze data, identify trends, and implement process improvements.  

• Excellent leadership, communication, and problem-solving skills. 

• Experience managing schedules and budgets and tracking performance metrics. 

• Excellent verbal and written communication skills. 

• Adaptable and flexible to an ever-changing work environment. 

• Ability to manage multiple priorities in a dynamic environment.  

• Strong decision-making and crisis management skills.  

• Excellent organizational and time-management skills.  

• Ability to work collaboratively with diverse stakeholders.  

• Strong customer service orientation.  

PREFERRED REQUIREMENTS: 

• Supervisor/Manager experience in airline operations. 

Diversity 

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential. 

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact the recruiter below, if there are any reasonable adjustments to our process that you would like us to consider. 

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here. 

Application Instructions 

Is this role ticking all the boxes for you? If so, please click apply now!