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Service Operations Manager Jobs in Mandeville, LA

The Brick Company

Branch Manager

Madisonville, LA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This position oversees all branch functions, including sales, customer service, inventory management, yard operations, transportation, safety, and financial performance. The ideal candidate is an ...

Dexterra

Head Chef

New Orleans, LA · On-site

... food service throughout this growth. Reporting to the Operations Manager and Assistant Manager, the Executive Chef oversees menu planning, procurement, food production, staffing, training, and ...

Entergy

Supervisor, Warehouse Operations

Hammond, LA · On-site

... services. * Inventory & Warehouse Management: Responsible for oversight of Supply Chain experts to ... Responsible for the efficient day-to-day management of the overall operations budget and associated ...

Texas Roadhouse

Service Manager

Slidell, LA · On-site

$5.2K/mo

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Texas Roadhouse is looking for a legendary Service Manager to oversee all Front of House daily operations, manage all Front of House employees, and make sure Legendary Food and Legendary Service is ...

Entergy

Supervisor, Warehouse Operations

Hammond, LA · On-site

JOB SUMMARY/PURPOSE The Supervisor of Warehouse Operations has primary responsibility for analyzing ... services. * Inventory & Warehouse Management: Responsible for oversight of Supply Chain experts to ...

Texas Roadhouse

Service Manager

Slidell, LA · On-site

$5.2K/mo

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Texas Roadhouse is looking for a legendary Service Manager to oversee all Front of House daily operations, manage all Front of House employees, and make sure Legendary Food and Legendary Service is ...

Vector Media

Operations Coordinator

New Orleans, LA · On-site

$22.60 - $24.04/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Founded in 1998, Vector has grown from an OOH disruptor into a full-service platform built on data ... The Operations Coordinator will report to the National Inventory Manager. This position is ...

Carmax

Front Line Manager

New Orleans, LA · On-site

  • PTO

Training includes learning the roles and responsibilities of Service Operations, understanding end-to-end production processes such as inventory management, and cosmetic/mechanical repair. Upon ...

Pwc

P&C Technical Solutions Architect, Manager

New Orleans, LA

$99K - $232K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Industry/Sector Insurance Specialism Operations Management Level Manager & Summary At PwC, our ... Those in customer service at PwC will specialise in improving customer service operations and ...

SUNSHINE QUALITY SOLUTIONS, LLC

Service Advisor I

Hammond, LA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

In this role, you'll manage the service operations within our dealership, optimizing processes to ensure both internal and external customer satisfaction. You'll oversee the entire work order cycle ...

ASM Global

Concessions Supervisor

New Orleans, LA · On-site

... service operations for Legends Hospitality. * Assist in staffing, scheduling, training, and counseling of event staff * Directly managing event day staff while having direct interaction with ...

ASM Global

Concessions Supervisor

New Orleans, LA

... service operations for Legends Hospitality. * Assist in staffing, scheduling, training, and counseling of event staff * Directly managing event day staff while having direct interaction with ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Mandeville, LA

Service Operations Manager information

See Mandeville, LA salary details

$32K

$70.8K

$117.9K

How much do service operations manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for service operations manager in Mandeville, LA is $70,799.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $86,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What job categories do people searching Service Operations Manager jobs in Mandeville, LA look for?

The top searched job categories for Service Operations Manager jobs in Mandeville, LA are:

What cities near Mandeville, LA are hiring for Service Operations Manager jobs?

Cities near Mandeville, LA with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Mandeville, LA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $70,799 per year, or $34 per hour.

Branch Manager

The Brick Company

Madisonville, LA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Branch Manager

Department: Operations
Location: Greater New Orleans and Southeast Louisiana
Reports To: Regional Manager / Director of Operations
Position Summary

The Branch Manager is responsible for the overall leadership, operational performance, and profitability of a building materials distribution branch specializing in brick, block, natural stone, hardscape products, masonry supplies, and other construction materials. This position oversees all branch functions, including sales, customer service, inventory management, yard operations, transportation, safety, and financial performance.
The ideal candidate is an experienced leader with a strong background in building materials, wholesale distribution, construction supply, or related industries. The Branch Manager is responsible for creating a culture of safety, accountability, teamwork, and exceptional customer service while driving revenue growth and operational excellence.
Essential Responsibilities

Branch Operations

  • Manage the daily operations of the branch, ensuring safe, efficient, and profitable business performance. 
  • Lead and develop inside sales, outside sales, warehouse, yard, delivery, and administrative personnel. 
  • Ensure exceptional customer service for contractors, builders, architects, landscapers, dealers, and homeowners. 
  • Monitor branch productivity and implement process improvements to increase efficiency. 
  • Ensure the branch consistently meets company operational standards and performance goals. 
  • Maintain a clean, organized, and safe showroom, warehouse, and yard. 
Sales & Business Development

  • Drive branch sales growth while achieving revenue and gross margin objectives. 
  • Develop and maintain strong relationships with contractors, builders, masons, architects, developers, and commercial customers. 
  • Support outside and inside sales teams by identifying new business opportunities. 
  • Review pricing, quotations, bids, and customer accounts to maximize profitability. 
  • Monitor local market trends, competitors, and product demand. 
  • Participate in customer meetings, industry events, and community networking opportunities. 
Financial Management

  • Manage branch budgets and operating expenses. 
  • Monitor financial performance including sales, margins, inventory turns, and profitability. 
  • Review monthly financial reports and implement corrective actions when necessary. 
  • Approve purchasing, inventory adjustments, and operating expenditures within company guidelines. 
  • Work closely with accounting to monitor receivables and customer credit issues. 
Inventory & Yard Management

  • Oversee inventory levels to ensure product availability while minimizing excess inventory. 
  • Ensure proper receiving, storage, rotation, and handling of brick, block, stone, pavers, bagged products, and other building materials. 
  • Coordinate with purchasing to maintain appropriate stock levels. 
  • Conduct regular inventory audits and investigate inventory discrepancies. 
  • Ensure efficient yard organization to maximize productivity and customer service. 
Transportation & Logistics

  • Coordinate delivery schedules with dispatch and transportation teams. 
  • Ensure timely and accurate customer deliveries. 
  • Monitor fleet utilization and equipment maintenance. 
  • Ensure compliance with DOT regulations and company transportation policies. 
Safety & Compliance

  • Promote a strong culture of workplace safety. 
  • Ensure compliance with OSHA, DOT, and company safety policies. 
  • Conduct regular safety meetings and facility inspections. 
  • Investigate accidents, incidents, and near misses while implementing corrective actions. 
  • Ensure employees are properly trained on equipment operation and safety procedures. 
Leadership & Employee Development

  • Recruit, hire, train, coach, and develop branch employees. 
  • Conduct performance evaluations and establish employee development plans. 
  • Foster a positive, accountable, and team-oriented work environment. 
  • Manage scheduling, staffing, and workforce planning. 
  • Recognize and reward employee performance while addressing performance concerns professionally. 
Qualifications

  • Minimum of 5–7 years of management experience in building materials, masonry supply, construction materials, wholesale distribution, or a related industry. 
  • Proven leadership experience managing multiple departments and employees. 
  • Strong knowledge of brick, concrete block, natural stone, pavers, retaining wall systems, and masonry products preferred. 
  • Experience managing inventory, logistics, transportation, and customer service operations. 
  • Strong financial acumen, including budgeting, P&L management, and margin analysis. 
  • Excellent communication, leadership, and interpersonal skills. 
  • Proficiency in Microsoft Office (Excel, Outlook, Word). 
  • Experience with ERP systems such as Acumatica, Epicor, Prophet 21, or similar is preferred. 
  • Valid driver's license. CDL A or B is a plus, but not required
Preferred Qualifications

  • Bachelor's degree in Business Administration, Supply Chain Management, Construction Management, or a related field preferred (or equivalent industry experience). 
  • Knowledge of estimating, construction plans, and project coordination. 
  • Experience leading continuous improvement initiatives. 
  • Forklift certification or knowledge of material handling operations is a plus. 
Key Competencies

  • Leadership and Team Development 
  • Customer Relationship Management 
  • Sales Leadership 
  • Financial Management 
  • Inventory Control 
  • Operational Excellence 
  • Strategic Planning 
  • Conflict Resolution 
  • Decision Making 
  • Communication 
  • Safety Leadership 
  • Problem Solving 
Benefits

  • Competitive salary based on experience 
  • Performance-based bonus opportunity 
  • Health, Dental, and Vision Insurance 
  • 401(k) with company match 
  • Paid Time Off (PTO) 
  • Paid Holidays 
  • Company-paid Life Insurance 
  • Professional Development and Leadership Training 
  • Opportunities for career advancement 
Work Environment

This position combines office, showroom, warehouse, and outdoor yard responsibilities. The Branch Manager regularly interacts with employees, customers, vendors, and delivery personnel. Occasional lifting (up to 50 pounds), walking through the yard and warehouse, and operating in varying weather conditions may be required.
Success Measures

The Branch Manager's performance will be evaluated based on:
  • Achievement of branch sales and gross profit goals 
  • Customer satisfaction and retention 
  • Inventory accuracy and inventory turns 
  • On-time delivery performance 
  • Safety performance and OSHA compliance 
  • Employee engagement, retention, and development 
  • Branch profitability and expense management 
  • Operational efficiency and continuous improvement initiatives 
Employment Type: Full-Time
Equal Opportunity Employer: We are an Equal Opportunity Employer committed to fostering an inclusive workplace. Employment decisions are based on qualifications, merit, and business needs without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.