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Service Operations Manager Jobs in Mandeville, LA

Dexterra

Head Chef

New Orleans, LA · On-site

Serving clients and guests in a personable, professional, and service-oriented manner * Supporting the Site Manager with culinary input related to planning, forecasting, and operational execution ...

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Customer Service Representative-Industrial Parts

Madisonville, LA · On-site

$22 - $25.50/hr

The Customer Service Representative-Industrial Parts position plays a crucial role in providing ... Reporting directly to the Operations Manager, this role operates as an individual contributor ...

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Showing results 21-40

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Mandeville, LA

Service Operations Manager information

See Mandeville, LA salary details

$32K

$70.8K

$117.9K

How much do service operations manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for service operations manager in Mandeville, LA is $70,799.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $86,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What job categories do people searching Service Operations Manager jobs in Mandeville, LA look for?

The top searched job categories for Service Operations Manager jobs in Mandeville, LA are:

What cities near Mandeville, LA are hiring for Service Operations Manager jobs?

Cities near Mandeville, LA with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Mandeville, LA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $70,799 per year, or $34 per hour.

Workshop Manager and Technical Service Specialist

Upcoresolutions

Ponchatoula, LA

$20.75 - $28/hr

Full-time

Re-posted 10 days ago

Job description

Our client is seeking - Workshop Manager & Technical Service Specialist (Spare parts sales, claim and repair management)


KEY RESPONSIBILITIES:

  • Development and execution of sales strategies to expand into new markets and maintain existing client relationships
  • Customer support and technical consulting, including spare parts, complaints, and repairs
  • Close collaboration with inside sales from order entry and analysis to proposal development and customer negotiations
  • Planning, coordination, and execution of on-site service operations, including assembly, inspections, and repairs of gearboxes and winches
  • Independent troubleshooting and mechanical repair work, both in-house and at customer locations
  • Preparation of quotations and technical documentation for spare parts and repair services
  • Conducting customer meetings, technical inspections, and tailored sales presentations
  • Collaboration with internal teams to develop customized solutions and ensure high-quality service delivery
  • Processing customer orders in line with deadlines, cost targets, and quality standards
  • Preliminary contract reviews and support in customer negotiations
  • Accurate documentation of sales activities, service operations, and market trends
  • Participation in ongoing training to stay current with product offerings and industry developments.

QUALIFICATIONS:

  • Proven hands-on experience in the assembly, maintenance, and repair of gearboxes and winches
  • Strong technical understanding and affinity for mechanical systems, ideally in drive technology
  • Structured and independent working style with a high level of responsibility and reliability
  • Experience in customer service or technical field service is highly desirable
  • Valid driver's license
  • Willingness to travel frequently, including international assignments (approx. 35% or more)
  • Team player with strong communication skills and a customer-oriented mindset
  • Ability to professionally interact with clients on-site and represent the company
  • Proficient in MS Office; experience with ERP systems (Sage) is a plus
  • Participation in ongoing technical training and willingness to continuously develop skills