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Service Operations Manager Jobs in Johnsburg, IL

Kelco Industries

Operations Manager

Woodstock, IL · On-site

$89K/yr

Job Summary The Operations Manager is responsible for leading and improving the performance of our ... Promotes a culture of concierge customer service to both internal and external customers ensuring ...

Ulta Beauty, Inc.

Operations Manager

Vernon Hills, IL · On-site

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated ...

Amazon

Operations Manager

Kenosha, WI · On-site

We hire Operations Managers based on location preference and the business' current openings. BASIC ... service skills, communication skills and interpersonal skills - Track record of meeting or ...

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Showing results 21-40

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Johnsburg, IL

Service Operations Manager information

See Johnsburg, IL salary details

$35K

$77.5K

$129.1K

How much do service operations manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for service operations manager in Johnsburg, IL is $77,510.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,100.00 and $94,100.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What job categories do people searching Service Operations Manager jobs in Johnsburg, IL look for?

The top searched job categories for Service Operations Manager jobs in Johnsburg, IL are:

What cities near Johnsburg, IL are hiring for Service Operations Manager jobs?

Cities near Johnsburg, IL with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Johnsburg, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $77,510 per year, or $37.3 per hour.

Operations Manager

Kelco Industries

Woodstock, IL • On-site

$89K/yr

Full-time

Medical, Dental, Vision, Life

Re-posted 26 days ago

Job description

Kelco Industries is a market leader in cost-effective, high performance, custom engineered components for a wide variety of industries. We invest in the latest technologies and top talent, and because we are privately held, we answer only to our customers - so we can make fast decisions that move our business and our customers forward.
Kelco is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We further are committed to considering all qualified individuals with disabilities and will provide reasonable accommodation as needed throughout the hiring process.
Kelco offers a competitive benefits package, including Health, Dental, Vision, Disability, and Life insurance.
Job Summary
The Operations Manager is responsible for leading and improving the performance of our manufacturing plant with multiple product divisions by providing leadership across all plant operations with a strong emphasis on Lean manufacturing, continuous improvement, accountability, and team development. Responsibilities include improving safety, quality, delivery, productivity, labor efficiency, and customer responsiveness while helping to build a culture of ownership and problem solving throughout Kelco.
JOB DESCRIPTION
Essential Functions
Safety:
  • Promote a strong culture of safety and ensure compliance with Kelco safety policies, procedures, and regulatory requirements. Reinforce safe behaviors, addressing hazards, and supporting corrective actions as needed.
  • Partner with respective teams to investigate incidents, identify root causes, and implement preventive safety measures.

Operational Leadership:
  • Lead plant operations across multiple product divisions to support safe, efficient, and reliable performance.
  • Provide direction to leaders to ensure alignment of staffing needs, quality expectations, and customer requirements.
  • Promotes a culture of concierge customer service to both internal and external customers ensuring that commitments are proactively communicated.
  • Balances resources across divisions and help resolve operational constraints and workflow issues.
  • Maintain a visible presence on the plant floor to reinforce expectations, support leaders, and remove barriers to performance.

Lean Manufacturing & Continuous Improvement
  • Promotes Lean manufacturing and continuous improvement across Kelco.
  • Drive improvements in flow, labor utilization, material movement, standard work, visual management, and daily accountability.
  • Uses visual management to engage the entire team in driving daily improvements in safety, quality, and delivery.
  • Lead Lean initiatives such as 5S, Kaizen, root cause problem solving, Gemba walks, and daily management systems.
  • Use data and direct observation to identify waste, recurring issues, and opportunities to improve efficiency, quality, and responsiveness.
  • Build problem-solving capability and accountability within the plant leaders.
Leadership & Performance Management
  • Lead, coach, and develop supervisors and team leads to improve leadership effectiveness, communication, and accountability.
  • Establish and monitor key plant metrics such as safety, output, schedule attainment, labor efficiency, scrap, downtime, overtime, and on-time delivery.
  • Ensure production boards, KPI tracking, and visual management tools are used effectively to manage performance and escalate issues.
  • Leads team in developing plans for future changes in demand and new business.
  • Support hiring, onboarding, performance management, and employee development in partnership with HR and Leadership.
Quality & Business Performance
  • Reinforce consistent execution of quality standards, work instructions, and customer requirements.
  • Support plant performance goals through improved productivity, waste reduction, stronger execution, and effective use of plant resources.
  • Monitor operational results and drive improvements in quality, delivery, labor efficiency, scrap, downtime, and overall plant performance.
Core Competencies
  • Safety Leadership - Demonstrated commitment to workplace safety, including the ability to identify hazards, reinforce safe work practices, and support corrective actions to maintain a safe and compliant operation.
  • Lean Manufacturing & Continuous Improvement - Strong understanding of Lean principles and the ability to drive waste reduction, standard work, visual management, root cause problem-solving, and process improvement across plant operations in a high mix/low volume and job shop environment.
  • Operational Leadership - Ability to lead multiple functions, prioritize plant needs, coordinate resources, and drive execution across a multi-product manufacturing environment.
  • Quality & Systems Knowledge - Working knowledge of quality systems, environmental/operational policies, and manufacturing procedures, with the ability to reinforce compliance and support continuous improvement in quality performance.
  • Analytical & Problem-Solving Skills - Ability to analyze data, identify trends, determine root causes, and implement practical solutions to improve performance, efficiency, and reliability.
  • Accountability & Execution - Takes ownership of results, follows through on commitments, and holds self and others accountable for meeting operational goals and performance expectations.
  • Leadership & Team Development - Ability to motivate, coach, and develop supervisors, leads, and employees while building a culture of ownership, teamwork, and continuous improvement.
  • Communication & Influence - Strong verbal and written communication skills with the ability to communicate expectations clearly, collaborate across departments, and influence positive change at all levels of the organization.
  • Technical & Systems Proficiency - Proficient in Microsoft Office, especially Excel, and experienced with ERP/MRP systems and manufacturing reporting tools; ability to use data, reports, and systems to support operational decision-making.
  • Adaptability & Initiative - Flexible, dependable, and proactive in responding to changing priorities, solving problems, and driving improvements in a hands-on manufacturing environment.
Education / Experience Requirements
  • Bachelor's degree in Operations Management, Engineering, Business, Supply Chain, or a related field preferred; equivalent manufacturing leadership experience will be considered.
  • 7+ years of progressive manufacturing experience, including at least 3-5 years in a leadership role with responsibility for plant, production, or multi-department operations.
  • Experience leading operations in a manufacturing environment with multiple product lines, departments, or divisions preferred along with developing leaders and team members.
  • Demonstrated success driving Lean manufacturing, continuous improvement, and operational performance in a high-mix/low-volume manufacturing setting.
  • Strong understanding of production flow, labor planning, quality systems, inventory/material flow, and plant performance metrics.
  • Experience using ERP/MRP systems, Microsoft Excel, and production or operational reporting tools.
The pay range for this role is :
89k+ USD per year (Woodstock, IL)

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