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Service Operations Manager Jobs in Ithaca, NY (NOW HIRING)

Via

General Manager

Elmira, NY · On-site

$110K - $160K/yr

Manage the on-site daily operations of Via's service around Chemung County * Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions ...

Via

General Manager

Elmira, NY · On-site

$110K - $160K/yr

Manage the on-site daily operations of Via's service around Chemung County * Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions ...

Core and Main LP

Mgr, Branch Operations I

Moravia, NY · On-site

$62K - $75K/yr

Louis, Core & Main is a leader in advancing reliable infrastructureâ„¢ with local service ... Inventory management and purchasing experience Customer service experience 5+ years of Distribution ...

Coreandmain

Mgr, Branch Operations I

Moravia, NY · On-site

$62K - $75K/yr

Louis, Core & Main is a leader in advancing reliable infrastructure with local service, nationwide ... Inventory management and purchasing experience Customer service experience 5+ years of Distribution ...

Texas Roadhouse

Service Manager

Horseheads, NY · On-site

$5.2K/mo

Pay: $62,353.20 - $73,000.00 annually Texas Roadhouse is looking for a legendary Service Manager to oversee all Front of House daily operations, manage all Front of House employees, and make sure ...

Texas Roadhouse

Service Manager

Ithaca, NY · On-site

$5.2K/mo

Pay: $62,353.20 - $73,000.00 annually Texas Roadhouse is looking for a legendary Service Manager to oversee all Front of House daily operations, manage all Front of House employees, and make sure ...

Texas Roadhouse

Service Manager

Ithaca, NY · On-site

$5.2K/mo

Pay: $62,353.20 - $73,000.00 annually Texas Roadhouse is looking for a legendary Service Manager to oversee all Front of House daily operations, manage all Front of House employees, and make sure ...

Texas Roadhouse

Service Manager

Horseheads, NY · On-site

$5.2K/mo

Pay: $62,353.20 - $73,000.00 annually Texas Roadhouse is looking for a legendary Service Manager to oversee all Front of House daily operations, manage all Front of House employees, and make sure ...

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Showing results 21-40

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Ithaca, NY

Service Operations Manager information

See Ithaca, NY salary details

$34.2K

$75.8K

$126.3K

How much do service operations manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for service operations manager in Ithaca, NY is $75,845.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,900.00 and $92,100.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are the most commonly searched types of Service Operations jobs in Ithaca, NY?

The most popular types of Service Operations jobs in Ithaca, NY are:

What job categories do people searching Service Operations Manager jobs in Ithaca, NY look for?

The top searched job categories for Service Operations Manager jobs in Ithaca, NY are:

What cities near Ithaca, NY are hiring for Service Operations Manager jobs?

Cities near Ithaca, NY with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Ithaca, NY as of June 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, 1% Temporary, and 1% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $75,845 per year, or $36.5 per hour.

Landscaping Operations Manager

Mr. Outside Landscape

Interlaken, NY • On-site

$62K/yr

Full-time

PTO

Re-posted 24 days ago

Job description

Looking for motivated individual with at least 5 years landscaping/snow removal experience and management experience.

Job will be learning how to service various customer needs, route planning, crew assignments, supervising employees.

Working alongside crew members to ensure jobs are completed properly.