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Service Operations Manager Jobs in Hackensack, NJ

Classical Charter Schools

Operations Manager

Bronx, NY · On-site

$65K - $85K/yr

OPERATIONS MANAGER Position Reports to : School Director Start Date : Immediately Hours : 7:00am-5 ... Manage student enrollment, attendance, recordkeeping, transportation, food service, and health and ...

CVS Health

Operations Manager

Paterson, NJ · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

New York, NY · On-site

$22 - $36/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Hackensack, NJ

$20.92 - $34.92/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Tarrytown, NY

$22 - $36/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Commercial Catering Company

Be Seen First

Operations Manager

Queens, NY · On-site

$85K - $105K/yr

The Operations Manager is responsible for overseeing the daily operational and facility functions ... Manage relationships with maintenance contractors, vendors, and service providers, ensuring quality ...

Classical Charter Schools

Operations Manager

New York, NY · On-site

$65K - $85K/yr

OPERATIONS MANAGER Position Reports to : School Director Start Date : Immediately Hours : 7:00am-5 ... Manage student enrollment, attendance, recordkeeping, transportation, food service, and health and ...

CVS Health

Operations Manager

East Rutherford, NJ · On-site

$20.92 - $34.92/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

New York, NY

$22 - $36/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Commercial Catering Company

Be Seen First

Operations Manager

Queens, NY · On-site

$85K - $105K/yr

The Operations Manager is responsible for overseeing the daily operational and facility functions ... Manage relationships with maintenance contractors, vendors, and service providers, ensuring quality ...

CVS Health

Operations Manager

Westbury, NY · On-site

$22 - $36/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

West Orange, NJ

$20.92 - $34.92/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Fort Lee, NJ · On-site

$20.92 - $34.92/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Livingston, NJ

$20.92 - $34.92/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Mineola, NY

$22 - $36/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

River Edge, NJ

$20.92 - $34.92/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Astoria, NY · On-site

$22 - $36/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

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Showing results 41-60

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Hackensack, NJ

Service Operations Manager information

See Hackensack, NJ salary details

$38.7K

$85.8K

$142.9K

How much do service operations manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for service operations manager in Hackensack, NJ is $85,775.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,400.00 and $104,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What job categories do people searching Service Operations Manager jobs in Hackensack, NJ look for? The top searched job categories for Service Operations Manager jobs in Hackensack, NJ are:
What cities near Hackensack, NJ are hiring for Service Operations Manager jobs? Cities near Hackensack, NJ with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Hackensack, NJ as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $85,775 per year, or $41.2 per hour.

Order Operations Manager

Jimmys Gourmet Bakery LLC

Clifton, NJ • On-site

$90K - $110K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Description:

Jimmy's Gourmet Bakery is seeking an experienced Order Operations / EDI Manager to lead our Customer Service and Order Management functions. This is a hands-on leadership role responsible for ensuring exceptional service to our customers while overseeing EDI operations, order fulfillment, and continuous process improvement in a fast-paced food manufacturing environment.

Requirements:
  • Lead and develop the Customer Service team and EDI Specialist.
  • Oversee order processing, validation, allocation, and fulfillment to ensure timely and accurate customer deliveries.
  • Serve as the primary point of escalation for customer concerns, deductions, and order discrepancies.
  • Partner closely with Sales, Production, Supply Chain, Logistics, Warehouse, Inventory, Finance, and IT.
  • Manage daily EDI operations, monitor transactions, troubleshoot errors, and ensure timely issue resolution.
  • Collaborate with ERP vendors and IT to improve system functionality and customer service workflows.
  • Monitor key performance metrics including fill rates, backorders, order accuracy, and service levels.
  • Develop and improve customer service and EDI processes while maintaining compliance with customer and food safety requirements.

Qualifications

  • Bachelor's degree in Business, Supply Chain, Information Systems, or a related field preferred.
  • Minimum of 5 years of customer service or order management experience in a manufacturing environment.
  • Food manufacturing experience strongly preferred.
  • Previous leadership or supervisory experience.
  • Experience managing EDI processes and customer order integrations.
  • Strong knowledge of ERP systems, customer portals, and order management systems.
  • Familiarity with EDI transaction sets such as 850, 855, 856, 810, and 997 is preferred.
  • Advanced problem-solving, communication, organizational, and analytical skills.
  • Strong Microsoft Excel skills.

Our Commitment to You

At Jimmy's Gourmet Bakery, we believe our team's success starts with feeling valued and supported. That's why we offer:

  • Competitive pay and performance bonuses
  • 401(k) with company match
  • Health, dental, and vision insurance
  • Company-paid life insurance and EAP support
  • Generous PTO and career growth opportunities

Join a team that values your contributions and well-being.