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Service Operations Manager Jobs in Lebanon, NJ (NOW HIRING)

Sodexo

Operations Manager 2, Multi-Service

Ewing, NJ · On-site

$94K - $122K/yr

Develop teams, improve operational performance, and strengthen service quality. * Contribute to client retention, growth, and the expansion of service offerings. * Manage budgets, drive initiatives ...

Sodexo

Operations Manager 2, Multi-Service

Ewing, NJ

$94K - $122K/yr

Develop teams, improve operational performance, and strengthen service quality. * Contribute to client retention, growth, and the expansion of service offerings. * Manage budgets, drive initiatives ...

Sodexo

Operations Manager 2, Multi-Service

Ewing, NJ

$94K - $122K/yr

Develop teams, improve operational performance, and strengthen service quality. * Contribute to client retention, growth, and the expansion of service offerings. * Manage budgets, drive initiatives ...

Sodexo

Operations Manager 2, Multi-Service

Ewing, NJ · On-site

$94K - $122K/yr

Develop teams, improve operational performance, and strengthen service quality. * Contribute to client retention, growth, and the expansion of service offerings. * Manage budgets, drive initiatives ...

CarMax, Inc.

Operations Manager

Edison, NJ · On-site

Training includes learning the roles and responsibilities of Service Operations, mastering end-to-end production processes such as inventory management and cosmetic/mechanical repair, and completing ...

Carmax

Operations Manager

Edison, NJ · On-site

Training includes learning the roles and responsibilities of Service Operations, mastering end-to-end production processes such as inventory management and cosmetic/mechanical repair, and completing ...

Spgi

Manager II, IT Service Operations

Princeton, NJ · Hybrid

Lead and manage a global Service Management team across multiple regions and time zones, including application support operations, escalation management, workforce planning, and operational ...

Carmax

Operations Manager

Edison, NJ · On-site

$115K - $201K/yr

Training includes learning the roles and responsibilities of Service Operations, mastering end-to-end production processes such as inventory management and cosmetic/mechanical repair, and completing ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Lebanon, NJ

Service Operations Manager information

See Lebanon, NJ salary details

$36.1K

$80K

$133.2K

How much do service operations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for service operations manager in Lebanon, NJ is $79,989.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,000.00 and $97,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What job categories do people searching Service Operations Manager jobs in Lebanon, NJ look for? The top searched job categories for Service Operations Manager jobs in Lebanon, NJ are:
What cities near Lebanon, NJ are hiring for Service Operations Manager jobs? Cities near Lebanon, NJ with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Lebanon, NJ as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $79,989 per year, or $38.5 per hour.

Operations Manager 2, Multi-Service

Sodexo

Ewing, NJ • On-site

$94K - $122K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Sodexo rating

6.5

Company rating: 6.5 out of 10

Based on 1,140 frontline employees who took The Breakroom Quiz

329th of 485 rated business services

Job description

About the job
Lead daily operations for two or more core service areas at a client site, ensuring exceptional service delivery, client satisfaction, and long-term retention. Implement operational strategies that support client objectives, drive performance, and contribute to profitable growth. Supervise team members, allocate resources, monitor operating standards, and develop new programs to enhance service offerings.
Accountable for managing people, setting direction and deploying resources; typically is responsible for performance evaluation, pay reviews and hire/fire decisions. Results are primarily achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities. Accountable for business, functional or operational areas, processes or programs, which may include dotted-line or matrixed management.
Pay Range: $94860 - $122760
What's in it for you
  • Lead multiple service operations with direct oversight and accountability.
  • Influence strategy, service delivery, and overall client satisfaction.
  • Develop teams, improve operational performance, and strengthen service quality.
  • Contribute to client retention, growth, and the expansion of service offerings.
  • Manage budgets, drive initiatives, and enhance performance standards.
  • Work in a supportive, inclusive environment focused on teamwork and safety.
  • Apply problem-solving skills to optimize daily operations and resource use.

What you'll bring
  • Knowledge across facilities management operations, including custodial, housekeeping, grounds, pest control, mechanical, electrical, plumbing, and HVAC.
  • Business and financial acumen, with experience managing budgets and controlling costs.
  • Customer service expertise focused on relationship building and communication.
  • Leadership skills to develop teams, delegate effectively, and maintain accountability.
  • Experience establishing operating standards, implementing quality improvements, and ensuring compliance with safety and regulatory requirements.
  • Proactive, resourceful approach to solving operational challenges and supporting daily functions.

Requirements
  • Education Requirement: Bachelor's degree or equivalent experience
  • Management Experience: 3-5 years
  • Related Experience: 3 years

What we offer
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
  • Medical, Dental, Vision Care and Wellness Programs
  • 401(k) Plan with Matching Contributions
  • Paid Time Off and Company Holidays
  • Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.
Who we are
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

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