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Service Operations Manager Jobs in Hackensack, NJ

Wylander

Operations Manager

Brooklyn, NY · On-site

$140K/yr

Wylander is recruiting an Operations Manager for a full-service disaster restoration company located in Brooklyn, NY. Operations Manager Compensation & Benefits * Starting salary of $140,000 ...

Wylander

Operations Manager

Brooklyn, NY · On-site

$140K/yr

Wylander is recruiting an Operations Manager for a full-service disaster restoration company located in Brooklyn, NY. Operations Manager Compensation & Benefits * Starting salary of $140,000 ...

Wylander

Operations Manager

Brooklyn, NY

$140K/yr

Wylander is recruiting an Operations Manager for a full-service disaster restoration company located in Brooklyn, NY. Operations Manager Compensation & Benefits * Starting salary of $140,000 ...

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Showing results 21-40

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Hackensack, NJ

Service Operations Manager information

See Hackensack, NJ salary details

$38.7K

$85.8K

$142.9K

How much do service operations manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for service operations manager in Hackensack, NJ is $85,775.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,400.00 and $104,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What job categories do people searching Service Operations Manager jobs in Hackensack, NJ look for? The top searched job categories for Service Operations Manager jobs in Hackensack, NJ are:
What cities near Hackensack, NJ are hiring for Service Operations Manager jobs? Cities near Hackensack, NJ with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Hackensack, NJ as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $85,775 per year, or $41.2 per hour.

Operations Manager

GRM Information Management Services

Jersey City, NJ • On-site

$70K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Job description

A national leader in the Document Management Industry is seeking an Operations Manager.

The following are requirements and responsibilities for the position.

Requirements:

  • Minimum five years of operation management experience
  • Ability to oversee multiple departments
  • Knowledge of O’Neil document management software a plus
  • Ability to work independently and handle multiple tasks
  • Excellent written and verbal communication skills
  • Excellent knowledge of Microsoft Office product suite
  • Ability to review and analyze financial reports

Responsibilities:

  • Manage and oversee daily operation; Transportation Dept., Record Center, Shredding and Administration.
  • Manage monthly billing process, accounts payables and collections.
  • Manage a staff of 20 team members.
  • Maintain a high customer satisfaction level for all accounts.
  • Interview, hire, develop and cross train staff in various positions.
  • Manage and process weekly payroll
  • Oversee and manage building operations and maintenance programs
  • Responsible for vendor management
  • Oversee fleet management; DOT requirement and vehicle maintenance
  • Ensure all requests are processed accurately and on time.
  • Responsible inventory management
  • Review, evaluate and improve operating processes for each department
  • Ensure all company guidelines and procedures are followed.

Benefits:

  • Health insurance
  • Dental and vision coverage
  • Paid time off (vacation/personal/sick/holidays)
  • Life insurance
  • Retirement benefits (e.g., 401k)


GRM does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. All employment is decided on the basis of qualifications, merit, and business need.