Service Operations Manager Jobs in Gainesville, GA

Sonny's Enterprises is the world's largest manufacturer of conveyorized car wash equipment, parts, and supplies. We are the industry leader, recognized and awarded by the International Car Wash Association for innovating new technologies to advance the industry with products proudly designed and built in the USA. Our culture thrives on finding new and better ways to accelerate what's next. We embrace change and the opportunity it produces to maximize the potential of our most valuable resource - our PEOPLE! We invite you to explore our opportunities and grow your career with us.

The Operations Manager provides strategic leadership across key departments, including Safety, Warehouse, Fleet Management, and Field Operations Support. This role requires effectively managing operations while communicating performance trends, forecasting future outcomes, and addressing operational challenges with senior management. Strong communication skills are essential for setting team guidelines and resolving issues.

Provide procurement support, including standardizing parts, vendors, and pricing across locations for streamlined operations. Ensure effective planning of chemical delivery routes to meet organizational needs. Develop and maintain fleet standards across territories. Create and implement standard operating procedures for van setups, including tools, bins, and equipment. Collaborate with service and install managers to ensure proper parts availability. Develop inspection procedures and replacement policies for continuous improvement. Audit tool inventory as part of fleet maintenance initiatives. Establish and implement uniform guidelines for chemical drivers, service teams, and install technicians, including replacement instructions. Provide training for employees, including drivers and chemical service teams, to ensure compliance with safety standards. Manage CDL, HAZMAT, and DOT training, certification, and compliance. Collaborate with managers to optimize equipment use and address safety needs. Oversee onboarding of distribution companies and standardize vehicle platforms across the network. Direct vehicle rebranding and initial outfitting, including essential tools and documentation. Coordinate vehicle assignments and deliveries with General Managers (GMs). Develop and maintain Standard Operating Procedures (SOPs) for all managed programs. Build and sustain relationships with key partners to ensure cost-effective, high-quality service. Provide exception reports to GMs to control costs. Conduct site inspections to ensure compliance with SOPs, company values, and financial targets. Provide feedback and corrective action plans to local leadership, ensuring compliance is achieved. Serve as the lead contact for all assigned programs, streamlining processes to minimize local management involvement.

Operations Management Experience - 5+years of experience. Management Experience - 5+ years of experience. Car Wash Experience 3+ years of experience preferred. SAP systems experience preferred. Ability to learn/teach others about Sonny's Field Service Platform. High School Diploma/GED required; bachelor's degree preferred.

We offer a 100% employer-paid medical plan for eligible employees. In addition, the Company provides employer-paid Short-Term Disability (STD) coverage.

Employees and their eligible family members may also elect from a variety of voluntary, employee-paid benefit options, including additional medical plan choices, dental, vision, flexible spending accounts (FSAs), Long-Term Disability (LTD), life insurance, and a 401(k) plan with a Company matching contribution.

EEO Statement

Equal Opportunity Employer

Sonny's is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.