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Service Operations Manager Jobs in Fulton, NY (NOW HIRING)

Ulta Beauty

Operations Manager

NY · On-site

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated ...

Ulta Beauty, Inc.

Operations Manager

Dewitt, NY · On-site

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated ...

Rentokil

Mgr, Tech Service

East Syracuse, NY · On-site

Supports Operations in the resolution of service quality issues, pest infestation, and customer ... Works collaboratively with Technical Account Managers and National Account Managers to drive ...

Eaton

Operations Manager

Syracuse, NY · On-site

$130K - $190K/yr

The Operations Manager puts specific focus and management on OTD, Gross Utilization/Productivity ... Cross-functional experience with scheduling, engineering, quality, or customer service functions

Waste Management

Operations Manager Trainee

Syracuse, NY · On-site

$69K - $72K/yr

The Operations Manager Trainee (OMT) program is a structured 5-month leadership development program ... service excellence. If you're looking for a clear path into leadership, not just a job, this ...

Waste Management

Operations Manager Trainee

Liverpool, NY · On-site

$69K - $72K/yr

The Operations Manager Trainee (OMT) program is a structured 5-month leadership development program ... service excellence. If you're looking for a clear path into leadership, not just a job, this ...

FlexTek

SYR Operations Manager

Syracuse, NY · On-site

Operations Manager Syracuse, New York • 75%+ Travel Between Stations ABOUT THE COMPANY Our client ... They deliver ground handling, passenger services, cargo, ramp, and facility maintenance solutions ...

Rivian

Manager, Field Service

East Syracuse, NY · On-site

Role Summary The Service Operations Manager requires an experienced professional with high levels of energy and initiative, deep understanding of service processes, go-getter attitude, great ...

Rivian

Manager, Field Service

East Syracuse, NY

Role Summary The Service Operations Manager requires an experienced professional with high levels of energy and initiative, deep understanding of service processes, go-getter attitude, great ...

Hertz

Customer Operations Manager

Syracuse, NY · On-site

$132K/yr

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and ...

INFICON

People Operations Manager

East Syracuse, NY · On-site

Provide oversight of benefits administration and leave management functions, ensuring accurate, compliant, and timely service delivery * Identify operational efficiencies and continuously improve P&C ...

INFICON

People Operations Manager

East Syracuse, NY · On-site

Provide oversight of benefits administration and leave management functions, ensuring accurate, compliant, and timely service delivery * Identify operational efficiencies and continuously improve P&C ...

Walgreens

Pharmacy Operations Manager

Syracuse, NY

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

Walgreens

Pharmacy Operations Manager

Syracuse, NY · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

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Service Operations Manager information

See Fulton, NY salary details

$31.2K

$69.1K

$115.2K

How much do service operations manager jobs pay per year?

As of Jul 18, 2026, the average yearly pay for service operations manager in Fulton, NY is $69,149.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,800.00 and $84,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Operations Manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a Service Operations Manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by Service Operations Managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

How much is an operations manager paid?

The average salary for a Service Operations Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Compensation may also include bonuses, benefits, and opportunities for advancement, with higher salaries often associated with larger organizations or specialized sectors.

What are the 5 P's of operations management?

The 5 P's of operations management are Product, Process, People, Plant, and Planning. These elements help managers optimize production efficiency, quality, and resource allocation in service and manufacturing environments. Understanding these components is essential for a Service Operations Manager to ensure smooth operations and customer satisfaction.

What does a service operations manager do?

A service operations manager oversees the delivery of services within an organization, ensuring efficiency, quality, and customer satisfaction. They coordinate teams, manage processes, analyze performance metrics, and implement improvements, often using tools like service management software. Strong leadership, communication skills, and industry knowledge are essential for success in this role.

What should an operations manager be paid?

The salary for a Service Operations Manager typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Factors such as certifications, team size, and company size can influence compensation levels.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What job categories do people searching Service Operations Manager jobs in Fulton, NY look for? The top searched job categories for Service Operations Manager jobs in Fulton, NY are:
What cities near Fulton, NY are hiring for Service Operations Manager jobs? Cities near Fulton, NY with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Operations Manager

Operations Manager

Ulta Beauty

NY • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Posted 29 days ago

Ulta Beauty rating

6.1

Company rating: 6.1 out of 10

Based on 1,005 frontline employees who took The Breakroom Quiz

12th of 24 rated health and beauty retailers

Job description

OVERVIEW
Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences-for true beauty enthusiasts. At Ulta Beauty, we're transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.
If you seek greater purpose-a place of vision, mission, and lived values-where voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful.
GENERAL SUMMARY & SCOPE
The Operations Manager (OM) is responsible for leading through Ulta Beauty's mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth for the store. The OM leads a team of Task Associates and the Merchandise Manager (MM), and is responsible for supporting the management of the operations of a retail store, including realignments, planograms and inventory life cycle-related processes (e.g., cycle counts, damages, testers, Return To Vendors (RTV), Destroy in Field (DIF) and inventory adjustments). This leader drives the store's retail business through a focus on performance (sales, inventory results, and operational compliance), people (talent acquisition, training and development), and process (standard operating procedures and compliance standards). This position requires a passion for operational excellence, a drive for results, the ability to quickly and efficiently lead through unforeseen complexity, and the ability to lead, influence, and develop their team.
PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Job Functions)
The OM is a champion of Ulta Beauty's mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned):
Performance
  • Promote a culture of accountability to meet or exceed the store's goals related to retail and service sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store.
  • Drive company profitability through operational excellence, top-line sales growth, and expense control.
  • Leverage store forecast and payroll budgets to support with store scheduling needs and communicate the needs to the GM to maximize productivity, achieve sales and payroll goals, and complete workload (e.g., realignments, planograms, and ad set processes) on time, and within the payroll budget.
  • Review, analyze and react to Ulta Beauty's financial and operational reporting, including store visit and audit results, regularly and in a timely manner.
  • Leverage company programs, tools, and resources to drive improvements to meet Ulta Beauty's goals for the store.
  • Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience.
  • Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
  • Maintain prompt, regular attendance as the OM and hold store associates accountable to the Ulta Beauty attendance policy.
People
  • Attract, hire, and retain a diverse team of top talent, and efficiently address any staffing needs and open positions for the store.
  • Build a highly engaged team at the store that embodies the Ulta Beauty brand through effective collaboration, open and honest communication, and prioritization of work.
  • Create an inclusive environment that inspires and encourages the growth and engagement of associates.
  • Support all aspects of manager and associate professional development, including training, providing individualized competency-based feedback and coaching, performance reviews, succession planning, and individual development plans to enable continuous development and drive sales performance.
  • Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance.
  • Ensure direct reports regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance.
  • Establish professional vendor partnerships that foster a shared interest in collaboratively delivering on shipment and planogram expectations.
  • Model a culture of operational excellence by working alongside the leadership team and by establishing priorities, providing clear direction and support, and sharing best practices.
  • Execute the Guest Engagement Leader program flawlessly through business ownership, associate coaching and leading a helpful and friendly guest experience to drive business results across all Annual Performance Goals (APGs) metrics for the store.
Process
  • Be knowledgeable of and ensure compliance with Ulta Beauty's policies, procedures, and standards for the store.
  • Adhere to and enforce Ulta Beauty's dress code.
  • Ensure the execution of all operational focuses, inclusive of ad set processes, visual sets, planograms, realignments, and inventory life-cycle related processes (e.g., cycle counts, damages, testers, inventory adjustments, RTVs, and DIFs).
  • Use the company's scheduling tool as directed to adjust schedules and manage attendance in-the-moment during manager-on-duty shifts to ensure accurate schedules and reporting.
  • Use the company's task management tool as directed to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory related tasks, cleaning, and replenishment.
  • Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated budget is adhered to, and necessary products for services and retail are on hand.
  • Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, cash management, and loss prevention.
  • Execute day-to-day inventory control processes (e.g., known theft, damages, hazardous waste, inventory adjustments, product returns) and complete theft reporting as necessary.
  • Support continuous improvement by influencing the adoption of company initiatives and technology, communicating expectations, and ensuring the execution of all store tasks.
  • Utilize company programs, tools, and resources to drive store improvements.
  • Regularly communicate and provide feedback to field leadership on business trends and opportunities, events, operational challenges, merchandise needs, and competitive landscape for their store.
JOB QUALIFICATIONS
Education
  • Bachelor's degree is preferred
Experience
  • 2-3+ years of fast-paced, retail management, or other relevant work experience
  • Financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense
  • Retail management: proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandising directives
  • Leadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing a team
Skills
  • Proficient with basic technology (e.g., Point of Sale system, Microsoft Office programs, and Apple devices)
  • Excellent written and verbal communication
  • Strong collaboration and interpersonal skills
  • Strong organizational skills to manage multiple tasks
  • Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable
SPECIAL POSITION REQUIREMENTS
  • Work a flexible, full-time schedule to include days, evenings, weekends, and holidays
  • Must be available to work shifts on Sundays and Mondays
  • Attend corporate business meetings and conferences
WORKING CONDITIONS
  • Continuous mobility throughout the store during shift, including twisting
  • Frequent bending, pulling, pushing, crouching, stooping, and reaching during shift
  • Continuous lifting and/or moving up to 25 lbs. during shift
  • Continuous coordination and manipulation of objects during shift
  • Frequent use of a computer, telephonic devices, and related office supplies
If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job.
The pay range for this position is $24.00 - $31.00 / Hour with the opportunity for eligible associates to earn additional compensation pursuant to the Company's bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs. Full-time positions are eligible for paid time off, health, dental, vision, life and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits. For additional information concerning our benefits, visit our Benefits and Career Development page: https://learn.bswift.com/ulta
ABOUT
At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty's own private label. Ulta Beauty also offers a full-service salon in every store featuring-hair, skin, brow, and make-up services.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

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