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Service Operations Manager Jobs in Franklin, TN (NOW HIRING)

Dayton Freight

Operations Manager

Lebanon, TN · On-site

Paid holidays (8); paid vacation and personal days Responsibilities Operations Managers develop ... Prepare and compile daily, weekly, monthly production and service records and measure conformance ...

Ulta Beauty

Operations Manager

Nashville, TN · On-site

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated ...

Dayton Freight

Operations Manager

Lebanon, TN · On-site

Paid holidays (8); paid vacation and personal days Operations Managers develop methods and ... Prepare and compile daily, weekly, monthly production and service records and measure conformance ...

Amazon

Operations Manager

Lebanon, TN · On-site

We hire Operations Managers based on location preference and the business' current openings. BASIC ... service skills, communication skills and interpersonal skills - Track record of meeting or ...

Dayton Freight

Operations Manager

Lebanon, TN · On-site

Paid holidays (8); paid vacation and personal days Responsibilities Operations Managers develop ... Prepare and compile daily, weekly, monthly production and service records and measure conformance ...

LBA Hospitality

Operations Manager

Nashville, TN · On-site

$50K - $55K/yr

Responsible for all major areas of hotel operations and services including, but not limited to ... Project management skills (i.e., organizing, multitasking). * Creative and strategic skills.

LBA Hospitality

Operations Manager

Nashville, TN · On-site

Responsible for all major areas of hotel operations and services including, but not limited to ... Project management skills (i.e., organizing, multitasking). * Creative and strategic skills.

Kayla's HR Co

Arcade Operations Manager

Brentwood, TN

$50 - $70/hr

Arcade Operations Manager Level up your career as our Arcade Operations Manager in Nashville ... Excellent communication and customer service skills * Availability for flexible hours including ...

First Watch

Operations Manager

Nashville, TN · On-site

Puts their supervisory skills to work, making sure daily operations runs according to plan and with ... Coaches and observes the First Watch Five Steps of Service being implemented at every table

First Watch

Operations Manager

Nashville, TN · On-site

Puts their supervisory skills to work, making sure daily operations runs according to plan and with ... Coaches and observes the First Watch Five Steps of Service being implemented at every table

First Watch

Operations Manager

Nashville, TN · On-site

Puts their supervisory skills to work, making sure daily operations runs according to plan and with ... Coaches and observes the First Watch Five Steps of Service being implemented at every table

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Showing results 21-40

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Franklin, TN

Service Operations Manager information

See Franklin, TN salary details

$35.1K

$77.7K

$129.4K

How much do service operations manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for service operations manager in Franklin, TN is $77,664.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,200.00 and $94,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are popular job titles related to Service Operations Manager jobs in Franklin, TN? For Service Operations Manager jobs in Franklin, TN, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Franklin, TN look for? The top searched job categories for Service Operations Manager jobs in Franklin, TN are:
What cities near Franklin, TN are hiring for Service Operations Manager jobs? Cities near Franklin, TN with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Franklin, TN as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 77% Physical, 1% Hybrid, and 22% Remote job distribution, with an average salary of $77,664 per year, or $37.3 per hour.

Operations Manager

Dayton Freight

Lebanon, TN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Dayton Freight rating

8.9

Company rating: 8.9 out of 10

Based on 61 frontline employees who took The Breakroom Quiz

3rd of 360 rated logistics

Job description

Overview
  • Stable and growing organization
  • Competitive weekly pay
  • Quick advancement
  • Professional, positive and people-centered work environment
  • Modern facilities
  • Clean, late model equipment
  • Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
  • Paid holidays (8); paid vacation and personal days

Responsibilities
Operations Managers develop methods and procedures for the most efficient and economical routing and movement of customers' freight in an error-free manner as well as within established service center budget guidelines.
  • Utilize T.E.A.M. System for P&D and Dock Operations as well as trailer utilization report to maximize resource (i.e. company assets, equipment, personnel) capabilities.
  • Prepare and compile daily, weekly, monthly production and service records and measure conformance to stated service center objectives.
  • Observe, inspect and measure proficiencies in service center personnel to determine changes in work practices and/or procedures necessary to improve overall service center operations.
  • Review logs and reports and confers with shift supervisory personnel to ascertain scheduling, production and administrative support function requirements.
  • Maintain superior internal and external customer relations, consistent with company policies.
  • Receive constructive criticism and praise in a business-like fashion and maintains a professional, positive attitude.
  • Assist in the training, development and evaluation of all supervisory and production personnel work performance and recommends or initiates personnel records documentation.
  • Responsible for recruitment of prospective subordinate employees, including screening, qualifying and interviewing in conjunction with Service Center Manager.
  • Inspect Service Center facilities for conformance to prescribed standards of safety and cleanliness.
  • Inspect service center for security, such as Bay doors locked at the end of each shift, tractors locked, key properly stored in designated area, freight in appointment trailers locked.
  • Responsible for routine maintenance/repairs and initiates requisitions for corrective actions required through service center manager.
  • Work closely with Line Coordinator in the planning and implementation of line haul schedules to ensure consistent attainment of on-time service performance requirements.
  • Confer with various departments to ensure coordination of service center activities; i.e. line haul, sales, maintenance and claims.
  • Issue directives to subordinates to coordinate the movement of expedited, late or special circumstance freight.
  • Assist in the investigation of all accidents on job related injuries and ensures report preparation is timely and accurate with corresponding corrective actions initiated; coordinates same with Director of Safety. Is knowledgeable and has understanding and application of company safety practices including DOT, EPA, ICC and OSHA rules and regulations and ensures worker compliance.
  • Participate in Controlled Substance Testing Program, which meets minimum Federal Motor Carrier Safety Regulations for Pre-Employment, Random Reasonable Cause and Post Accident Testing.
  • Assist in the preparation and conduct of regular service center meetings in order that all supervisory, staff and production/service personnel might be properly informed relative to service center performance, company trends, sales/marketing plans as well as individual accomplishments and performances. Is similarly for effective, consistent communications at the highest level possible as well as for facilitating our Open-Door policy.
  • Coordinate and facilitate Company as well as service center sponsored TQM Continuous Improvement Process; is persistent in our corporate commitment to quality and excellence. Timely and effectively handles special assignments as directed.

Qualifications
  • Knowledge of the LTL/ Transportation Industry
  • Has managed Drivers and Dockworkers
  • Knowledge of the surrounding geographical area to the Service Center

Benefits
  • Stable and growing organization
  • Competitive weekly pay
  • Quick advancement
  • Professional, positive and people-centered work environment
  • Modern facilities
  • Clean, late model equipment
  • Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
  • Paid holidays (8); paid vacation and personal days

Physical Demands
This position requires the ability to perform a combination of administrative and operational duties in an office and dock environment. Duties may include standing and walking for extended periods, pushing or pulling equipment, operating material-handling equipment, and occasionally assisting with physical dock tasks such as handling freight and related materials.
* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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