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Service Operations Manager Jobs in Brighton, TN (NOW HIRING)

Menasha Corporation

Manager, Operations

Memphis, TN · On-site

... services to major global companies. Our employees make the difference, proving that great ideas ... Knowledge of day-to-day and strategic issues, operational requirements and management of a ...

SpaceXAI

Manager, Facilities Operations

Memphis, TN · On-site

Own vendor relationships, service contracts, and performance management for critical facilities ... Develop and manage operational budgets, forecasts, and resource planning for the facilities team.

SpaceXAI

Manager, Facilities Operations

Memphis, TN

Own vendor relationships, service contracts, and performance management for critical facilities ... Develop and manage operational budgets, forecasts, and resource planning for the facilities team.

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Brighton, TN

Service Operations Manager information

See Brighton, TN salary details

$32.5K

$72.1K

$120K

How much do service operations manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for service operations manager in Brighton, TN is $72,053.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,000.00 and $87,500.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What job categories do people searching Service Operations Manager jobs in Brighton, TN look for?

The top searched job categories for Service Operations Manager jobs in Brighton, TN are:

What cities near Brighton, TN are hiring for Service Operations Manager jobs?

Cities near Brighton, TN with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Brighton, TN as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $72,053 per year, or $34.6 per hour.

Manager, Operations

Menasha Corporation

Memphis, TN • On-site

Full-time

Posted 14 days ago

Job description

Menasha Corporation Employees, please log-in to your Workday account to apply for positions.
ABOUT US (AND OUR EXCITING FUTURE)
Menasha Corporation is all about possibilities. Our two businesses, Menasha Packaging and ORBIS Corporation, are leaders in their industries, providing corrugated and plastic packaging products and related services to major global companies.
Our employees make the difference, proving that great ideas, collaboration and quality turn possibilities into success. Working at Menasha Corporation means that your insights provide cutting-edge solutions for our customers. If you like to make things happen and are passionate about what you do, you're going to want to be here.
Join us and become part of the power behind possible.
About The Opportunity
Responsible for the overall direction, guidance, and safety for the facility, putting the health and safety of the team members first. While leading the team in reaching productivity and efficiency goals, also lead and execute continuous improvement initiatives across cross-functional teams and projects, report on progress, make recommendations, data-driven decisions, and support implementation. Foster the Menasha culture and environment by providing leadership, communication and performance management for people managers and team members, to enable the growth and development of the people and organization.
Essential Job Functions
The following duties are normal for this position. The incumbent may perform some or all of these duties, however; it is not an exclusive or all-inclusive list. Other duties may be assigned.
  • Establishes operational strategies to assure company objectives in the areas of safety, productivity, quality, customer service, sales, human capital, cost and profitability
  • Develop team to solve day-to-day operational issues to reach short- and long-term performance goals while fostering a working environment of urgency, integrity and trust
  • Accountable for assigned site's key performance metrics including machine and labor efficiencies and provides guidance to departmental leaders to ensure scorecard objectives are met - leverages data driven decision making
  • Lead and facilitate continuous improvement initiatives and develop innovative practices, methods and procedures that add value for the facility
  • Collaborates with cross-functional leaders to set continuous improvement initiatives to drive operational excellence
  • Accountable for employee and organizational development plans and people management strategies - working closely with direct reports
  • Proactively monitors site capacity and collaborates with other sites on scheduling optimization to meet internal and external customer on-time-delivery demands
  • Conducts equipment feasibility studies and makes recommendations for investment; works with Finance to prepare capital expenditure plan and is accountable for payback expectations
  • Prepares and manages the annual financial plan and monitors performance through forecasting and/or other company report
  • Ensures the overall maintenance and security of facilities, grounds, utilities and equipment
  • Interacts with key stakeholders to provide technical support, explore new business opportunities, and/or resolve order problems or complaints
  • Administer company policies, practices, and adherence to standard operating procedures, which includes enforcing and maintaining safety, food safety and environmental policies and procedures.
  • Maintains industry, professional and technical knowledge by networking, attending industry events, and reviewing professional publications
  • Other duties as assigned

Education & Experience
  • Bachelor's degree desired
  • Minimum of 5 years of relevant experience required
  • Experience leading improvement efforts in production, quality, or profitability
  • Experience with change management/transformation initiatives

Knowledge, Skills & Abilities
  • Knowledge of methods, accepted practices, considerations and regulatory requirements associated with safety and protection of workers, environment and site
  • Knowledge of the processes, tools and operational considerations for effective and efficient movement of goods and materials throughout the manufacturing cycle
  • Knowledge of day-to-day and strategic issues, operational requirements and management of a manufacturing facility
  • Knowledge of the existing and planned approaches and methods for manufacturing products or product components
  • Knowledge of and ability to use and influence organization's policies, standards and procedures guiding manufacturing processes
  • Ability to lead people and get results through others
  • Ability to build a Continuous Improvement Culture
  • Ability to think ahead and plan over a specific time span
  • Ability to establish high performance teams and a strong team player
  • Ability to regularly flex between hands on tactical and strategic work as necessary.

Physical Requirements & Work Environment
  • Primarily works in a production and/or warehouse setting with time also spent in an office setting
  • Frequent walking and standing required
  • Occasional travel required
  • Occasional lifting up to 25 lbs.

#LI-HM1
#MPC
Two companies, one vision.
Menasha Corporation consists of two companies that are leading the way to a sustainable future with packaging and supply chain solutions. Founded in 1849 and headquartered in Neenah, Wisconsin, we employ over 7,500 employees in 112 facilities in North America and Europe.
Our companies are leading corrugated and plastic packaging manufacturers and supply chain solution providers. Our Menasha Packaging Company is the largest independent provider of packaging and supply chain service solutions in North America, designing, printing, and fulfilling graphic packaging, display and merchandising solutions for over 1,800 brands, both in-store and online.
Our ORBIS business believes there is a better way to optimize today's supply chains, with reusable packaging products and services. Reusable containers, pallets, dunnage, bulk systems and metal racks improve the flow product all along the supply chain to reduce costs, enhance profitability and add sustainability.
Our products and services are used by global, name-brand companies in the food, beverage, health and beauty, over-the-counter pharmaceutical, industrial, automotive, and electronics industries.
Come build an exciting, rewarding career with us, where you'll have opportunities to grow.
The possibilities are endless. The power is yours!
Menasha Corporation and its subsidiaries and affiliates are equal opportunity employers. All qualified applicants will be provided with equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or genetic information.

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