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Service Operations Manager Jobs in Brighton, TN (NOW HIRING)

First Watch

Operations Manager

Germantown, TN · On-site

Puts their supervisory skills to work, making sure daily operations runs according to plan and with ... Coaches and observes the First Watch Five Steps of Service being implemented at every table

United Rentals

Operations Manager - ROS

Memphis, TN

By working closely with the Branch Manager, you will ensure safety, world-class customer service and standard process compliance to ensure effective and efficient operations. What you'll do: Support ...

New

United Rentals

Operations Manager - ROS

Memphis, TN · On-site

By working closely with the Branch Manager, you will ensure safety, world-class customer service and standard process compliance to ensure effective and efficient operations. What you'll do:

New

Ubiquiti

Assistant Operations Manager

Memphis, TN · On-site

... Service Providers, driven by our goal to connect everyone, everywhere. To date, Ubiquiti has ... The Role We are hiring an Assistant Operations Manager our Memphis, TN facility. These are day ...

Deloitte

Governance & Operations Manager

Memphis, TN · On-site

Governance & Operations Manager If you're a marketer, creative, communicator, storyteller, or ... Deloitte's full-service Marketing, Brand & Communications organization is seeking collaborative ...

360care

Dental Field Operations Manager

Memphis, TN · On-site

This manager reviews and supports assistants who deliver multiple ancillary services to Long Term ... Ensure daily operations and actual practice conform to regulatory requirements. * Evaluates ...

Menasha Corporation

Manager, Operations

Memphis, TN

... services to major global companies. Our employees make the difference, proving that great ideas ... Knowledge of day-to-day and strategic issues, operational requirements and management of a ...

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Showing results 21-40

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Brighton, TN

Service Operations Manager information

See Brighton, TN salary details

$32.5K

$72.1K

$120K

How much do service operations manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for service operations manager in Brighton, TN is $72,053.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,000.00 and $87,500.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What job categories do people searching Service Operations Manager jobs in Brighton, TN look for?

The top searched job categories for Service Operations Manager jobs in Brighton, TN are:

What cities near Brighton, TN are hiring for Service Operations Manager jobs?

Cities near Brighton, TN with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Brighton, TN as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $72,053 per year, or $34.6 per hour.

Operations Manager

First Watch

Germantown, TN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

First Watch rating

6.2

Company rating: 6.2 out of 10

Based on 130 frontline employees who took The Breakroom Quiz

35th of 88 rated restaurants

Job description

Our YOU FIRST Philosophy
In addition to no night shifts and our fully chef-curated menu, our #1 priority has always been our people. We care about our customers, and we care about you! That's where our YOU FIRST culture begins � each day, we put our employees first and strive to make them happy. They are empowered with an independence to make decisions that will help provide an exceptional breakfast, brunch, or lunch experience for their customers. In fact, we like to say, we love our employees more than bacon. And that says a lot.
A Few of The Perks (and not just the coffee!)
All employees are eligible for the following:
  • One Shift - No Night Shifts. Ever.
  • Opportunity to grow your career with a great company and great people!
  • 24/7 Employee Assistance Program
  • Meal Discount
  • Complimentary premium access to the Calm App, plus 5 gift subscriptions
  • Unlimited access to medical and behavioral telemedicine through Cirrus MD
  • Tuition Reimbursement & High School Diploma Program
  • Life Insurance*
  • Short Term Disability*
  • Long-Term Disability*
  • Dental*
  • Vision*
  • Health Insurance*
  • Total Pet Plan*
  • Supplemental Insurance (accident, critical illness, indemnity) *
  • Perks at Work (over 30,000 discounts on purchases for travel, fitness, auto event tickets & more)
  • Childcare Discount Program
  • Paid Time Off (PTO)
  • 401(K) Retirement Savings Program**

* Employees are eligible the first of the month after 60 days of employment
**Employees are eligible after one year of employment
Responsibilities
  • Learns and supports our You First culture and core values
  • Puts their supervisory skills to work, making sure daily operations runs according to plan and with high standards
  • Understands that we source great food for a reason and that our recipes must be followed
  • Knows the restaurant sales and traffic goals � and works to exceed them
  • Coaches and observes the First Watch Five Steps of Service being implemented at every table
  • Understands the background story of our 10 Commandments � and puts them into action
  • Responds with a sense of urgency to both customer and employee concerns
  • Communicates and takes immediate ownership of repair and maintenance issues
  • Is certified in food safety � and identifies and coaches in all areas of safe food handling
  • Is continuously scouting for and interviewing candidates to join our team
  • Keeps our company assets secure; including computers, point of sale, security systems and equipment
  • Understands the key responsibilities of every position in the restaurant
  • Puts an immediate stop to any inappropriate behavior, investigates as needed
  • Trains, coaches, and develops team members daily
  • Recognizes performance that goes above and beyond
  • Accounts for all daily revenues and deposits
  • Completes our admin duties � and gets required paperwork in on time

What First Watch employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

First Watch logo

About First Watch

Sourced by ZipRecruiter

First Watch is an award-winning Daytime Dining concept serving made-to-order breakfast, brunch and lunch using fresh ingredients. A recipient of hundreds of local "Best Breakfast" and "Best Brunch" accolades, First Watch's chef-driven menu includes elevated executions of classic favorites along with First Watch specialties such as the protein-packed Quinoa Power Bowl®, Farmstand Breakfast Tacos, Avocado Toast, Chickichanga, Morning Meditation (juiced in-house daily), Vodka Kale Tonic and its famous Million Dollar Bacon. In 2022, First Watch was awarded a sought-after MenuMasters honor by Nation's Restaurant News for its seasonal Braised Short Rib Omelet, recognized with ADP's coveted Culture at Work award and named a Top 100 Most Loved Workplace® by Newsweek and the Best Practice Institute. In 2021, First Watch was recognized as FSR Magazine's Best Menu and as the fastest-growing full-service restaurant chain based on unit growth. There are more than 470 First Watch restaurants in 29 states and the restaurant concept is majority owned by Advent International, one of the world's largest private-equity firms.

Industry

Food and beverage stores

Company size

10,000+ Employees

Headquarters location

Bradenton, FL, US

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