Service Operations Manager Jobs in Brantford, ON

POSITION SUMMARY: Within a division, the Operations Supervisor -Recycling Center is responsible for supervising the recycling and other post-collection activities in the recycling center. The Operations Supervisor oversees a team of dispatchers, operations clerks, drivers, sorters, helpers and other equipment operators, who are responsible for the efficient operation of the recycling center. The Operations Supervisor works with the General Manager to implement tactical initiatives to drive functional excellence and budget achievement. The Operations Supervisor ensures adherence to all accident prevention programs and leads operations to ensure compliance
with all safety, environmental, operating, regulatory, accounting, ethics and other standards. Responsibilities include the execution and delivery of Safety, Customer Experience, and Efficiency while supporting a culture of employee engagement.

PRINCIPAL RESPONSIBILITIES:

• Works to remove unsafe conditions or situations from the recycling center and all related recycling post-collection activities. Partners with the maintenance department to ensure all equipment remains in working order and in compliance with safety standards.

• Oversees effective safety and accident prevention programs to ensure all reasonable actions are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees;
  implement and maintain and effective loss control and safety program. Engages assigned employees in active participation to instill a culture of safety by demonstration of a personal commitment to safe operations and active personal outreach to operational employees.

• Provides service to all customers that meets or exceeds customer expectations with regard to the entire customer experience. Interacts with customers to solve and rectify any issues and improve the overall customer experience. Serves as a positive representative of the Company to drive customer satisfaction and loyalty to the Company.

• Resolves unusual service requests, equipment breakdowns and schedule changes with timely communications to all stakeholders.

• Establishes productivity goals where needed; ensure adherence to operating standards; and manage labor hours and disposal expenses per established and agreed plans. Executes other operational plans to help achieve or exceed the division's budgeted goals.

• Builds and develops talent on the team, understands employees' career goals and provides coaching to get employees ready for advancement with the Company.

• Creates a collaborative, communicative team environment and drive employee engagement with the Company.

• Performs other job-related duties as assigned.

KNOWLEDGE / SKILLS / ABILITIES:

• Knowledge in waste or service industry.

• Ability to address conflicts or disputes proactively and resolve issue constructively.

• Able to direct large staff.

• Ability to work in fast-paced environment.

• Knowledge in the operation of transfer sites, waste/recycling trucks.

• Is collaborative; builds and works with teams. Creative thinker who challenges conventional solutions.

• Working knowledge of applicable Provincial, Federal, and Municipal laws.

• Excellent oral and written communication skills, ability to deal with customers and the public in an effective and courteous manner.

MINIMUM REQUIREMENTS:

• Possess a valid Ontario Driver's License, Class "G" or DZ is an asset.

• Minimum of 2 - 4 years of experience in related field.

• Practical experience in a leading and developing front line staff, setting and achieving performance goals and navigating complex challenges through strong analytical and decision-making skills.

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:
Comprehensive medical benefits coverage, dental plans and vision coverage.
Health care and dependent care spending accounts.
Short- and long-term disability.
Life insurance and accidental death & dismemberment insurance.
Employee and Family Assistance Program (EAP).
Employee discount programs.
401(k) plan with a generous company match.
Employee Stock Purchase Plan (ESPP).

Paid Time Off (PTO)

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

ABOUT THE COMPANY

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services.Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.

In 2025, Republic's total company revenue was $16.6 billion, and adjusted EBITDA was $5.3 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.

Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.

Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 42,000 team members understand that it's not just what we do that matters, but how we do it.

Our company values guide our daily actions:

• Safe: We protect the livelihoods of our colleagues and communities.
• Committed to Serve: We go above and beyond to exceed our customers' expectations.
• Environmentally Responsible:We take action to improve our environment.
• Driven: We deliver results in the right way.
• Human-Centered:We respect the dignity and unique potential of every person.

We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 5.1 million people in 2024 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.

STRATEGY

Republic Services' strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers' multiple waste streams through a North American footprint of vertically integrated assets.

We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.

With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.

Recycling and Waste

We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers' specific needs.

Environmental Solutions

Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need.

Sustainability Innovation

Republic's recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.

The Republic Services Polymer Center is the nation's first integrated plastics recycling facility. These innovative sites process rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.

Our customers are increasingly looking for decarbonization solutions, and we are leveraging our network of landfills to meet that need. Republic is committed to harnessing landfill gas, a natural byproduct of decomposing waste, and converting it to energy. Republic has partnered with renewable gas developers to construct Renewable Natural Gas (RNG) plants at our landfills, expanding beyond the 77 projects we currently have to make progress towards our goal to beneficially reuse 50% more biogas by 2030 (2017 baseline year).

RECENT RECOGNITION

• Barron's 100 Most Sustainable Companies
• CDP Discloser
• Dow Jones Best-In-Class Indices
• Ethisphere's World's Most Ethical Companies
• Fortune World's Most Admired Companies
• Great Place to Work
• Sustainability Yearbook S&P Global