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Service Operations Manager Jobs in Brantford, ON

All Brite Glass

Service Center Manager

Kitchener, ON · On-site

CA$26 - CA$35/hr

You're not on the sidelines--you're part of the operation, supporting the team, coordinating ... service, scheduling, and coordination on a daily basis ✅ Help manage workflow in real time to ...

Pros Mechanics

Service Manager

Dundas, ON

CA$90K - CA$95K/yr

Key Responsibilities Oversee daily shop operations and ensure repairs are completed efficiently and to a high standard. Review, manage, and close work orders while ensuring accuracy and completeness.

Cargill

Operations Supervisor

Guelph, ON · On-site

... service customers, and retailers with a complete range of innovative ingredients and branded ... Job Purpose and Impact The Plant Operations Supervisor will provide strategic operational oversight ...

Cargill

Operations Supervisor

Guelph, ON · On-site

... service customers, and retailers with a complete range of innovative ingredients and branded ... Job Purpose and Impact The Plant Operations Supervisor will provide strategic operational oversight ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Brantford, ON

Service Operations Manager information

See Brantford, ON salary details

$33.7K

$71.2K

$115.1K

How much do service operations manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for service operations manager in Brantford, ON is $71,191.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,071.00 and $87,346.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are popular job titles related to Service Operations Manager jobs in Brantford, ON?

For Service Operations Manager jobs in Brantford, ON, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Brantford, ON look for?

The top searched job categories for Service Operations Manager jobs in Brantford, ON are:

What cities near Brantford, ON are hiring for Service Operations Manager jobs?

Cities near Brantford, ON with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Brantford, ON as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $71,191 per year, or $34.2 per hour.

Service Center Manager

All Brite Glass

Kitchener, ON • On-site

CA$26 - CA$35/hr

Full-time

Medical, Dental, PTO

Re-posted 4 days ago

Job description

Join a Company That Sees the Big Picture — And Lead a Team That Delivers It


All-Brite is a leading, locally owned, and family-operated full-service glass company with over 30 years of experience serving retail, residential, commercial, and fleet clients. Built on a foundation of quality, safety, and trust, we deliver a wide range of professional glass services across the region.


We’re looking for a skilled, people-first Service Center Manager who is ready to lead from the front.

This is a working leadership role—you’ll oversee daily operations, team performance, and customer experience while being actively involved in the day-to-day flow of the business. You’re not on the sidelines—you’re part of the operation, supporting the team, coordinating activity, and ensuring everything runs smoothly in real time.


If you thrive in a fast-paced environment, enjoy building strong teams, and take pride in delivering exceptional service, this is an opportunity to grow with a company that values excellence.



Key Responsibilities – What You’ll Be Leading & Doing

Leadership & Operations

✅ Oversee daily operations, scheduling, workflow, and team coordination
✅ Ensure efficient service delivery and adherence to company standards
✅ Train, mentor, and support team members across roles
✅ Maintain organization, cleanliness, and operational flow
✅ Monitor KPIs, scheduling efficiency, and overall team performance


Daily Operational Involvement (Working Manager Role)

✅ Actively support day-to-day operations alongside the team
✅ Assist with customer service, scheduling, and coordination on a daily basis
✅ Help manage workflow in real time to keep jobs on track and on schedule
✅ Provide ongoing support to team members to ensure consistency and efficiency
✅ Identify and solve problems quickly as they arise throughout the day


Client Experience & Communication

✅ Deliver a professional, solutions-focused customer experience
✅ Support customer interactions, escalations, and service follow-ups
✅ Ensure clear communication of timelines, expectations, and outcomes
✅ Build strong relationships with retail and commercial clients


What We’re Looking For

Service & Operations Experience

✅ Background in automotive, service-based or trade-related industries (asset, not required)
✅ Strong understanding of workflow, scheduling, and customer service operations
✅ Experience working within fast-paced, team-driven environments


Leadership & Management Skills

✅ Proven ability to lead, coach, and support a team
✅ Strong organizational and time-management skills
✅ Comfortable managing multiple priorities and staying hands-on


Personal Qualities

✅ Professional, reliable, and team-oriented
✅ Strong communicator with a problem-solving mindset
✅ Leads from the front and stays engaged in daily operations
✅ Embodies the Ideal Team Player mindset — humble, hungry, and people smart


Business Development & Growth Mindset

✅ Identify and support new business opportunities
✅ Build relationships with local businesses and partners
✅ Follow up on leads and contribute to revenue growth
✅ Represent the company in the community and through networking
✅ Support long-term growth of the service division


What You Get – Why Managers Choose All-Brite

✅ Competitive Salary: $55,000 – $75,000+ (based on experience)
✅ Monthly Performance Bonuses & Incentives
✅ Group Health & Dental Benefits
✅ Health & Fitness Bonus
✅ Birthday Off + Wellness/PTO Days
✅ Professional Work Environment & Supportive Team
✅ Career Advancement Opportunities
✅ A Culture of Appreciation – We Recognize, Re-Appreciate, and Reward
*This job posting was created with the assistance of AI