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Service Operations Manager Jobs in Berkley, MI (NOW HIRING)

Distro

Service Operations Specialist

Troy, MI

$21 - $22/hr

The Service Operations Specialist is responsible for supporting the seamless delivery of client ... Manage and escalate client issues through documented processes, including submitting cases to ...

Compass Group

Operations Manager

Detroit, MI · On-site

$50K - $62K/yr

As specialists, we perform services including healthcare housekeeping, management in laundry ... As an Operations Manager, you are responsible for assisting in directing and overseeing the support ...

Compass Group

Operations Manager

Detroit, MI · On-site

$50K - $62K/yr

As specialists, we perform services including healthcare housekeeping, management in laundry ... As an Operations Manager, you are responsible for assisting in directing and overseeing the support ...

Compass Group

Operations Manager

Detroit, MI · On-site

$50K - $62K/yr

As specialists, we perform services including healthcare housekeeping, management in laundry ... As an Operations Manager, you are responsible for assisting in directing and overseeing the support ...

Clean Team Inc

Operations Manager

Plymouth, MI

OPERATIONS MANAGER: Generally, This job position is to make the company profitable by controlling ... You are devoted to providing our customers with the highest quality service You are hardworking, a ...

CVS Health

Operations Manager

West Bloomfield, MI · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Clawson, MI · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Madison Heights, MI · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Royal Oak, MI

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Clawson, MI · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Lake Orion, MI · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Livonia, MI · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Royal Oak, MI · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Southfield, MI · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

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Showing results 21-40

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Berkley, MI

Service Operations Manager information

See Berkley, MI salary details

$32.7K

$72.4K

$120.6K

How much do service operations manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for service operations manager in Berkley, MI is $72,396.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,200.00 and $87,900.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are popular job titles related to Service Operations Manager jobs in Berkley, MI?

For Service Operations Manager jobs in Berkley, MI, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Berkley, MI look for?

The top searched job categories for Service Operations Manager jobs in Berkley, MI are:

What cities near Berkley, MI are hiring for Service Operations Manager jobs?

Cities near Berkley, MI with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Berkley, MI as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $72,396 per year, or $34.8 per hour.

Service Operations Specialist

Distro

Troy, MI

$21 - $22/hr

Full-time

Re-posted 9 days ago

Job description

**Position Summary **
The Service Operations Specialist is responsible for supporting the seamless delivery of client services across payroll, tax, HRIS, and account management workflows. This role serves as a primary point of contact for an assigned client base, ensuring accurate payroll processing, responsive issue resolution, and consistent service execution in alignment with department SOPs. The Specialist coordinates user setup, provides system training, manages client inquiries, analyzes data for process improvements, and collaborates with internal teams to drive client satisfaction and retention.
**Essential Duties and Responsibilities **
Act as the main point of contact for assigned clients, providing guidance, troubleshooting support, and timely responses to inquiries.
Coordinate user setup and deliver training for client-facing systems including payroll platforms, reporting tools, HRIS, and service portals.
Maintain proactive client touchpoints to reinforce strong working relationships and support retention efforts.
Lead or participate in client meetings to discuss escalations, system needs, or service opportunities.
Manage and escalate client issues through documented processes, including submitting cases to internal departments for resolution.
Process payroll accurately and timely in accordance with federal, state, and local regulations as well as company policies.
Pull and manage new hire imports, timesheet files, and other payroll inputs to ensure accurate pay calculations.
Review payroll data for accuracy and address discrepancies prior to final submission.
Calculate pay changes, status adjustments, and terminated employee final pay while following applicable laws.
Assist with off-cycle payrolls, manual checks, and payroll adjustments with proper documentation.
Assist clients with state tax account registration requirements, provide education on payroll tax questions, and gather required account credentials.
Maintain and update HRIS employee records, including new hires, terminations, status changes, and I-9 management
Coordinate with Tax, Benefits, HR, and Operations teams to ensure seamless service delivery.
Provide technical support and troubleshooting for HRIS or payroll system-related issues for clients and employees.
Regular, on-site attendance is an essential job function due to the need for secure access to systems, collaboration on sensitive technical matters, participation in operational meetings, and hands-on involvement in activities.
**Marginal Functions **
Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients.
Provide backup support during high-volume periods or team member absences.
Attend webinars and training to stay up to date on best practices related to the company and department.
Assist in maintaining team resources such as checklists, templates, and reference materials.
Complete projects and other duties as assigned by supervisor.
**Knowledge, Skills, and Abilities **
Ability to adapt to change, support team transitions, and guide staff through evolving processes, systems, and organizational expectations.
Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and build positive working relationships.
Communicates clearly and professionally in both written and verbal formats.
Strong time management skills, with the ability to prioritize effectively in a fast paced environment.
Flexibility to perform a variety of assignments as needed.
Strong ability to collaborate effectively with internal departments to support seamless operations and workflow coordination.
Strong work ethic and commitment to teamwork, contributing positively to a collaborative and supportive work environment.
Demonstrated ability to maintain strict confidentiality and handle sensitive information with professionalism and discretion.
Exceptional attention to detail, including the ability to thoroughly review printed documents and ensure they meet quality and accuracy standards.
Maintains high levels of organization.
Follows through on tasks reliably and ensures accuracy in documentation and communications.
**Education & Experience **
High school diploma or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, or job training programs) required.
1-2 years of experience in customer service, payroll, HRIS, or related PEO/ASO/HCM environment preferred.
Experience in Microsoft Office software (Outlook, Teams, Excel, PowerPoint) and demonstrated ability to learn other applications as needed.
Experience with systems such as PRISM preferred but not required.
 
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