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Service Operations Manager Jobs in Bedminster, NJ

CarMax, Inc.

Operations Manager

Edison, NJ · On-site

Training includes learning the roles and responsibilities of Service Operations, mastering end-to-end production processes such as inventory management and cosmetic/mechanical repair, and completing ...

Carmax

Operations Manager

Edison, NJ · On-site

Training includes learning the roles and responsibilities of Service Operations, mastering end-to-end production processes such as inventory management and cosmetic/mechanical repair, and completing ...

Spgi

Manager II, IT Service Operations

Princeton, NJ · Hybrid

Lead and manage a global Service Management team across multiple regions and time zones, including application support operations, escalation management, workforce planning, and operational ...

Carmax

Operations Manager

Edison, NJ · On-site

$115K - $201K/yr

Training includes learning the roles and responsibilities of Service Operations, mastering end-to-end production processes such as inventory management and cosmetic/mechanical repair, and completing ...

redbox+ Dumpsters

Operations Manager

Easton, PA · On-site

$90K - $120K/yr

Operations Manager at redbox+ Dumpsters of Lehigh Valley Are you a dynamic, results-oriented ... and recycling services. We are a rapidly growing company in the United States known for our ...

CVS Health

Operations Manager

West Orange, NJ

$20.92 - $34.92/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Princeton, NJ

$20.92 - $34.92/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

CVS Health

Operations Manager

Livingston, NJ

$20.92 - $34.92/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Owen Health Care

Operations Manager

Vauxhall, NJ · On-site

As the Operations Manager for Owen Health Care Inc., you will lead agency-wide operations ... We provide compassionate, quality, and affordable healthcare services to adults with mental health ...

Owen Health Care

Operations Manager

Vauxhall, NJ · On-site

Operations Manager Owen Health Care Inc. | Vauxhall, NJ Are you a licensed clinician with ... We provide compassionate, quality, and affordable healthcare services to adults with mental health ...

Owen Health Care

Operations Manager

Vauxhall, NJ · On-site

Operations Manager Owen Health Care Inc. | Vauxhall, NJ Are you a licensed clinician with ... We provide compassionate, quality, and affordable healthcare services to adults with mental health ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Bedminster, NJ

Service Operations Manager information

See Bedminster, NJ salary details

$36.2K

$80.2K

$133.6K

How much do service operations manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for service operations manager in Bedminster, NJ is $80,233.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,200.00 and $97,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What job categories do people searching Service Operations Manager jobs in Bedminster, NJ look for? The top searched job categories for Service Operations Manager jobs in Bedminster, NJ are:
What cities near Bedminster, NJ are hiring for Service Operations Manager jobs? Cities near Bedminster, NJ with the most Service Operations Manager job openings:
Service Operations Manager jobs near you

Operations Manager

CarMax, Inc.

Edison, NJ • On-site

Full-time

PTO

Re-posted 6 days ago

CarMax rating

8.0

Company rating: 8.0 out of 10

Based on 371 frontline employees who took The Breakroom Quiz

24th of 732 rated retailers

Job description

6098 - Edison - 1015 US Route 1, Edison, New Jersey, 08817
CarMax, the way your career should be!
Position Overview
As an Operations Manager in Training, you will play a key role in leading and shaping the Service Operations Department at one or more assigned CarMax locations. This structured development program equips you with the tools and leadership skills needed to manage operations effectively. Training includes learning the roles and responsibilities of Service Operations, mastering end-to-end production processes such as inventory management and cosmetic/mechanical repair, and completing CarMax's Senior Management Development Program. You'll collaborate with Sales, Business Office, and Purchasing teams to deliver an exceptional customer and associate experience while driving operational excellence. If you're ready to lead, innovate, and grow, this is your opportunity to make a meaningful impact at CarMax.
Why CarMax?
At CarMax, we are the nation's largest retailer of used cars with stores from coast to coast, and we are still growing. We're rethinking the way people buy cars - and it's our associates that help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you're advancing your career or growing your skillset, we are here to drive you forward.
Role Responsibilities
  • Serve as a Senior Manager on the store leadership team, providing strategic leadership and direction across Service Operations, including reconditioning, cosmetic, production, and automotive service functions.
  • Directly and indirectly lead multiple managers and a large frontline workforce, with accountability for staffing, performance management, associate development plans, succession planning, and engagement tools.
  • Own operational execution through detailed oversight of key performance metrics (KPMs), production capacity, quality, cycle time, and cost controls, using data and trend analysis to drive continuous improvement.
  • Maintain full financial accountability, including P&L ownership, expense management, labor optimization, and productivity targets aligned to business plans.
  • Champion process improvement initiatives and company programs, ensuring consistent execution and alignment with CarMax operational standards.
  • Responsible for the Environmental, Health and Safety (EH&S) program for your department and/or location, including but not limited to self-inspections, hazardous waste disposal, workplace safety, and PPE.

Required Qualifications
  • Ability to interpret and maintain accurate data records
  • Completion of CarMax-provided training in Inventory, Cosmetic, and Production processes
  • Strong multi-tasking skills and ability to make independent, critical business decisions
  • Proven ability to lead leaders, manage complex operations, and balance competing priorities in a fast-paced, high-volume environment.
  • 3+ years of management experience, retail management preferred
  • Ability to work in indoor/outdoor environments with a flexible rotating schedule, including nights, weekends, holidays, and 12-hour shifts, plus occasional travel for meetings and training
  • Willingness to work at multiple locations or relocate
  • Internal candidates must successfully complete SMDP before applying

Preferred Qualifications
  • Bachelor's Degree

About CarMax
At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation's largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.
As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change-sparking ideas, overcoming challenges, and shaping what's next. Join us in creating a better future- for our company, our customers, and the communities we call home.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
The annual salary for this position is:
$115,200.00 - $201,700.00
May be eligible for bonus and equity.
Benefits:
Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.
Associates that are considered full-time hourly or commission/incentive eligible:
  • To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
  • For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.

Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.
For more details about benefits, please visit our CarMax Benefits website.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

What CarMax employees say

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Benefits

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Workplace

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About CarMax

Sourced by ZipRecruiter

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Industry

Automobile dealers and finance and insurance

Company size

10,000+ Employees

Headquarters location

Henrico, VA, US

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