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Service Operations Manager Jobs in Mahwah, NJ (NOW HIRING)

Thrive

Manager, Service Operations

New York, NY · On-site

Position Overview The Service Operations Manager Responsible for leading, developing, and scaling high performing engineering support teams to deliver consistently exceptional customer experience. In ...

Thrive

Manager, Service Operations

New York, NY · On-site

Position Overview The Service Operations Manager Responsible for leading, developing, and scaling high performing engineering support teams to deliver consistently exceptional customer experience. In ...

Burlington

Operations Service Manager

Paramus, NJ

$31.75 - $42.35/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

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Burlington

Operations Service Manager

New York, NY

$29.55 - $39.40/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

TCWGlobal

Client Services Operations Manager

New York, NY · On-site +1

$70K - $90K/yr

Client Service & Operations Manager Full Time, Direct Hire Remote, USA (EST Working Hours) $70,000-90,000/yr Please scroll to the bottom of this posting to review an important Candidate Safety ...

TCWGlobal

Client Services Operations Manager

New York, NY · On-site +1

$70K - $90K/yr

Client Service & Operations Manager Full Time, Direct Hire Remote, USA (EST Working Hours) $70,000-90,000/yr Please scroll to the bottom of this posting to review an important Candidate Safety ...

Heihotels

Operations Manager

New York, NY · On-site

Compensation Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Overview The Operations Manager is responsible for supporting the daily operation of the hotel and ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Mahwah, NJ

Service Operations Manager information

See Mahwah, NJ salary details

$35.6K

$78.9K

$131.5K

How much do service operations manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for service operations manager in Mahwah, NJ is $78,933.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,200.00 and $95,800.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are popular job titles related to Service Operations Manager jobs in Mahwah, NJ?

For Service Operations Manager jobs in Mahwah, NJ, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Mahwah, NJ look for?

The top searched job categories for Service Operations Manager jobs in Mahwah, NJ are:

What cities near Mahwah, NJ are hiring for Service Operations Manager jobs?

Cities near Mahwah, NJ with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Mahwah, NJ as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $78,933 per year, or $37.9 per hour.

IT Service Operations Manager

BALDOR SPECIALTY FOODS, Inc.

Bronx, NY • On-site

$105K - $120K/yr

Full-time

Re-posted 9 days ago

Job description

Description
Baldor is seeking an IT Service Operations Manager to join our Technology Team, reporting to the Director of Infrastructure & Cybersecurity. Baldor's Technology organization delivers reliable, scalable, and secure technology services that power our distribution centers, corporate offices, and customer-facing platforms.
This role leads our 24/7 IT Service Desk while also owning the technology incident management program and our department-wide reliability and IT resiliency practices. The IT Service Operations Manager delivers responsive support to end users across our Bronx headquarters and branch distribution centers, manages production incidents with urgency, and drives an operational excellence agenda that develops the team, reduces incident frequency, and improves observability across our services.
This is a leadership-focused role grounded in deep technical experience. The manager is expected to roll up their sleeves, with no task too small, to guide complex incidents and build new operational capabilities. They partner with Infrastructure, Security, Product, and business stakeholders to translate operational needs into standard operating procedures (SOPs) that drive day-to-day execution, proactively prevent incidents, and elevate the end user experience.
KEY RESPONSIBILITIES
  • Lead 24/7 IT Service Desk operations across three shifts, ensuring tickets meet defined SLAs across our distribution centers
  • Coach and develop Service Desk supervisors and technicians, fostering a culture of urgency, accountability, and continuous improvement
  • Own the technology incident management program, including the on-call schedule, major incident response, executive communications, post-incident reviews, and corrective actions to prevent recurrence
  • Establish reliability targets for critical systems, mature monitoring and alerting, and formalize on-call paging and escalation
  • Leverage AI and automation to drive efficiencies across the team; Baldor actively encourages the use of AI-augmented tooling to reduce repetitive work, accelerate response, and improve uptime, with latitude to introduce new capabilities and build an automation-first mindset
  • Partner with Infrastructure, Security, and Product teams to design for resiliency, and maintain business continuity procedures, failover testing, and recovery runbooks
  • Own endpoint management and the device lifecycle, including Intune-based MDM for Windows, macOS, iOS, and Android; imaging, patching, and compliance state; hardware refresh, asset inventory, and procurement coordination
  • Own identity and access management (IAM) operations for end users, including onboarding and offboarding, role and access changes, provisioning standards, and account lifecycle hygiene
  • Configure and continually improve our Zendesk and Jira Work Management platforms to streamline ticketing workflows, surface meaningful reporting, and deliver a better end user experience
  • Manage VAR and vendor relationships with ownership of SLAs, performance reviews, and quality outcomes

REQUIREMENTS
  • Bachelor's degree (Computer Science, MIS, Engineering, or related) preferred, or equivalent work experience
  • 5+ years in IT operations, Service Desk, or infrastructure roles, including direct people management; a hands-on leader with a technical background who operates alongside the team
  • Previous experience owning or contributing to an incident management program (major incident response, root cause analysis, and post-mortems)
  • Working knowledge of reliability principles (service-level targets, observability, and automation)
  • Experience with ITSM platforms (Zendesk, Jira, or equivalent), monitoring/observability tooling (Azure Monitor, Prometheus, Grafana, or equivalent), and endpoint management (Microsoft Intune or equivalent MDM)
  • Strong analytical and problem-solving skills under pressure; excellent written and verbal communication, with experience presenting operational performance to leadership and partnering across technical and non-technical stakeholders

PREFERRED QUALIFICATIONS
  • Experience building or maturing a reliability or operational excellence practice, including standing up on-call paging platforms (PagerDuty, Opsgenie, or equivalent)
  • Hands-on experience with Microsoft Azure (Azure Monitor, Log Analytics, Action Groups) and automation/scripting (PowerShell, Python, or equivalent)
  • Experience supporting distributed operations across multiple sites (warehouse, logistics, or food distribution environments) and familiarity with IT compliance and security frameworks

WHAT SUCCESS LOOKS LIKE
  • Service Desk meets or exceeds SLA, response time, and customer satisfaction targets across all shifts.
  • Major incidents are managed with clear communication, fast resolution, and rigorous follow-through on corrective actions.
  • Reliability targets, mature monitoring and alerting, and a formal on-call/paging program are in place, with a measurable downward trend in incident frequency.
  • IT resiliency plans are documented, tested, and trusted by the business.
  • Endpoint compliance, asset hygiene, and IAM operations are auditable, accurate, and meet our security and compliance standards.
  • The Service Desk team is engaged, developing in their careers, and delivering an excellent end user experience.

WORK ENVIRONMENT & SCHEDULE
  • Primarily on-site at our Bronx headquarters (155 Food Center Drive), with occasional travel to branch distribution centers as needed
  • Participates in the on-call rotation as the senior escalation point for major incidents
  • Ability to work additional hours, weekends, or holidays as needed for major incidents and system implementations

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