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Service Operations Manager Jobs in Albuquerque, NM

CVS Health

Operations Manager

Albuquerque, NM · On-site

$19 - $29/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

loomis

Operations Manager

Albuquerque, NM

... maintaining customer service capabilities among all operations staff. Responding to customer ... Manager position, a Human Performance Evaluation (HPE) is required. This evaluation requires ...

loomis

Operations Manager

Albuquerque, NM · On-site

... maintaining customer service capabilities among all operations staff. Responding to customer ... Manager position, a Human Performance Evaluation (HPE) is required. This evaluation requires ...

loomis

Operations Manager

Albuquerque, NM

... maintaining customer service capabilities among all operations staff. Responding to customer ... Manager position, a Human Performance Evaluation (HPE) is required. This evaluation requires ...

loomis

Operations Manager

Albuquerque, NM

... maintaining customer service capabilities among all operations staff. Responding to customer ... Manager position, a Human Performance Evaluation (HPE) is required. This evaluation requires ...

CNM LLP

Operations Manager

Albuquerque, NM · On-site

$59K - $75K/yr

Establishes and maintains appropriate customer services procedures and standards; interfaces with ... Plans, creates, directs/manages and coordinates CNM's Operations Department work plan. Meets with ...

loomis

Operations Manager

Albuquerque, NM

... maintaining customer service capabilities among all operations staff. Responding to customer ... Manager position, a Human Performance Evaluation (HPE) is required. This evaluation requires ...

loomis

Operations Manager

Albuquerque, NM · On-site

... maintaining customer service capabilities among all operations staff. Responding to customer ... Manager position, a Human Performance Evaluation (HPE) is required. This evaluation requires ...

Loomis

Operations Manager

Albuquerque, NM · On-site

$70K - $75K/yr

... maintaining customer service capabilities among all operations staff. Responding to customer ... Manager position, a Human Performance Evaluation (HPE) is required. This evaluation requires ...

Chess

Operations Manager

Albuquerque, NM · On-site

$59K - $75K/yr

Establishes and maintains appropriate customer services procedures and standards; interfaces with ... Plans, creates, directs/manages and coordinates CNM's Operations Department work plan. Meets with ...

Genesis Health Clubs

Operations Manager

Albuquerque, NM · On-site

... service. Duties and Responsibilities: * Manage club follow ups to ensure members are not past due ... operations as needed * Responsible for daily register deposits * Maintains office supply order

Michaels Stores

Operations Manager

Albuquerque, NM · On-site

Deliver friendly customer service. Major Activities * Assist Store Manager in planning and ... Manage and execute merchandise operations and Omni channel processes * Manage and execute shrink ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Albuquerque, NM

Service Operations Manager information

See Albuquerque, NM salary details

$34.4K

$76.2K

$127K

How much do service operations manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for service operations manager in Albuquerque, NM is $76,233.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,200.00 and $92,600.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are popular job titles related to Service Operations Manager jobs in Albuquerque, NM?

For Service Operations Manager jobs in Albuquerque, NM, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Albuquerque, NM look for?

The top searched job categories for Service Operations Manager jobs in Albuquerque, NM are:

What cities near Albuquerque, NM are hiring for Service Operations Manager jobs?

Cities near Albuquerque, NM with the most Service Operations Manager job openings:

Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Albuquerque, NM as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $76,233 per year, or $36.7 per hour.

Automotive Service Operations Manager

Los Lunas, NM • On-site

Melloy Los Lunas
See more jobs at Melloy Los Lunasexternal

Full-time

Posted 3 days ago

New

Job description

Automotive Service Operations Manager
Los Lunas, New Mexico
An established, high-volume automotive dealership operation in Los Lunas is looking for an experienced Automotive Service Operations Manager to join our leadership team.
We're looking for a proven dealership service professional who understands how to lead a shop, develop people, improve processes and drive results.
What We're Looking For
The right candidate will have experience managing a franchised automotive service department and a strong understanding of:
  • Technician productivity and efficiency
  • Shop capacity and workflow
  • Customer-pay labor sales and effective labor rate
  • Hours per repair order
  • Warranty administration and manufacturer requirements
  • CSI and customer retention
  • Advisor performance and development
  • Technician recruiting and retention
  • Scheduling and departmental expense control
  • Service department financial statements and KPIs
The Person We're Looking For
You should be comfortable walking the shop, reviewing open repair orders, coaching advisors, working with technicians and using the numbers to identify where the department can improve.
We value managers who are visible, involved and accountable.
Previous domestic franchise dealership management experience is strongly preferred.
This is an opportunity for an experienced Service Manager, Service Director, Assistant Service Manager or Fixed Operations professional ready to take on a significant leadership role.
Competitive compensation based on experience and performance.
All inquiries will be handled confidentially.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.

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