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Service Operations Manager Jobs in Illinois (NOW HIRING)

Operations Manager

Rolling Meadows, IL · On-site

$20 - $34/hr

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

New

Our Operations Manager, reporting to the District Operations Manager, is responsible for overseeing the Service team as well as day-to-day tasks resulting in Operational Excellence throughout the gym.

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...

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Showing results 1-20

Service Operations Manager information

See Illinois salary details

$34.4K

$76.2K

$126.9K

How much do service operations manager jobs pay per year?

As of Jul 20, 2026, the average yearly pay for service operations manager in Illinois is $76,209.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,100.00 and $92,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Operations Manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a Service Operations Manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by Service Operations Managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

How much is an operations manager paid?

The average salary for a Service Operations Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Compensation may also include bonuses, benefits, and opportunities for advancement, with higher salaries often associated with larger organizations or specialized sectors.

What are the 5 P's of operations management?

The 5 P's of operations management are Product, Process, People, Plant, and Planning. These elements help managers optimize production efficiency, quality, and resource allocation in service and manufacturing environments. Understanding these components is essential for a Service Operations Manager to ensure smooth operations and customer satisfaction.

What does a service operations manager do?

A service operations manager oversees the delivery of services within an organization, ensuring efficiency, quality, and customer satisfaction. They coordinate teams, manage processes, analyze performance metrics, and implement improvements, often using tools like service management software. Strong leadership, communication skills, and industry knowledge are essential for success in this role.

What should an operations manager be paid?

The salary for a Service Operations Manager typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Factors such as certifications, team size, and company size can influence compensation levels.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are the most commonly searched types of Service Operations jobs in Illinois? The most popular types of Service Operations jobs in Illinois are:
What cities in Illinois are hiring for Service Operations Manager jobs? Cities in Illinois with the most Service Operations Manager job openings:
Infographic showing various Service Operations Manager job openings in Illinois as of July 2026, with employment types broken down into 88% Full Time, 10% Part Time, 1% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $76,209 per year, or $36.6 per hour.
General Manager, Service Operations - Elk Grove Village

General Manager, Service Operations - Elk Grove Village

YAMAZEN INC

Elk Grove Village, IL

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago


Job description

General Manager, Service Operations

Company: Yamazen Inc.
Location: Elk Grove Village, IL (Headquarters)
Scope: National - Supporting 18 U.S. Locations

About Yamazen

Yamazen Inc. is a leading provider of manufacturing technology, automation solutions, and industrial equipment supporting customers across North America. Through advanced machine tool technologies, engineering expertise, and responsive aftermarket support, Yamazen helps manufacturers improve productivity, efficiency, and operational performance. We are seeking a strategic and results-driven leader to oversee and elevate our national service operations organization.

Position Summary

The General Manager, Service Operations is a senior leadership role responsible for leading the strategic direction, operational performance, and continuous improvement of Yamazen's national service organization. This position oversees regional service operations, technical support, and centralized parts/call center functions supporting 18 U.S. locations across five service regions.

This leader will drive operational excellence, service profitability, customer satisfaction, and aftermarket growth through standardized processes, performance management, talent development, and cross-functional collaboration. The role requires a strong operational leader capable of scaling service operations, implementing data-driven improvements, and aligning national service strategies with broader business objectives.

The General Manager, Service Operations will play a key role in shaping the future growth and operational effectiveness of Yamazen's aftermarket business while fostering a culture of accountability, responsiveness, and continuous improvement.

Key Responsibilities

Operational Leadership

  • Provide strategic leadership and oversight for all national service operations across five U.S. service regions and 18 sales/service locations
  • Lead, coach, and develop Regional Service Supervisors and centralized support teams to drive accountability, consistency, and high performance
  • Establish and standardize operational procedures, KPIs, and performance management systems across all service locations
  • Improve technician utilization, workforce efficiency, and operational productivity through effective resource planning and process controls
  • Foster a culture of operational excellence, continuous improvement, and customer responsiveness

Service & Aftermarket Operations

  • Drive service excellence across field service, technical support, maintenance programs, and customer support operations
  • Improve service response times, first-time fix rates, and overall customer satisfaction performance
  • Partner with Sales and Applications teams to support customer retention, service growth, and aftermarket revenue opportunities
  • Support the expansion and scalability of service offerings and aftermarket programs nationwide

Financial & Performance Management

  • Own and manage P&L performance for national service operations
  • Develop and manage operational budgets, forecasting, and cost-control initiatives
  • Analyze operational and financial data to identify trends, risks, and improvement opportunities
  • Drive profitability through operational efficiency, labor optimization, and service performance improvements
  • Establish reporting visibility and performance dashboards to support data-driven decision-making

Process Improvement & Operational Excellence

  • Lead continuous improvement initiatives utilizing Lean, Six Sigma, or similar operational methodologies
  • Standardize service delivery models, workflows, and operational best practices across all regions
  • Implement systems, tools, and reporting enhancements to improve operational visibility and execution
  • Identify and execute strategic initiatives that improve scalability, consistency, and customer experience
  • Lead organizational change initiatives that strengthen operational alignment and long-term growth

Cross-Functional Leadership

  • Partner with Sales, Engineering, Applications, and Executive Leadership to align operational strategies with company objectives
  • Support new product introductions, service capabilities, and business growth initiatives
  • Ensure strong communication and alignment between regional operations and corporate leadership
  • Contribute to strategic planning initiatives related to service growth, operational expansion, and customer support strategy

Skills and Qualifications:

  • 10+ years of progressive operations leadership experience, including senior-level or General Manager responsibility
  • Proven success leading multi-site or national service operations within a complex technical or industrial environment
  • Strong leadership experience managing geographically dispersed teams and driving organizational accountability
  • Demonstrated success improving operational performance, service delivery, and profitability
  • Strong financial acumen with direct P&L management responsibility
  • Excellent analytical, communication, and organizational leadership skills

Preferred

  • Background in OEM manufacturing, industrial equipment distribution, capital equipment, industrial automation, or related industries
  • Experience overseeing service operations, technical support, parts operations, and/or call center functions
  • Familiarity with ERP systems, service management platforms, and inventory optimization tools
  • Lean / Six Sigma certification or equivalent operational excellence training
  • Experience leading operational transformation or organizational change initiatives

Leadership Competencies

  • Strategic thinker with strong operational execution discipline
  • Data-driven decision-maker with strong analytical capability
  • Ability to influence and collaborate across functions and regions
  • Strong people leadership, coaching, and talent development skills
  • Customer-focused mindset with a commitment to service excellence
  • High level of accountability, adaptability, and business acumen

Success Measures

Success in this role will be measured by:

  • Improved technician utilization and operational efficiency
  • Increased service profitability and aftermarket growth
  • Reduced response times and improved customer satisfaction
  • Standardized KPIs and operational consistency nationwide
  • Strong leadership development and organizational accountability
  • Improved service execution, visibility, and reporting capabilities

Why Join Yamazen?

This is an opportunity to lead and shape a nationally scaled service organization within a growing industrial technology company. The General Manager, Service Operations will play a critical leadership role in driving operational transformation, enhancing customer support capabilities, and building a high-performing service culture across the organization.

Yamazen offers a collaborative environment, strong leadership visibility, and the opportunity to make a measurable impact on the future growth of the business.

Compensation and Benefits:

The estimated base pay for the position is typically between $140-160k.

The actual base pay for the position may be influenced by factors such as education, training skills, qualifications, competencies, years of experience, job-related knowledge, and scope of the role, and could be outside of the posted pay range.

In addition to base pay, Yamazen Inc. provides a competitive compensation package including salary, business allowance and semi-annual bonus opportunities. Employee benefits includeCOMPANYPAID medical, dental, vision, short- & long-term disability and life insurance within the first 60 days, 401K with company match, and more!

Time off:Vacation / Personal sick days / Company paid holidays

Misc: Flexible work hours, Bi-weekly catered lunches, New car discount program, Employee Assistance Program.

No phone calls please.

Yamazen is an equal opportunity employment company. All applicants are considered regardless of age, race, sex, color, national origin, religion, marital or veteran status, sexual orientation or any other protected status.