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Service Operations Manager Jobs in Illinois (NOW HIRING)

Please Assist Me

Package Operations Manager

Chicago, IL · On-site

Package Operations Manager Position Type: Full-Time Location: Washington, DC Company: Please Assist ... Want the chance to build teams, improve operations, and grow your career in a dynamic service ...

Life Space Digital

Operations Manager

Chicago, IL · On-site

Responsibilities span hardware logistics, installation and service operations, warehousing and 3PL coordination, field performance, and vendor management. The Operations Manager owns the department ...

Operations Manager

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Quality Specialist / Order Checker

Elgin, IL · On-site

$20 - $23/hr

Manage quality documentation, including the tracking, storage, and maintenance of forms, reports ... Collaborate with cross-functional teams, including sales, customer service, operations, and ...

New

Associated

Director, Service Operations

Warrenville, IL · On-site

$147K/yr

Director, Service Operations Why Join Associated? * Comprehensive benefits , including medical ... Management Teams. * Responsible for creation, appropriate delegation, and execution of Service ...

New

Atlas Copco

Regional Operation Manager

Chicago, IL · On-site +1

Your role As Regional Operations Manager, lead and develop VTS Service Operations across North America to ensure safe, efficient, customer-focused, and cost-effective field service execution. Drive ...

FUCHS

Industrial Services Operations Manager

Harvey, IL · On-site

$115K - $125K/yr

The Operations Manager plays a vital role in driving the execution of FUCHS digital and service solutions under the Smart Services product line in the US. Working closely with FUCHS' Sales and ...

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All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Illinois

Service Operations Manager information

See Illinois salary details

$34.4K

$76.2K

$126.9K

How much do service operations manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for service operations manager in Illinois is $76,209.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,100.00 and $92,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Operations Manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a Service Operations Manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by Service Operations Managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

How much is an operations manager paid?

The average salary for a Service Operations Manager typically ranges from $70,000 to $120,000 annually, depending on experience, industry, and location. Compensation may also include bonuses, benefits, and opportunities for advancement, with higher salaries often associated with larger organizations or specialized sectors.

What are the 5 P's of operations management?

The 5 P's of operations management are Product, Process, People, Plant, and Planning. These elements help managers optimize production efficiency, quality, and resource allocation in service and manufacturing environments. Understanding these components is essential for a Service Operations Manager to ensure smooth operations and customer satisfaction.

What does a service operations manager do?

A service operations manager oversees the delivery of services within an organization, ensuring efficiency, quality, and customer satisfaction. They coordinate teams, manage processes, analyze performance metrics, and implement improvements, often using tools like service management software. Strong leadership, communication skills, and industry knowledge are essential for success in this role.

What should an operations manager be paid?

The salary for a Service Operations Manager typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Factors such as certifications, team size, and company size can influence compensation levels.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are the most commonly searched types of Service Operations jobs in Illinois? The most popular types of Service Operations jobs in Illinois are:
What are popular job titles related to Service Operations Manager jobs in Illinois? For Service Operations Manager jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Illinois look for? The top searched job categories for Service Operations Manager jobs in Illinois are:
What cities in Illinois are hiring for Service Operations Manager jobs? Cities in Illinois with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Illinois as of July 2026, with employment types broken down into 88% Full Time, 10% Part Time, 1% Temporary, and 1% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $76,209 per year, or $36.6 per hour.
Package Operations Manager

Package Operations Manager

Please Assist Me

Chicago, IL • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 25 days ago

Job description

Package Operations Manager
Position Type: Full-Time
Location: Washington, DC
Company: Please Assist Me
Compensation 65k Yearly
Looking for an exciting and engaging leadership opportunity with a fast-growing company? Want the chance to build teams, improve operations, and grow your career in a dynamic service environment? We are looking for a highly organized, detail-oriented, and people-focused Package Operations Manager who is eager to grow, lead teams, and create exceptional resident experiences.
Please Assist Me partners with luxury residential communities to provide premium package management and resident lifestyle services. The Package Operations Manager will oversee daily operations across both the Package Department and Resident Operations Department to ensure seamless service delivery, operational excellence, and outstanding customer satisfaction.
What Does a Package Operations Manager Do?
Package Operations Management
  • Oversee all package room operations within luxury residential buildings
  • Ensure accurate package intake, logging, organization, and delivery processes
  • Maintain package room cleanliness, organization, and efficiency standards
  • Monitor package volume trends and operational workflows to improve service levels
  • Resolve resident package concerns and escalations professionally and efficiently
  • Ensure compliance with building policies, safety procedures, and service standards
Team Leadership & Staff Management
  • Directly manage Package Assistant Managers and Package Assistants
  • Create and manage employee schedules while ensuring proper staffing coverage
  • Recruit, onboard, train, coach, and develop team members
  • Conduct performance evaluations and provide ongoing feedback and support
  • Foster a positive, accountable, and team-oriented work environment
  • Assist with disciplinary action and conflict resolution when necessary
Resident Operations Oversight
  • Support operational management of resident services including housekeeping, chores, and lifestyle support services
  • Coordinate service execution to ensure quality, timeliness, and resident satisfaction
  • Partner with operations staff to maintain high service standards across all resident-facing services
  • Respond to resident requests, concerns, and service recovery situations with professionalism and urgency
Operational Excellence
  • Develop and improve operational procedures and workflows
  • Track operational metrics, staffing performance, and resident satisfaction
  • Collaborate with leadership to improve efficiency, quality, and scalability
  • Maintain inventory and operational supplies as needed
  • Ensure all team members uphold company standards of professionalism and customer service

Why Join Please Assist Me?
  • Opportunity for career advancement within a fast-growing company
  • Supportive and engaging team environment
  • Meaningful work helping residents simplify their lives
  • Leadership development and growth opportunities
  • Competitive compensation based on experience

Requirements
What We're Looking For
  • Strong leadership and team management experience
  • Exceptional organizational and multitasking skills
  • Excellent communication and customer service abilities
  • Ability to thrive in a fast-paced environment
  • Experience managing operations in hospitality, residential services, logistics, housekeeping, or property management preferred
  • Detail-oriented with strong problem-solving skills
  • Comfortable using operational systems and technology platforms
  • Flexible schedule availability, including occasional weekends or evenings if needed

Preferred Qualifications
  • 2+ years of management or supervisory experience
  • Experience in luxury residential, hospitality, concierge, or service operations environments
  • Experience managing multiple teams or departments preferred

Benefits
Medical, Dental, Vision, Life Insurance, PTO, FSA

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