Service Operations Coordinator Jobs in Indiana (NOW HIRING)

We're Hiring: Return Operations Coordinator
Location: Clayton, IN
Company: Pelican 

Who We Are 

At Pelican, we engineer products that stand up to the world’s toughest conditions—because the people who rely on us do too. For nearly 50 years, we’ve been a trusted partner for military personnel, first responders, outdoor adventurers, and innovators who push the limits. 

With a global presence that includes 11 offices, 4 manufacturing facilities, and 4 custom case centers, we create high-performance protective solutions that ensure our customers can focus on what matters most. Whether it’s transporting critical medical supplies, securing mission-essential equipment, or keeping expedition gear safe, Pelican products are Built to Protect to Equip for the Mission. 

At Pelican, your work has a real-world impact. You’ll be part of a team driven by innovation, craftsmanship, and the shared belief that when the mission is critical, failure isn’t an option. If you’re ready to build something that makes a difference, be part of a team that protects what matters most. 

What You'll Do: 

Pelican is looking for a detail-driven Returns Coordinator to own and optimize the returns process within our distribution operation. In this role, you’ll be at the center of product flow—managing returned inventory, resolving discrepancies, and ensuring products are processed accurately and efficiently. You’ll work closely with warehouse teams and cross-functional partners to improve workflows, maintain inventory integrity, and deliver a high level of service.

• Own the end-to-end returns process—from receiving and inspection to disposition and inventory updates
• Verify product condition and ensure compliance with quality and operational standards
• Process and track returns within inventory and order management systems with speed and accuracy
• Investigate and resolve discrepancies related to returns, inventory, and order fulfillment
• Repack, relabel, and return approved products to inventory while coordinating disposition of damaged materials
• Monitor return workflows and prioritize activities to meet service expectations and deadlines
• Partner with Warehouse, Quality, and Customer Service teams to resolve issues and improve customer experience
• Perform audits and spot checks to ensure compliance with SOPs and inventory accuracy
• Identify trends and opportunities for process improvement while escalating risks when needed
• Train and support team members on returns procedures and quality standards
• Perform additional duties as assigned

What We’re Looking For: 

• 1–3 years of experience in warehouse operations, logistics, returns processing, or inventory control.
• Experience coordinating workflows or processes within a distribution or operational environment preferred.
• Proficiency in Microsoft Office and experience with warehouse management or inventory systems.
• Strong attention to detail with the ability to identify discrepancies and ensure accuracy.
• Effective problem-solving skills with the ability to troubleshoot and resolve operational issues.
• Strong communication skills with the ability to collaborate across teams and functions.
• Ability to prioritize tasks, manage multiple workflows, and operate in a fast-paced environment.

Join a company that truly values its employees! We offer a relaxed and casual work environment, a strong commitment to giving back to communities, and a focus on employee satisfaction. With regular opportunities to share feedback with leadership and structured performance evaluations, we ensure that your voice is heard and your growth is supported.

• Competitive paid time off plans/Holiday pay/extra vacation purchase opportunities

• 401k plan – with immediate match  

• Great Benefits – several options including Pet insurance for our animal lovers. 
• Health Savings Account Contribution

• Wellness Discount Program 

• Global Mental Wellness Program 
• Quarterly Employee Celebration Days
• Peer to Peer Recognition Program
• Service Recognition Program
• Exceptional Employee Satisfaction Scores
• Ample free parking with EV Charging Station

• Amazing employee discount program on Pelican Products, Pelican branded apparel and gear 

• Employee referral program – get paid to work with your trusted network.  

• Prime location – minutes away from the beach! 

• Established reputable brand offering premium products – you’ll be proud to represent Pelican! 

• And more…