Service Operations Analyst Jobs in Raleigh, NC (NOW HIRING)

About Stratus

Stratus® is an integrated, multi-disciplinary engineering, architecture, interior design, and consulting firm. Consistently ranking among the Top 500 Design Firms in Engineering News-Record, the firm offers a deep bench of industry experts through a highly collaborative approach, delivering innovative solutions across the full project lifecycle. Operating coast to coast, Stratus® serves clients nationwide while maintaining a strategic commitment to supporting high-growth economies and building vibrant communities that foster the professional growth of its team. Serving public- and private-sector clients, the firm is dedicated to delivering the highest-quality service wherever projects take shape. Across the Civic, Commercial, Industrial, Transportation, Education, Water Resources, and Government sectors, we bring precision, insight, and purpose to every project, from targeted renovations to large-scale infrastructure. Stratus® designs spaces, systems, and solutions that perform, endure, and make an impact, delivering on our promise of Better Plans. Better Places.

The Role

We are seeking a Project Operations Analyst to provide hands-on support to project managers and business leaders across day-to-day operational and project delivery activities. This role is a critical resource for PMs navigating project setup, forecasting, and cost management, while also supporting leadership with financial analysis and performance reporting.

Responsibilities

• Support project managers with project setup, cost tracking, forecasting, estimate at completion (EAC) analysis, and project reviews
• Monitor project portfolio performance including margin variance, unbilled, and A/R, and partner with PMs to address issues proactively
• Provide financial and operational analysis to division and market leadership to support decision-making and performance improvement
• Prepare monthly financial reports, quarterly forecasts, and preliminary project budgets for assigned markets or business units
• Assist with opportunity and pursuit tracking, project execution pricing models, and risk management activities
• Serve as a day-to-day resource and advocate for project managers, providing guidance on company policies, procedures, and project delivery tools
• Develop job aids, tracking tools, and templates that simplify project delivery workflows and improve PM compliance
• Collaborate with finance and operations teams to ensure accurate and timely project data in ERP and reporting systems

Qualifications

Required

• 4-7 years of experience in project controls, operations coordination, or PMO support within AEC or professional services
• Hands-on experience supporting PMs with project setup, cost management, and forecasting
• Strong analytical and Excel skills; experience with financial modeling, variance analysis, and performance reporting
• Proficiency with Deltek Vantagepoint, Oracle, or similar ERP platforms
• Working knowledge of PMI project management frameworks and lifecycle
• Strong interpersonal skills with the ability to build relationships across project teams and business units
• Detail-oriented with the ability to manage multiple priorities in a fast-paced, growing environment

Preferred

• Experience developing cost management tracking tools or operational dashboards
• Background in individual training or coaching project managers on financial performance
• Familiarity with AEC industry project delivery models and market structures

Why you’ll love Stratus

• A team-oriented environment that values transparency, creativity, and shared success
• Meaningful career paths, leadership opportunities, and space to specialize
• Learning & Development – Education and Professional Licensing
• We believe flexible, hybrid work supports the balance and well-being our team deserves
• Excellent Health Care Programs – Medical, Dental, and Vision Insurance
• Company-paid Life Insurance, Short-Term Disability, and Long-Term Disability
• Voluntary Life Insurance options for employees, spouses, and dependents
• 401k Retirement Plan with employer match
• Paid Holidays & Competitive PTO plans

Interested in learning more about Stratus, please visit https://www.stratusteam.com/.

Equal Opportunity Statement

Stratus is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Stratus Team’s management Team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.