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How much do service operations analyst jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for service operations analyst in Raleigh, NC is $32.81, according to ZipRecruiter salary data. Most workers in this role earn between $23.37 and $39.28 per hour, depending on experience, location, and employer.

What does a Service Operations Analyst do?

A Service Operations Analyst is responsible for monitoring, analyzing, and improving the effectiveness of a company's service operations. They collect and interpret data related to service performance, identify trends, and recommend process improvements to enhance customer satisfaction and operational efficiency. Their role often involves collaborating with various teams to troubleshoot issues, implement solutions, and ensure that service levels meet organizational standards. Service Operations Analysts play a key part in optimizing workflows and supporting continuous improvement initiatives.

What are the key skills and qualifications needed to thrive as a Service Operations Analyst, and why are they important?

To thrive as a Service Operations Analyst, you need strong analytical abilities, problem-solving skills, and a background in business, IT, or a related field. Familiarity with IT service management tools (like ServiceNow), reporting software, and relevant certifications such as ITIL are typically required. Excellent communication, attention to detail, and the ability to manage multiple priorities help analysts stand out. These skills ensure efficient service delivery, data-driven decision-making, and effective stakeholder collaboration in fast-paced operational environments.

What are some common challenges faced by Service Operations Analysts, and how can they effectively address them?

Service Operations Analysts often face challenges such as managing competing priorities, handling large volumes of data, and ensuring seamless communication between departments. Successfully addressing these challenges requires strong organizational skills, proficiency in data analysis tools, and the ability to work collaboratively with cross-functional teams. Proactively seeking feedback, staying current with industry best practices, and leveraging technology to automate routine tasks can help Service Operations Analysts maintain efficiency and deliver high-quality service.
What are popular job titles related to Service Operations Analyst jobs in Raleigh, NC? For Service Operations Analyst jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Service Operations Analyst jobs in Raleigh, NC look for? The top searched job categories for Service Operations Analyst jobs in Raleigh, NC are:
Service Operations Analyst jobs near you
Investment Operations Analyst

Investment Operations Analyst

Focus Financial Partners

Chapel Hill, NC • On-site

$65K - $75K/yr

Other

Medical, Dental, Vision, Life, Retirement

Posted 26 days ago

Job description

Position Summary

Eton Advisors is a Multi-Family Office dedicated to providing discerning, ultra-high net-worth clients with sophisticated wealth management and family office services. Our commitment is a customized approach designed to meet the needs, exceed the expectations and help achieve the dreams of every family we serve.  We aspire to become a focal point for the client's financial and operational affairs, integrating all aspects - investments, education, retirement planning, estate planning, tax optimization, and supporting disciplines - into congruency.

Eton Advisors is looking for an Investment Operations Analyst to assist in compiling, organizing, and interpreting a broad range of investment-related data and research to support ongoing investment decision-making, investment implementation/execution, portfolio reporting, and client communications. 

This is a full-time in-person position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5:30 p.m.

Primary Responsibilities

The Investment Analyst will be responsible for the following functions and processes:

  • Assist with various investment-related and client-related activities
    • Quarterly reporting processes
    • Portfolio trading activities
    • Researching client questions regarding specific existing or prospective investments
    • Client and prospective client meeting presentations
    • Monitor data reconciliation with outsourced back-office firm
    • Process investment-related bill pay transactions and ensure proper recording for performance purposes
  • Develop, maintain and distribute data, analyses, and reports on a regular and timely basis
  • Assist with the investment implementation for Eton's pooled funds
  • Assist with manager due diligence
  • Utilize available tools and data sets to regularly supply investment data and information to key internal constituencies
  • Provide assistance and support as needed periodically in various investment-related and client-related activities

Qualifications

  • Bachelor's Degree with financial experience required
  • 2+ years of industry experience
  • Ability to effectively handle multiple tasks in a fast-paced environment
  • Strong commitment to service excellence and the highest standards of integrity, professionalism, loyalty, honesty, and business ethics
  • Ability to work in a highly confidential, low-profile environment
  • Excellent organizational skills and attention to details
  • Excellent oral and written communication skills
  • Strong analytical skills
  • Understanding of accounting processes, procedure and internal controls
  • High proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook, Access)

This position is a non-exempt position. The annualized base pay range for this role is expected to be between $65,000-$75,000 base salary compensation range. Actual base pay may vary based on factors including, but not limited to, experience, subject matter expertise, geographic location where work will be performed, and the applicant's skill set. The base pay is just one component of the total compensation package. Other rewards may include an annual cash bonus and a comprehensive benefits package, including but not limited to medical, dental, vision, life insurance, and 401(k). Please note that the job title is subject to change based on the selected candidate's experience and education.

#LI-JS1
Eton Advisors is part of the Focus Financial Partners' network firm community. As part of the partnership, Eton Advisors remains independently operated but gains the support of a broader organization. Whether focused on growth, enhancing capabilities, or planning for the future, being part of Focus means you are part of something larger while still working in an entrepreneurial, firm-led environment.

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