Service Operations Analyst Jobs in Raleigh, NC (NOW HIRING)

This is a hands-on role focused on data operations, reconciliation, reporting, file processing, and application workflows that support programs serving local governments. We are looking for someone who is careful with details, comfortable working with data, and able to follow recurring processes accurately.

The selected candidate will help support recurring processing cycles by reviewing incoming files, validating data, checking system outputs, reconciling results, identifying exceptions, and confirming that required files and reports are accurate and completed on schedule. This person will work closely with IT, data, application, and vendor resources, but the primary focus of the role will be operational data accuracy, issue follow-up, and dependable execution of daily and weekly processing work.

This position reports to the Director of Information Technology.

• Support recurring data processing cycles by reviewing incoming files, validating data, checking system outputs, and helping ensure required files are completed on schedule.
• Review and reconcile reports, data extracts, file outputs, balances, exceptions, rejections, duplicate records, missing information, and other items that require follow-up.
• Perform reasonableness checks on processing results, including unusual balance changes, unexpected increases or decreases, missing records, rejected records, and other data patterns that may indicate an issue.
• Help prepare, validate, and confirm required data outputs for external partners and recurring deadlines.
• Use reports, queries, spreadsheets, and system outputs to review data accuracy and identify issues that need attention.
• Investigate data issues by comparing source files, system results, exception reports, and prior processing activity.
• Work with internal staff, technical team members, and vendors to resolve file problems, reporting questions, processing exceptions, and data-related issues.
• Assist with application workflows, secure file exchange processes, reporting updates, and data-related system improvements.
• Support testing by confirming that files, reports, workflows, calculations, and system outputs match expected results.
• Track issues, document decisions, follow up on action items, and help keep daily and weekly processing work moving.
• Maintain process notes, checklists, and support documentation for recurring data workflows and operational procedures.
• Help identify recurring data problems, manual workarounds, reporting gaps, and workflow issues that may need to be improved over time.
• Support modernization and process improvement efforts by helping document current workflows, validate data rules, and test future system changes.

• Bachelor’s degree or equivalent combination of education and experience.
• Three to five years of experience as a Business Analyst, Data Analyst, Systems Analyst, Operations Analyst, Project Analyst, or similar role.
• Experience working with operational data, reports, data extracts, spreadsheets, system outputs, or business applications.
• Experience reviewing data for accuracy, completeness, errors, trends, exceptions, or unusual changes.
• Working knowledge of SQL, reporting tools, data queries, or structured data review.
• Strong attention to detail and ability to follow recurring processes accurately.
• Strong analytical, communication, organization, and problem-solving skills.
• Ability to work with both technical and non-technical stakeholders.
• Ability to manage multiple priorities, meet deadlines, and work both independently and as part of a team.
• Comfort working with sensitive data and following security, privacy, confidentiality, and access control requirements.

• Experience with SQL, Power BI, reporting tools, data validation, reconciliation, file-based data exchanges, system integrations, or workflow automation.
• Experience supporting recurring operational processes, application workflows, system migrations, modernization efforts, or business process improvement.
• Experience working with vendors, developers, database resources, infrastructure teams, or application support teams.
• Experience with secure file transfer processes, data imports, data exports, exception handling, or recurring production support.
• Experience in local government, public sector, finance, tax, utilities, collections, compliance, or other data-sensitive operational environments.

This role is not expected to own infrastructure, server administration, or deep application development. However, the selected candidate will work closely with technical staff and vendors to investigate issues, validate results, and support reliable day-to-day operations.

The ideal candidate is someone who enjoys working through details, finding discrepancies, asking good questions, and making sure important recurring work is completed accurately. This person should be comfortable learning established processes first, while also looking for practical ways to improve data quality, reduce manual work, strengthen reporting, and make recurring workflows more efficient over time.

NCLM employees enjoy a strong benefits package, including a 401(k) with employer match, pension benefits through the North Carolina Retirement System, generous paid time off, wellness program offerings, employer-paid health insurance for employees, and many other benefits.

Interested candidates are encouraged to apply and learn more about joining NCLM’s Information Technology team.