ZipRecruiter

Log In

1

Service Operations Analyst Jobs in Raleigh, NC (NOW HIRING)

Dlapiper

Client Accounts Operations Analyst

Raleigh, NC · Hybrid

... Business Operation Services department. Location This position can sit in any of our US office ... Desired Skills Must have strong analytical skills and be comfortable summarizing and communicating ...

Duke University

IT Analyst

Durham, NC · On-site

JOB LOCATION DHIP Administrative Offices RTP - 4825 Creekstone Dr JOB SUMMARY The Ambulatory Operations IT Analyst, will support operational and performance analytics services for Duke Health ...

Duke Health

IT Analyst

Durham, NC

JOB LOCATION DHIP Administrative Offices RTP - 4825 Creekstone Dr JOB SUMMARY The Ambulatory Operations IT Analyst, will support operational and performance analytics services for Duke Health ...

next page

Showing results 1-20

All JobsService Operations Analyst JobsService Operations Analyst Jobs in Raleigh, NC

Service Operations Analyst information

See Raleigh, NC salary details

$14

$32

$54

How much do service operations analyst jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for service operations analyst in Raleigh, NC is $32.78, according to ZipRecruiter salary data. Most workers in this role earn between $23.37 and $39.23 per hour, depending on experience, location, and employer.

What does a service operations analyst do?

A service operations analyst monitors and improves the efficiency of service delivery processes within an organization. They analyze data, identify issues, and implement solutions to enhance customer satisfaction and operational performance, often using tools like Excel, SQL, or service management software. Strong problem-solving, communication skills, and understanding of service workflows are essential for this role.

What are the key skills and qualifications needed to thrive as a Service Operations Analyst, and why are they important?

To thrive as a Service Operations Analyst, you need strong analytical abilities, problem-solving skills, and a background in business, IT, or a related field. Familiarity with IT service management tools (like ServiceNow), reporting software, and relevant certifications such as ITIL are typically required. Excellent communication, attention to detail, and the ability to manage multiple priorities help analysts stand out. These skills ensure efficient service delivery, data-driven decision-making, and effective stakeholder collaboration in fast-paced operational environments.

Is SOC 1 entry level?

SOC 1 (System and Organization Controls 1) is an audit report type used to evaluate internal controls over financial reporting, not a job role. Entry-level positions related to SOC 1 audits typically require some understanding of internal controls, auditing standards, and possibly relevant certifications like CPA or CISA, but the SOC 1 report itself is not an entry-level job. Job roles such as audit associate or compliance analyst may be entry level in organizations performing SOC 1 audits.

What are some common challenges faced by Service Operations Analysts, and how can they effectively address them?

Service Operations Analysts often face challenges such as managing competing priorities, handling large volumes of data, and ensuring seamless communication between departments. Successfully addressing these challenges requires strong organizational skills, proficiency in data analysis tools, and the ability to work collaboratively with cross-functional teams. Proactively seeking feedback, staying current with industry best practices, and leveraging technology to automate routine tasks can help Service Operations Analysts maintain efficiency and deliver high-quality service.

Is SOC analyst a high paying job?

A Security Operations Center (SOC) analyst typically earns a competitive salary that varies by experience, location, and employer. Entry-level positions may start lower, but experienced analysts with certifications like CISSP or CEH can earn higher salaries, often comparable to other cybersecurity roles.

How much do operations analysts get paid?

The average salary for a Service Operations Analyst typically ranges from $50,000 to $80,000 annually, depending on experience, location, and industry. Entry-level roles may start lower, while experienced analysts with specialized skills or certifications can earn higher salaries. Compensation often includes benefits such as health insurance and performance bonuses.
What are popular job titles related to Service Operations Analyst jobs in Raleigh, NC? For Service Operations Analyst jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Service Operations Analyst jobs in Raleigh, NC look for? The top searched job categories for Service Operations Analyst jobs in Raleigh, NC are:
Service Operations Analyst jobs near you

IT Security Operations Analyst

Dynamic Solutions Technology LLC

Butner, NC • Hybrid

Full-time

Posted 25 days ago

Job description

Dynamic Solutions Technology, LLC, a premier strategic services firm that meets IT and Service needs for commercial and government clients. We are is seeking a full-time IT Systems Security Operations Analyst to support a Federal Government customer. This position is to provide hybrid remote support at the Butner, NC location.

Responsibilities:

  • Support enterprise cybersecurity operations by implementing and maintaining security processes, policies, and procedures aligned with organizational security standards and operational objectives.
  • Collaborate with the Patch Management Team to plan, coordinate, test, and deploy Microsoft operating system and third-party software patches across enterprise environments.
  • Utilize Microsoft Endpoint Configuration Manager (MECM) and Enterprise Lifecycle Management Systems (ELMS) to manage patch deployment, compliance monitoring, and remediation activities.
  • Perform vulnerability assessment reviews and analyze vulnerability scan results to identify, prioritize, and mitigate security risks.
  • Investigate malware detections, assess potential impact to systems and networks, and coordinate remediation efforts to minimize operational risk.
  • Monitor patch compliance metrics and generate reports to track remediation progress, system security posture, and regulatory compliance requirements.
  • Support security compliance initiatives by ensuring systems adhere to established cybersecurity policies, standards, and best practices.
  • Conduct risk assessments and provide recommendations to address vulnerabilities, security gaps, and configuration weaknesses.
  • Coordinate with network, system, and application administrators to resolve security findings and implement corrective actions.
  • Maintain documentation related to patch management activities, vulnerability remediation efforts, security procedures, and operational processes.
  • Assist in the development and continuous improvement of security operations workflows, incident response procedures, and vulnerability management programs.
  • Provide technical support and analysis for cybersecurity initiatives, ensuring the confidentiality, integrity, and availability of enterprise information systems and infrastructure

Minimum Qualifications

  • Two (2) years of experience in patch management, vulnerability management, cybersecurity operations, or a related IT security field.
  • Experience using MECM, ELMS, vulnerability scanning tools, and Microsoft enterprise environments.
  • Knowledge of cybersecurity frameworks, security compliance requirements, and infrastructure security best practices.

Preferred Certification

  • CompTIA Security+ (may be substituted for one year of required experience, as applicable under contract requirements).

Apply