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Service Operations Analyst Jobs in Raleigh, NC (NOW HIRING)

Celonis

Strategy & Operations Manager

Raleigh, NC · On-site

By unifying operations, analytics, and reporting infrastructure into a single, consistent model ... Support the day-to-day operating cadence of the Value Engineering and Services organizations ...

Novo Nordisk

Sr IT Compliance Analyst

Clayton, NC · On-site

$80K - $80K/yr

Conduct risk assessments and impact analyses to identify potential compliance issues and develop ... Facilitate the seamless transition and handover of projects to service operations with key ...

Novo Nordisk

Sr IT Compliance Analyst

Clayton, NC · On-site

$80K - $80K/yr

Conduct risk assessments and impact analyses to identify potential compliance issues and develop ... Facilitate the seamless transition and handover of projects to service operations with key ...

AdvisorEngine

Investment Operations

Raleigh, NC · On-site

... analysis requests achieving service quality and SLAs * Auditing the quality and integrity of data ... Operational Efficiency & Process Improvement * Identify opportunities to streamline workflows and ...

AdvisorEngine

Investment Operations

Raleigh, NC · On-site

... analysis requests achieving service quality and SLAs * Auditing the quality and integrity of data ... Operational Efficiency & Process Improvement * Identify opportunities to streamline workflows and ...

AMT Engineering

Traffic Analysis Engineer

Raleigh, NC · Hybrid

$84K - $115K/yr

Project assignments will include traffic operations analysis, modeling, micro-simulation, capacity ... Integrity, Service, Safety, Empowerment, Quality, Inclusion Great Company Culture. Baltimore Sun ...

AMT Engineering

Traffic Analysis Engineer

Raleigh, NC · Hybrid

$84K - $115K/yr

Project assignments will include traffic operations analysis, modeling, micro-simulation, capacity ... Integrity, Service, Safety, Empowerment, Quality, Inclusion Great Company Culture. Baltimore Sun ...

AMT Engineering

Traffic Analysis Engineer

Raleigh, NC · On-site

$84K - $115K/yr

Project assignments will include traffic operations analysis, modeling, micro-simulation, capacity ... Integrity, Service, Safety, Empowerment, Quality, Inclusion Great Company Culture. Baltimore Sun ...

Mills Auto Group

Automotive Service Manager

Wake Forest, NC · On-site

$110K - $150K/yr

... operations, and profitability. This is a full-time position in the auto industry based in the ... Monitor and improve the department's profitability by analyzing and controlling expenses * Develop ...

Mills Auto Group

Automotive Service Manager

Raleigh, NC · On-site

$110K - $150K/yr

... operations, and profitability. This is a full-time position in the auto industry based in the ... analyzing and controlling expenses - Develop and implement strategies to increase service ...

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How much do service operations analyst jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for service operations analyst in Raleigh, NC is $32.81, according to ZipRecruiter salary data. Most workers in this role earn between $23.37 and $39.28 per hour, depending on experience, location, and employer.

What does a Service Operations Analyst do?

A Service Operations Analyst is responsible for monitoring, analyzing, and improving the effectiveness of a company's service operations. They collect and interpret data related to service performance, identify trends, and recommend process improvements to enhance customer satisfaction and operational efficiency. Their role often involves collaborating with various teams to troubleshoot issues, implement solutions, and ensure that service levels meet organizational standards. Service Operations Analysts play a key part in optimizing workflows and supporting continuous improvement initiatives.

What are the key skills and qualifications needed to thrive as a Service Operations Analyst, and why are they important?

To thrive as a Service Operations Analyst, you need strong analytical abilities, problem-solving skills, and a background in business, IT, or a related field. Familiarity with IT service management tools (like ServiceNow), reporting software, and relevant certifications such as ITIL are typically required. Excellent communication, attention to detail, and the ability to manage multiple priorities help analysts stand out. These skills ensure efficient service delivery, data-driven decision-making, and effective stakeholder collaboration in fast-paced operational environments.

What are some common challenges faced by Service Operations Analysts, and how can they effectively address them?

Service Operations Analysts often face challenges such as managing competing priorities, handling large volumes of data, and ensuring seamless communication between departments. Successfully addressing these challenges requires strong organizational skills, proficiency in data analysis tools, and the ability to work collaboratively with cross-functional teams. Proactively seeking feedback, staying current with industry best practices, and leveraging technology to automate routine tasks can help Service Operations Analysts maintain efficiency and deliver high-quality service.
What are popular job titles related to Service Operations Analyst jobs in Raleigh, NC? For Service Operations Analyst jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Service Operations Analyst jobs in Raleigh, NC look for? The top searched job categories for Service Operations Analyst jobs in Raleigh, NC are:
Service Operations Analyst jobs near you
Associate Manager, Commercial Operations & Analytics

Associate Manager, Commercial Operations & Analytics

Beghou Consulting

Durham, NC • On-site

Full-time

Posted 11 days ago

Job description

Beghou brings over three decades of experience helping life sciences companies optimize their commercialization through strategic insight, advanced analytics, and technology. From developing go-to-market strategies and building foundational data analytics infrastructures to leveraging artificial intelligence to improve customer insights and engagement, Beghou helps life sciences companies maximize performance across their portfolios. Beghou also deploys proprietary and third-party technology solutions to help companies forecast performance, design territories, manage customer data, organize, and report on medical and commercial data, and more. Headquartered in Evanston, Illinois, we have 10 global offices.

Our mission is to bring together analytical minds and innovative technology to help life sciences companies navigate the complexity of health care and improve patient outcomes.

WILL RELOCATE
 
In this role you will oversee and develop client proposals, ensuring methodological soundness while consistently delivering exceptional services within timelines and budgets. You will leverage your coding skills to enhance reporting and data processes, drive client engagement, and identify growth opportunities for the firm. This role requires effective leadership of diverse teams and mentorship of junior members, contributing to their professional development and the overall growth of our practice areas.
We'll Trust you to:
  • Lead Impactful projects- Oversee the development of proposals and ensure that projects meet and exceed quality standards while delivering on time and within budget.
  • Develop Data-Driven Solutions: Build and enhance complex reports, online tools, and data processes; perform advanced analyses and communicate insights effectively to clients.
  • Leverage Coding skills: Utilize SAS, Python, VBA to facilitate data processing and reporting, ensuring accuracy and efficiency.
  • Drive Client Success: Grow external client engagements, own key aspects of client relationships, and ensure satisfaction.
  • Monitor project progress, manage risks, and keep stakeholders informed of outcomes; manage financial aspects of projects, including drafting SOWs and managing invoices.
  • Identify Growth Opportunities: Identify areas for firm growth, creating action plans that include new offerings and improvements to best practices.
  • Lead and Mentor Teams: Motivate & guide diverse teams while fostering an innovative, inclusive, collaborative work environment, Support team's professional development
  • Support Organizational Development: Contribute to management initiatives, including employee engagement, recruitment, training, and ongoing education; contribute to internal initiatives as needed.
 
What You Bring:
  • Education & Experience: Bachelor's or advanced degree with at least 6 years of professional experience in data and analytics within the life sciences or pharmaceutical industry.
  • Strong understanding of Pharmaceutical commercial functions, including Data Management, Sales Operations, Commercial Analytics, and BI/Reporting.
  • Technical Expertise: Strong coding skills (SAS, Python, VBA) and experience with data visualization tools (Tableau, Power BI) are strongly preferred. Proficiency in Microsoft Office (PowerPoint, Word) with advanced Excel skills
  • Analytical Skills: Advanced analytical and quantitative aptitude, with exceptional problem-solving skills.
  • Project & People Management: Proven project management and people management skills, with experience as a team leader or manager.
  • Industry Knowledge: Knowledge of current trends and best practices in analytics within the life sciences industry.
 
 
We are currently unable to consider candidates who require, or will require in the future, sponsorship for work authorization . Applicants must be authorized to work in the US on a permanent and ongoing basis without the need for current or future employer-sponsored work authorization.

At Beghou, you'll join a highly collaborative, values-driven team where technical excellence, analytical rigor, and personal growth converge. Whether you're passionate about AI innovation, building commercialization strategies, or shaping the next generation of data-first solutions in life sciences, this is a place to make an impact!

Compensation and Benefits:
Beghou Consulting offers a competitive compensation package and a full complement of benefits, including the following:

Health & Wellness
We provide comprehensive medical, dental, and vision insurance, as well as life & AD&D coverage, disability insurance, and a Lifestyle Wellness Account to help you feel your best.

Work-Life Balance
Our generous PTO, company holidays, and paid parental & bonding leave help you recharge and be present where it matters most. With a flexible hybrid work policy, you’ll enjoy the balance of in-person collaboration and remote flexibility.

Financial Wellness
We invest in your future with a 401(k) and employer match, tax-free commuter, health, and childcare accounts, and performance bonuses. You’ll also receive a monthly phone stipend and access to an employee discount program.

Growth & Giving Back
Through mentorship, training, and tuition reimbursement, we help you grow your career while supporting causes you care about with a charitable donation match.

Culture & Values
Collaboration, innovation, and inclusion define us. Here, you’ll join a community that values your ideas and celebrates your impact. 

Equal Opportunity Employer
We are committed to fostering an inclusive company culture that respects and promotes diverse backgrounds and points of view. We seek candidates who will add to our culture and support the company’s vision of a diverse, equitable, inclusive, and collaborative workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. We are proud to be an equal-opportunity employer. If you are excited about this role but do not meet 100% of the qualifications listed, we still encourage you to apply. You may be just the right candidate for this or other roles.

Must be legally authorized to work in the United States.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.