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Service Operations Analyst Jobs in Raleigh, NC (NOW HIRING)

Canon Medical Systems

Field Service Eng

Raleigh, NC · On-site

$74K - $119K/yr

Provide a high level of support for customers and field service operations by exhibiting a high ... Develop a higher level of troubleshooting and analytical skills. * Personal contacts involve ...

Mills Auto Group

Automotive Service Manager

Raleigh, NC · On-site

$110K - $150K/yr

... operations, and profitability. This is a full-time position in the auto industry based in the ... analyzing and controlling expenses - Develop and implement strategies to increase service ...

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Service Operations Analyst information

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How much do service operations analyst jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for service operations analyst in Raleigh, NC is $32.81, according to ZipRecruiter salary data. Most workers in this role earn between $23.37 and $39.23 per hour, depending on experience, location, and employer.

What does a service operations analyst do?

A service operations analyst monitors and improves the efficiency of service delivery processes within an organization. They analyze data, identify issues, and implement solutions to enhance customer satisfaction and operational performance, often using tools like service management software and data analysis platforms.

What are the key skills and qualifications needed to thrive as a Service Operations Analyst, and why are they important?

To thrive as a Service Operations Analyst, you need strong analytical abilities, problem-solving skills, and a background in business, IT, or a related field. Familiarity with IT service management tools (like ServiceNow), reporting software, and relevant certifications such as ITIL are typically required. Excellent communication, attention to detail, and the ability to manage multiple priorities help analysts stand out. These skills ensure efficient service delivery, data-driven decision-making, and effective stakeholder collaboration in fast-paced operational environments.

Is SOC 1 entry level?

A Service Operations Analyst role related to SOC 1 compliance typically requires some experience with IT controls, audits, or security frameworks, and is not usually considered entry level. Entry-level positions may focus on supporting roles or basic compliance tasks, but more advanced roles often require certifications like SOC 1 or related experience. Skills in auditing, risk assessment, and familiarity with industry standards are beneficial for this position.

What are some common challenges faced by Service Operations Analysts, and how can they effectively address them?

Service Operations Analysts often face challenges such as managing competing priorities, handling large volumes of data, and ensuring seamless communication between departments. Successfully addressing these challenges requires strong organizational skills, proficiency in data analysis tools, and the ability to work collaboratively with cross-functional teams. Proactively seeking feedback, staying current with industry best practices, and leveraging technology to automate routine tasks can help Service Operations Analysts maintain efficiency and deliver high-quality service.

Is SOC analyst a high paying job?

A Service Operations Analyst role can offer competitive salaries, especially with experience, certifications, and technical skills such as network monitoring and incident response. Salaries vary by industry and location but are generally considered to be above average compared to many entry-level positions.

What job makes $10,000 a month without a degree?

A Service Operations Analyst typically does not earn $10,000 a month without a degree; such high salaries are more common in roles like sales, real estate, or entrepreneurship that rely on experience, skills, and performance rather than formal education. Some specialized fields like tech sales or certain freelance consulting can reach this level through commissions and client contracts. However, most high-paying jobs require relevant experience, certifications, or skills rather than just a degree.
What are popular job titles related to Service Operations Analyst jobs in Raleigh, NC? For Service Operations Analyst jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Service Operations Analyst jobs in Raleigh, NC look for? The top searched job categories for Service Operations Analyst jobs in Raleigh, NC are:
Service Operations Analyst jobs near you

Field Service Eng

Canon Medical Systems

Raleigh, NC • On-site

$74K - $119K/yr

Full-time

Posted 2 days ago

Job description

Field Service Eng - req1626
OVERVIEW
Install, maintain, and service equipment within multiple product lines. Provide a high level of support for customers and field service operations by exhibiting a high degree of professionalism. May be required to rotate through the Remote Service Center and providing modality-specific technical support to CMSU external customers as well as internal customers (Applications) if qualified and approved. Utilizes product expertise to diagnose/resolve customer issues on first contact to minimize system downtime and maximize FSE dispatch avoidance. Credentialing requirements, including Covid vaccinations, are a condition of employment for this position. CMSU is an Equal Opportunity Employer and reasonable accommodations will be considered.
RESPONSIBILITIES
Please notethat while the posted position is a Field Service Engineer, the actual positionlevel will be dependent upon the qualifications of the candidate selected.
An offer may bemade for FSE Sr. OR FSE Associate level based on experience. Please apply to beconsidered.
This is aremote, field-based position.
The selected candidatewill be required to live in or near Raleigh, North Carolina - NC west of Charlotte, the position will also support Northwestern SC and Western VA.
  • Install medical imaging equipment effectively and efficiently.
  • Completion of installation quality checklist.
  • Perform PM inspections per equipment specifications and standards.
  • Prepare work orders, parts orders, part returns, mileage logs, expense forms, time sheets and other administrative paperwork.
  • Maintain all assigned assets per company P&P.
  • Improve personal productivity by enhancing product knowledge through formal and on the job training.
  • Service and periodic maintenance of diagnostic imaging equipment on multiple products in one modality.
  • Answer technical and applications questions.
  • Capable of installing multiple products in one modality.
  • Maintain excellent customer relations.
  • Maintain accurate and complete documentation.
  • Perform and document FDA testing on assigned products.
  • Keep current with latest technical developments in multiple product lines.
  • Support field service operations with technical knowledge on multiple product lines.
  • Install and maintain equipment in multiple product lines.
  • Demonstrate expertise in multiple products in 1 modality.
  • Develop a higher level of troubleshooting and analytical skills.
  • Personal contacts involve frequent contact with management presenting information or recommendations. Outside requests for non-routine information requiring tact/judgment are handled.
  • Plans own workload.
  • Occasionally supervised; activities are governed by general organizational rules and procedures; much autonomy within established time frames.
  • Work on diversified tasks that involve a range of complex but standardized procedures. Semi-routine duties may involve solving frequent problems within standards or procedures.
  • Position duties involve making frequent decisions and frequent recommendations.
  • Develop service-selling skills.
  • Works directly with eligible external customers in remotely troubleshooting, and when possible, resolving product problems via phone.
  • Collaborates with the Clinical Support Team at the CMSU Solutions Center to analyze and identify solutions to customer issues using product knowledge and remote tools.
  • Escalates technical issues and inquiries, as needed.
  • Provides remote technical support and recommendations on products within a specific imaging modality to internal customers using product knowledge and field experience.
  • Monitors and analyzes service alerts from customer scanners and resolves or escalates as appropriate
  • Contributes to and generates knowledge articles per P&P.

QUALIFICATIONS
  • Proven ability in developing and maintaining effective internal and external working relationships.
  • Must maintain active motor vehicle/driver's license from the state where the employee resides.
  • 2 Year / associate's degree in Electronics technology or equivalent work experience in lieu of degree
  • 3 years Advanced electronics experience.
  • 5 years Field service experience.
  • Must live in or near North Carolina area, Raleigh area preferred (NC west of Charlotte, the position will also support Northwestern SC and Western VA)
  • Pay Information: Min $74,000 to Max $119,000 annual equivalency (FSE) DOE.

#LI-RS1
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About us!
Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits package, we support a diverse workplace and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or on the basis of disability. We invite you to join and become part of our Canon family.

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