ZipRecruiter

Log In

1

Service Manager Jobs in Wayne, NJ (NOW HIRING)

Milea Auto Group

AUTOMOTIVE SERVICE MANAGER

New York, NY · On-site

$100K - $150K/yr

Milea Auto Group is currently seeking a Service Manager to join our team in the Bronx, NY. Responsibilities: - Oversee the daily operations of the service department - Manage a team of service ...

Milea Auto Group

AUTOMOTIVE SERVICE MANAGER

Bronx, NY · On-site

$100K - $150K/yr

Milea Auto Group is currently seeking a Service Manager to join our team in the Bronx, NY. Responsibilities: - Oversee the daily operations of the service department - Manage a team of service ...

Hobby Lobby

Customer Service Manager

Paramus, NJ · On-site

$20.15 - $21.15/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday through Saturday, 9:00AM to 8:00PM and we are closed on SUNDAY. Responsibilities: * Perform duties as ...

Din Tai Fung

Service Manager II

New York, NY · On-site

$99K - $124K/yr

BENEFITS FOR SERVICE MANAGER II: * Competitive Pay & Benefits * Employer Contribution for individuals and eligible dependents' medical insurance * Dental, Vision, and Life Insurance * Health Savings ...

Din Tai Fung North America

Service Manager I

Manhattan, NY · On-site

$82K - $119K/yr

BENEFITS FOR SERVICE MANAGER I: * Competitive Pay & Benefits * Employer Contribution for individuals and eligible dependents' medical insurance * Dental, Vision, and Life Insurance * Health Savings ...

Din Tai Fung North America

Service Manager II

Manhattan, NY · On-site

$99K - $124K/yr

BENEFITS FOR SERVICE MANAGER II: * Competitive Pay & Benefits * Employer Contribution for individuals and eligible dependents' medical insurance * Dental, Vision, and Life Insurance * Health Savings ...

Din Tai Fung North America

Service Manager I

Brooklyn, NY · On-site

$82K - $119K/yr

BENEFITS FOR SERVICE MANAGER I: * Competitive Pay & Benefits * Employer Contribution for individuals and eligible dependents' medical insurance * Dental, Vision, and Life Insurance * Health Savings ...

Din Tai Fung

Service Manager I

Brooklyn, NY · On-site

$82K - $119K/yr

BENEFITS FOR SERVICE MANAGER I: * Competitive Pay & Benefits * Employer Contribution for individuals and eligible dependents' medical insurance * Dental, Vision, and Life Insurance * Health Savings ...

Din Tai Fung

Service Manager I

New York, NY · On-site

$82K - $119K/yr

BENEFITS FOR SERVICE MANAGER I: * Competitive Pay & Benefits * Employer Contribution for individuals and eligible dependents' medical insurance * Dental, Vision, and Life Insurance * Health Savings ...

FreezPak Logistics

Customer Service Manager

Elizabeth, NJ · On-site

$65 - $75/hr

Customer Service Manager Management Elizabeth, NJ, US 6 days ago Requisition ID: 1628 Salary Range: $65,000.00 To $75,000.00 Annually Join the Pak as a Customer Service Manager Location: Elizabeth, N ...

Bergen Logistics

Client Service Manager

North Bergen, NJ · On-site

$24 - $26/hr

The Client Service Manager is the main liaison between the clients and the Bergen Logistics warehouse teams, office, and technical staff. They provide responsive, friendly, and helpful customer ...

UG2

Assistant Service Manager

Cliffside Park, NJ · On-site

The Service Manager must ensure the highest level of professionalism, while meeting the clients' needs, and a commitment to achieving the goal of 100% uptime throughout the teams. Responsible for ...

previous page

Showing results 41-60

All JobsService JobsService Manager JobsService Manager Jobs in Wayne, NJ

Service Manager information

See Wayne, NJ salary details

$32.7K

$69.4K

$117.5K

How much do service manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for service manager in Wayne, NJ is $69,395.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,600.00 and $79,800.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Wayne, NJ?

The most popular types of Service jobs in Wayne, NJ are:

What are popular job titles related to Service Manager jobs in Wayne, NJ?

For Service Manager jobs in Wayne, NJ, the most frequently searched job titles are:

What job categories do people searching Service Manager jobs in Wayne, NJ look for?

The top searched job categories for Service Manager jobs in Wayne, NJ are:

What cities near Wayne, NJ are hiring for Service Manager jobs?

Cities near Wayne, NJ with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Wayne, NJ as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $69,395 per year, or $33.4 per hour.

Resident Service Manager

Harbor Group Management

Elmsford, NY • On-site

$30 - $33/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Key responsibilities

  • Serve as the primary point of contact for resident concerns and resolve complaints in a timely, courteous, and effective manner.

  • Monitor and follow up on service requests, conduct 24-hour call-backs, and ensure resident satisfaction.

  • Develop, plan, and execute resident events, programs, and community-building initiatives to foster engagement and satisfaction.

Job description

Harbor Group Management Company is a multi-billion dollar real estate investment and property management firm. As we continue to grow, we are looking for passionate, goal oriented, creative individuals with an entrepreneurial spirit and great communication skills. Harbor Group is dedicated to outstanding customer service and providing exquisite living experience for our residents.
Resident Services Manager
Job Title: Resident Services Manager
Division: Multifamily
Status: Non-Exempt
JOB SUMMARY: The Resident Services Manager plays a critical leadership role in creating a welcoming, connected, and service-driven environment for residents. This position is responsible for managing resident satisfaction and retention strategies, resolving service issues, coordinating resident communications and events, and supporting the operational goals of the community. As a key liaison between residents and the property team, the Resident Services Manager helps foster a sense of community, improves quality of service, and ensures a high standard of living for all residents.
ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by Harbor Group Management Company.
  • Serve as the primary point of contact for resident concerns and escalate complex issues as needed; respond to and resolve resident complaints in a timely, courteous, and effective manner.
  • Monitor and follow up on service requests and move-in satisfaction; conduct 24-hour call-backs to ensure resolution and resident satisfaction.
  • Collaborate with the leasing and management teams to support resident renewal efforts, identify retention opportunities, and deliver exceptional resident support throughout the lease lifecycle.
  • Advise the Property Manager on emergency issues, critical feedback, or trends that could impact resident relationships or property performance.
  • Develop, plan, and execute resident events, programs, and community-building initiatives that foster engagement and satisfaction.
  • Coordinate and produce resident communications, including newsletters, surveys, welcome materials, lease violation notices, and digital content for resident portals or community apps.
  • Promote rentable amenities and services within the community to increase usage and generate additional revenue.
  • Maintain and distribute resident welcome gifts, birthday acknowledgments, and move-in resources such as keys/fobs/access credentials.
  • Conduct regular property walks to inspect overall curb appeal, cleanliness, and readiness of amenities, model units, tour paths, and the leasing office.
  • Support coordination of vendors and resident communications during maintenance events or emergency repairs.
  • Monitor and respond to messages from the front desk phone, email, and answering service throughout the day.
  • Review nightly reports from Courtesy Patrol and Valet services and follow up on incident reports or lease violations as needed.
  • Assist in service quality improvement by using feedback systems such as Anyone Home (CRM), Reputation.com, or similar platforms to track resident sentiment and identify areas for enhancement.
  • Lead and mentor front desk, concierge, or resident services team members where applicable.
  • Participate in team meetings and cross-functional collaboration to support community performance metrics.
  • Contribute to marketing and branding efforts by enhancing the community's public image through social events and resident satisfaction.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • High School Diploma or equivalent.
  • Minimum of 1 year of experience in the property management industry.
  • Previous supervisory or team leadership experience is strongly preferred.
  • Strong background in customer service, conflict resolution, and community relations.
  • Proficient with Microsoft Office and Property Management software experience is a must.
  • Experience with event planning, marketing, or public relations is a plus.
  • Excellent organizational and communication skills with the ability to manage multiple tasks and deadlines in a fast-paced environment.
  • Flexibility to work weekends if required by the property.
  • Valid driver's license required (for operating golf carts if applicable).

#LI-ED2
WHAT WE OFFER:
  • Competitive Salaries & Bonuses
  • Medical, Dental & Vision Plans
  • 401(k) Plan with Employer Matching Contributions
  • Paid Time Off (PTO) & 10+ Paid Holidays
  • Paid Parental Leave
  • Paid Birthday Off (Multifamily)
  • Flexible Spending Accounts
  • Company-Paid Long-Term Disability
  • Company-Paid Life Insurance
  • Short-Term Disability
  • Health Savings Account with Employer Contributions
  • Pre-Tax Commuter Benefit (Corporate)
  • Wellness Perks
  • FinFit Financial Wellness Program
  • Legal Resources
  • Employee Apartment Discount
  • Employee Referral Program
  • Employee Assistance Program
  • Tuition Reimbursement
  • Insta Pay Eligible
  • Volunteer & Community Service Opportunities
  • Employee Recognition & Awards

Benefit eligibility will be determined at the time of hire. Eligibility for certain benefits may vary based on position, location, hours worked, and other qualifying criteria.
Veteran Friendly
This pre-employment application will be given every consideration, but its receipt does not imply that the applicant will be employed. Each question should be answered in a complete and accurate manner as no action can be taken on this application until all questions have been answered.
Harbor Group Management is proudly an Equal Opportunity Employer EOE/M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Apply