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Service Manager Jobs in Wayne, NJ (NOW HIRING)

allegiance

Service Manager

New York, NY · On-site

Day to day management of a service department that maintains and repairs a fleet of commercial medium and heavy-duty diesel trucks, including Pierce Fire Trucks. * Focus on maximizing uptime of every ...

Texas Roadhouse

Service Manager

Teterboro, NJ · On-site

$60K - $75K/yr

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Haddad Plumbing & Heating

Service Manager

Newark, NJ · On-site

Summary The Service Manager is responsible for managing the day-to-day sales, budget, operations and customer service experience for the company's technician team. Essential Functions * Achieve ...

allegiance

Service Manager

Newark, NJ · On-site

Day to day management of a service department that maintains and repairs a fleet of commercial medium and heavy-duty diesel trucks, including Pierce Fire Trucks. * Focus on maximizing uptime of every ...

Bridgestone America, Inc.

Service Manager

Bloomfield, NJ · On-site

$60 - $85/hr

Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company ...

Bridgestone

Service Manager

Brookdale, NJ · On-site

$22.66 - $33.99/hr

Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company ...

Texas Roadhouse

Service Manager

Teterboro, NJ · On-site

$60K - $75K/yr

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Fish Cheeks - Noho

Service Manager

New York, NY · On-site

$80K - $90K/yr

The Service Manager plays a vital role in delivering exceptional guest experiences by ensuring consistency and excellence across every aspect of service. The ideal candidate thrives in high-volume ...

Da Toscano

Service Manager

New York, NY

$55K - $70K/yr

SERVICE MANAGER (AM SERVICES) * Support daily FOH operations and lead service shifts, specifically Breakfast/Lunch services. * Monitor service flow, pacing, and guest satisfaction. * Assist with ...

United Rentals, Inc.

Service Manager

Elmwood Park, NJ · On-site

$80K - $120K/yr

As a Service Manager with our Fluid Solutions Division , you'll be the leader of a major maintenance enterprise. You'll have the opportunity to hire and motivate an amazing team of Service ...

Burlington

Service Manager

New York, NY · On-site

$27.60 - $42.55/hr

Position Overview As a Service Manager, you'll be responsible for overseeing critical day-to-day operations, specifically focusing on Point of Service/Front End services. A Day in the Life You will ...

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All JobsService JobsService Manager JobsService Manager Jobs in Wayne, NJ

Service Manager information

See Wayne, NJ salary details

$32.7K

$69.4K

$117.5K

How much do service manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for service manager in Wayne, NJ is $69,395.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,600.00 and $79,800.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Wayne, NJ?

The most popular types of Service jobs in Wayne, NJ are:

What are popular job titles related to Service Manager jobs in Wayne, NJ?

For Service Manager jobs in Wayne, NJ, the most frequently searched job titles are:

What job categories do people searching Service Manager jobs in Wayne, NJ look for?

The top searched job categories for Service Manager jobs in Wayne, NJ are:

What cities near Wayne, NJ are hiring for Service Manager jobs?

Cities near Wayne, NJ with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Wayne, NJ as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $69,395 per year, or $33.4 per hour.

Service Manager

Shotmeyer Bros Fuel Co LLC

Hawthorne, NJ

$50K - $130K/yr

Full-time

Retirement, PTO

Re-posted 23 days ago

Job description

As an HVAC Service Manager, you will be responsible for overseeing and coordinating our service department to ensure the efficient and effective delivery of HVAC services. You will play a pivotal role in managing service technicians, assisting the dispatcher with scheduling, coordinating installations, and maintaining high standards of customer service.

Key Responsibilities:

  • Manage a team of HVAC service technicians, providing leadership, guidance, and support to ensure optimal performance and productivity.
  • Assist the dispatcher with scheduling service technicians to customer locations for repair, maintenance, and installation jobs in a timely and efficient manner.
  • Monitor and prioritize service requests, ensuring that customer needs are met promptly and effectively.
  • Locate and order parts as needed for field staff.
  • Research and locate service manuals or troubleshooting instruction for a variety of equipment as needed. You will communicate with the field technicians directly and assist them as needed from the office.
  • Conduct regular performance evaluations of service technicians, providing feedback and coaching to enhance skill levels and job performance.
  • Oversee the implementation of safety protocols and ensure compliance with industry regulations and company policies.
  • Handle customer inquiries, complaints, and escalations, resolving issues promptly and professionally to ensure customer satisfaction.
  • Check technician notes for accuracy at the end of the day and directly communicate with field staff to ensure jobs are properly completed.
  • Develop and implement process improvements to enhance the efficiency and effectiveness of service operations.

Qualifications:

  • Proven experience in HVAC service management, with a minimum of 3 years of experience in a similar role.
  • Strong technical knowledge of HVAC systems, including troubleshooting, repair, and installation procedures.
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team.
  • Proficiency in computer software applications, including Microsoft Office and HVAC service management software.
  • Solid understanding of safety regulations and protocols related to HVAC service operations.
  • Exceptional customer service skills, with a commitment to delivering a positive customer experience.
  • Valid driver's license and clean driving record.

HVAC certification or relevant trade qualifications preferred.

Job Type: Full-time

Pay: $50,000.00 - $130,000.00 per year

Benefits:

  • 401(k) 4% Match
  • Company truck
  • Paid time off
  • Tools provided

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Overtime
  • Weekends as needed
  • Year round work

Supplemental pay types:

  • Overtime pay

Work Location: In person