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Service Manager Jobs in Ware, MA (NOW HIRING)

NETC Fleet Services

Road Service Manager

Chicopee, MA · On-site

Road Service Manager -- Diesel / Working Leader -- NETC Fleet Services (MA-based) This is a leadership seat that still pays like a top producer. Base pay is $35-$45/hr on a standard 50-hour week, and ...

Brown & Brown

Automotive Service Manager

Auburn, MA · On-site

$180K - $225K/yr

We are seeking a Service Manager for our client near Auburn, MA. Sales are on the rise and our client needs a proven leader to drive growth. You will be joining a dealership with an energetic service ...

APR and R LLC

Road Service Manager

Chicopee, MA · On-site

$130K - $150K/yr

Road Service Manager - Diesel / Working Leader - NETC Fleet Services (MA-based) This is a leadership seat that still pays like a top producer. Base pay is $35-$45/hr on a standard 50-hour week, and ...

Midas

Service Manager - Automotive

Gardner, MA · On-site

$55K/yr

Responsibilities As a Midas automotive assistant service manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including: * Deliver ...

TransCore

Customer Service Manager

Auburn, MA · On-site

$90K/yr

Under the direction of the CSC Program Manager, the Customer Service Manager is primarily responsible for the overall operations and performance of the Customer Care Department, the Walk-in Centers ...

TransCore

Customer Service Manager

Auburn, MA

$90K/yr

Under the direction of the CSC Program Manager, the Customer Service Manager is primarily responsible for the overall operations and performance of the Customer Care Department, the Walk-in Centers ...

Burlington

Operations Service Manager

Thorndike, MA

$24.20 - $34.10/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Burlington

Operations Service Manager

Amherst, MA

$20.90 - $29.45/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Burlington

Operations Service Manager

Lake Pleasant, MA · On-site

$21.05 - $28.05/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Burlington

Operations/Service Manager

Barre, MA

$29.55 - $39.40/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

New

Burlington

Operations/Service Manager

Springfield, MA · On-site

$19.15 - $25.50/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

honeygrow

Service Manager - Shrewsbury

Shrewsbury, MA · On-site

Service Manager - Shrewsbury ABOUT HONEYGROW honeygrow is a thriving Philadelphia-based fast-casual restaurant with a growing number of locations in the mid-Atlantic and northeast regions. Founded on ...

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Showing results 21-40

All JobsService JobsService Manager JobsService Manager Jobs in Ware, MA

Service Manager information

See Ware, MA salary details

$34K

$72.1K

$122K

How much do service manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for service manager in Ware, MA is $72,053.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,500.00 and $82,900.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Ware, MA?

The most popular types of Service jobs in Ware, MA are:

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For Service Manager jobs in Ware, MA, the most frequently searched job titles are:

What job categories do people searching Service Manager jobs in Ware, MA look for?

The top searched job categories for Service Manager jobs in Ware, MA are:

What cities near Ware, MA are hiring for Service Manager jobs?

Cities near Ware, MA with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Ware, MA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $72,053 per year, or $34.6 per hour.

Road Service Manager

NETC Fleet Services

Chicopee, MA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Road Service Manager — Diesel / Working Leader — NETC Fleet Services (MA-based)

This is a leadership seat that still pays like a top producer. Base pay is $35–$45/hr on a standard 50-hour week, and commissions added on top of that. A road service manager who works hard and leads well clears $130,000–$150,000+ a year. You lead the crew, you still turn wrenches, and your paycheck reflects both.

NETC Fleet Services is hiring a Road Service Manager to lead our diesel road service team in MA (Chicopee or Sturbridge-based) — the techs who get stranded trucks, trailers, motor coaches, and heavy equipment back on the road across New England. We're one of the region's fastest-growing names in towing, recovery, and commercial truck service, and road service is one of our highest-growth verticals. This is a chance to lead it, build it, and grow with it.

This is a player-coach role. You'll lead a team of road service technicians and run calls yourself. If you want a desk and a clipboard, this isn't it. If you're a top diesel tech who's ready to set the standard, develop a crew, and earn like a leader, keep reading.

What you'll lead:

  • Be the first point of contact for your road service techs — daily operations, questions, and issues
  • Lead by example. Your own diagnostics, repairs, documentation, and professionalism set the bar for the team
  • Mentor and train your techs — bring new hires up to speed and push your veterans to get better
  • Provision and manage equipment — make sure your team has the trucks, tools, and parts they need to produce
  • Ensure your techs complete DVIRs, follow procedures, and meet company and DOT standards
  • Give your people direct feedback, and escalate persistent performance issues to management
  • Communicate proactively with dispatch, parts, and leadership — flag staffing, scheduling, and equipment problems early, with a recommended fix

What you'll still do (because you lead from the truck):

  • Perform emergency roadside repairs, service, and diagnostics on diesel vehicles and equipment
  • Brake work, electrical, tire R&I, engine and powertrain repairs, AC and emission systems
  • Advanced troubleshooting and diagnostics
  • Process customer payments and resolve issues swiftly, calmly, and professionally
  • Keep documentation, receipts, and invoices tight and submitted on time
  • Keep your truck clean, presentable, and road-ready

What we're looking for:

  • Proven diesel/heavy-duty repair skill — you can run any call you'd assign to your team
  • Leadership experience or clear leadership readiness — you've trained, mentored, or run a crew
  • High school diploma or GED, plus diesel engine repair training/certification
  • Advanced knowledge of gas and diesel engines, electrical systems, and diagnostics; proficiency with diesel diagnostic software
  • A valid driver's license and current DOT Medical Card
  • Sharp problem-solving, strong communication, and the work ethic to lead from the front

What we offer:

  • Base pay $35–$45/hr on a standard 50-hour week
  • Commission after hours and on weekends — realistic total earnings of $130,000–$150,000/yr
  • Medical, dental, and vision plans
  • Life and disability coverage
  • AFLAC plans
  • 401(k)
  • Paid time off and holidays
  • A growing company where leaders move up

If you've got the diesel skills, the leadership in you, and you want to earn what a top producer earns, we want to talk to you. Apply today and lead the best road service team in New England.

Job Type: Full-time · Work Location: In person

NETC Fleet Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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