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Service Manager Jobs in Ware, MA (NOW HIRING)

honeygrow

Service Manager - Shrewsbury

Shrewsbury, MA · On-site

Service Manager - Shrewsbury ABOUT HONEYGROW honeygrow is a thriving Philadelphia-based fast-casual restaurant with a growing number of locations in the mid-Atlantic and northeast regions. Founded on ...

VIP, Inc.

Service Manager - Worcester, MA

Worcester, MA · On-site

Service Manager GENERAL SUMMARY The Service Manager: * Must be an inspirational leader who lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by setting expectations such that VIP team members ...

Vipauto

Service Manager - Worcester, MA

Worcester, MA · On-site

Service Manager GENERAL SUMMARY: * Must be an inspirational leader who lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by setting expectations such that VIP team members deliver an ...

Lowe's

Merchandising Service Manager

Worcester, MA · On-site

$25.20 - $28.25/hr

Key Responsibilities Team Leadership Schedules Merchandising Service team and manages resources for the team to drive efficient project execution in fulfillment of the overall Merchandising Service ...

Lowe's

Merchandising Service Manager

Worcester, MA · On-site

$25.20 - $28.25/hr

Key Responsibilities Team Leadership Schedules Merchandising Service team and manages resources for the team to drive efficient project execution in fulfillment of the overall Merchandising Service ...

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Service Manager information

See Ware, MA salary details

$34K

$72.1K

$122K

How much do service manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for service manager in Ware, MA is $72,053.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,500.00 and $82,900.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Ware, MA?

The most popular types of Service jobs in Ware, MA are:

What are popular job titles related to Service Manager jobs in Ware, MA?

For Service Manager jobs in Ware, MA, the most frequently searched job titles are:

What job categories do people searching Service Manager jobs in Ware, MA look for?

The top searched job categories for Service Manager jobs in Ware, MA are:

What cities near Ware, MA are hiring for Service Manager jobs?

Cities near Ware, MA with the most Service Manager job openings:

Infographic showing various Service Manager job openings in Ware, MA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $72,053 per year, or $34.6 per hour.

Service Manager - Shrewsbury

Shrewsbury, MA • On-site

honeygrow
Restaurants • 1 - 5K employees
Learn more about honeygrowexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago

Honeygrow rating

6.6

Company rating: 6.6 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Service Manager - Shrewsbury
ABOUT HONEYGROW
honeygrow is a thriving Philadelphia-based fast-casual restaurant with a growing number of locations in the mid-Atlantic and northeast regions. Founded on the principles of bringing people together over quality, wholesome, and simple foods, honeygrow remains committed to its roots. Yet it's our key ingredient - our team - that truly propels and differentiates us in becoming a sustaining, great brand. We believe that our team members are the heart and soul of honeygrow, driving our success and embodying our core values of grit, pride, compassion, and focus. At honeygrow, creating and building a distinctive brand is in our DNA. As a company on the cusp of substantial growth, we are looking for like-minded individuals who share our passion and values to join us in shaping the future of honeygrow. We invite you to be a part of our story and contribute to our journey as we continue to redefine the fast-casual dining experience.
honeygrow's success depends on our people. Our restaurants can only prosper and provide opportunities for employment and growth when we continually improve ourselves, and the work we do. We believe that a commitment to uncompromising values and integrity should always support our decisions and actions as we pursue our goals. The following Core Values will guide our team as we move forward:
  • Work hard at work worth doing
  • Your work directly betters people's lives and happiness
  • Enlighten each other to enlighten our guests
  • Always be learning, always be improving
  • Be mindful of your surroundings
  • Exceed expectations

BENEFITS:
  • Paid Time Off: Enjoy earned paid time off and one week of sick time granted annually.
  • Holiday Closures: Closed on Thanksgiving, Christmas, New Year's Day, Memorial Day, Fourth of July, and Labor Day.
  • Financial Wellness: 401(k) with company match and free financial wellness counseling
  • Insurance: Medical, Dental, Vision, FSA, Commuter Benefits, and Pet Insurance for qualifying employees.
  • Rewards: Achieve your work goals and get gift cards to popular retailers.
  • Wellness, Perks, & Discounts: Health resources and exclusive savings on entertainment, shopping, and hotels.
  • Meal Benefits: Free shift meals and discounts on meals and drinks on your days off.
  • Competitive Pay: Earn competitive wages, with instant access to your earnings via DailyPay.
  • Performance Reviews: Annual performance reviews with merit increases for qualifying employees.
  • Referral Bonus: Earn up to $500 for referring a friend.
  • Anniversary Gifts: Celebrate your work anniversaries with special gifts.
  • Career Growth: Opportunities for advancement and training in culinary and hospitality.

ROLES + RESPONSIBILITIES:
  • Lead honeygrow restaurant operations through understanding and enforcing all policies, procedures, standards, training programs, and cultural points.
  • Strive to be a honeygrow top performer, someone who has the desire and ability to perform excellent work, and whose constant effort elevates them, their team and honeygrow.
  • Support the General Manager in teaching the team how to be top performers empowered to achieve hg Standards.
  • Demonstrate integrity, honesty, knowledge, and the ability to exceed expectations of guests and team members alike while promoting the culture, values, and mission of honeygrow.
  • Fully comprehend and be able to perform every station in the restaurant and be trained on all functions through the Service Manager level.
  • Oversee cash management, nightly report packaging, and all other administrative work relative to daily operations.
  • Actively train, coach, and develop all employees with patience and diligence.
  • Ensure that we deliver a fantastic guest experience executing our hg Engine efficiently with every guest on every shift. Our hg Engine is comprised of speed, accuracy, cleanliness, superior product, and hospitality.
  • Ensure that we follow all the food safety guidelines and procedures.
  • Effectively supervise scheduled shifts.
  • Uphold the restaurant to hg facilities standards and lead the restaurant's preventative maintenance plan.
  • Complete facilities and food safety processes, including but not limited to completion of opening/closing checklists, line checks, and daily/weekly cleaning checklists.

REQUIREMENTS:
  • Must be at least 18 years of age.
  • Must be able to meet the scheduling needs of the restaurant.
  • Strong food prep experience.
  • ServSafe Certification preferred.
  • Previous training experience preferred.
  • Minimum one year of restaurant experience.

PHYSICAL REQUIREMENTS:
  • Must be able to stand and walk for extended periods.
  • Must be able to lift and carry up to 50 pounds.
  • Must possess close vision, distance vision, and peripheral vision.
  • Must be able to frequently bend, stoop, and reach.
  • Must have dexterity to handle kitchen equipment.
  • Must be comfortable working near open flames.
  • Must be able to work in a fast-paced environment with hot and cold areas.
  • Must be able to work in tight spaces.
  • Must be able to work and communicate effectively in an environment with high noise-levels.

honeygrow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or covered veteran status., or any other class protected by applicable law. EEO Employer M/F/Vet/Disabled.
If you require reasonable accommodation during any part of the employee selection process or employment process, please direct all inquiries to hr@honeygrow.com.
honeygrow does not accept unsolicited resumes from third-party recruiters or employment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with honeygrow. Any unsolicited resumes sent to honeygrow are deemed to be the property of honeygrow, and honeygrow reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency.
Pay or shift range: $19 - $21 per hour
The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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