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Service Manager Jobs in Utica, MI (NOW HIRING)

Tamaroff Motors Inc

Service Manager

Roseville, MI · On-site

The Service Manager plays a pivotal role in overseeing the daily operations of the service department to ensure exceptional customer satisfaction and efficient service delivery. This position is ...

Mercedes-Benz of Rochester

Service Manager

Rochester, MI · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

As the Service Manager, you will be responsible for overseeing all aspects of the service department's daily operations, ensuring the highest standards of quality and efficiency are met, and ...

Texas Roadhouse

Service Manager

Chesterfield, MI

  • Medical

  • Dental

  • Vision

  • PTO

As a Service Manager, your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Chesterfield, MI

  • Medical

  • Dental

  • Vision

  • PTO

As a Service Manager, your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Mercedes-Benz of Rochester

Service Manager

Rochester, MI · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

As the Service Manager, you will be responsible for overseeing all aspects of the service department's daily operations, ensuring the highest standards of quality and efficiency are met, and ...

Texas Roadhouse

Service Manager

Westland, MI · On-site

$5.2K/mo

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Mercedes-Benz of Rochester

Service Manager

Rochester, MI · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

As the Service Manager, you will be responsible for overseeing all aspects of the service department's daily operations, ensuring the highest standards of quality and efficiency are met, and ...

Texas Roadhouse

Service Manager

Westland, MI · On-site

$5.2K/mo

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Auburn Hills, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Mercedes-Benz of Rochester

Service Manager

Rochester, MI · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

As the Service Manager, you will be responsible for overseeing all aspects of the service department's daily operations, ensuring the highest standards of quality and efficiency are met, and ...

CertaSite

Service Manager

Sterling Heights, MI · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Service Manager Who are we? CertaSite is a fast-growing fire and life safety company. Fire and life safety is our passion. It's all we think about. We leverage our hard-earned expertise to give ...

Mercedes-Benz of Rochester

Service Manager

Rochester, MI · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

As the Service Manager, you will be responsible for overseeing all aspects of the service department's daily operations, ensuring the highest standards of quality and efficiency are met, and ...

Cintas

Service Manager

Troy, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Requisition Number: 232495 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...

Bubba's 33

Service Manager

Auburn Hills, MI

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Cintas

Service Manager

Troy, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Requisition Number: 232495 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...

Bubba's 33

Service Manager

Macomb, MI

$5.2K/mo

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Ray Laethem Buick GMC

Service Manager

Detroit, MI · On-site

  • Medical

  • Retirement

  • PTO

Ray Laethem Buick GMC is searching for our next Service Manager. Before you stop reading because you don't currently hold this title, ask yourself one question: If given this opportunity, could you ...

Beztak

Service Manager

West Bloomfield, MI · On-site

  • Medical

  • Life

  • Retirement

  • PTO

Beztak is looking to hire a Service Manager to join our team. This position is responsible for supervising their maintenance team to ensure the property, grounds, and equipment are safe, orderly, and ...

Ray Laethem Buick GMC

Service Manager

Detroit, MI · On-site

  • Medical

  • Retirement

  • PTO

Ray Laethem Buick GMC is searching for our next Service Manager. Before you stop reading because you don't currently hold this title, ask yourself one question: If given this opportunity, could you ...

Ray Laethem Buick GMC

Service Manager

Detroit, MI · On-site

  • Medical

  • Retirement

  • PTO

Ray Laethem Buick GMC is searching for our next Service Manager. Before you stop reading because you don't currently hold this title, ask yourself one question: If given this opportunity, could you ...

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Showing results 1-20

All JobsService JobsService Manager JobsService Manager Jobs in Utica, MI

Service Manager information

See Utica, MI salary details

$30.1K

$63.8K

$108.1K

How much do service manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for service manager in Utica, MI is $63,833.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,400.00 and $73,400.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Utica, MI?

The most popular types of Service jobs in Utica, MI are:

What are popular job titles related to Service Manager jobs in Utica, MI?

For Service Manager jobs in Utica, MI, the most frequently searched job titles are:

What job categories do people searching Service Manager jobs in Utica, MI look for?

The top searched job categories for Service Manager jobs in Utica, MI are:

What cities near Utica, MI are hiring for Service Manager jobs?

Cities near Utica, MI with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Utica, MI as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, 2% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $63,833 per year, or $30.7 per hour.

Service Manager

Tamaroff Motors Inc

Roseville, MI • On-site

Full-time

Posted 7 days ago

Job description

About Company:

The Tamaroff Group, founded in 1969, has grown into one of Michigan's most successful automotive enterprises. Starting with a single dealership in Southfield, the company now spans many successful businesses, including two dealerships, a leasing company, and more. With a focus on customer satisfaction, employee care, and innovation, The Tamaroff Group remains family-owned and operated. Known for their commitment to excellence, The Tamaroff Group continues to lead in the automotive industry under the guidance of visionary leadership and a strong company culture.

About the Role:

The Service Manager plays a pivotal role in overseeing the daily operations of the service department to ensure exceptional customer satisfaction and efficient service delivery. This position is responsible for leading a team of service professionals, managing workflow, and maintaining high standards of customer interaction and service quality. The Service Manager will develop and implement strategies to enhance service processes, resolve customer issues promptly, and foster a positive environment that encourages teamwork and continuous improvement. By closely monitoring service metrics and customer feedback, the Service Manager ensures that the department meets or exceeds company goals and customer expectations. Ultimately, this role is essential in building lasting customer relationships and driving the overall success of the service department within the organization.

Minimum Qualifications:

  • Minimum of 2 years in an automotive service environment (5+ preferred).
  • Strong understanding of customer service principles and best practices.
  • Excellent communication and interpersonal skills for effective customer interaction and team leadership.
  • Ability to analyze service metrics and implement process improvements.
  • Proficiency in using service management software and standard office applications.
  • Valid driver’s license

Preferred Qualifications:

  • Proven experience in managing a service department or similar leadership role.
  • Demonstrated success in driving customer satisfaction and team performance improvements.
  • Familiarity with CDK Service, tablets, texting platforms, and digital vehicle inspection (DVI) tools.
  • ASE certifications

Responsibilities:

  • Manage and supervise the daily operations of the service department to ensure smooth and efficient workflow.
  • Lead, train, and motivate service staff to deliver high-quality customer service and maintain professional standards to achieve performance and CSI goals.
  • Handle escalated customer interactions and resolve complex service issues to ensure customer satisfaction.
  • Monitor service department performance metrics and implement improvements to enhance productivity and service quality.
  • Coordinate with other departments to streamline service processes and support overall business objectives.
  • Develop and maintain strong relationships with customers to foster loyalty and repeat business.
  • Prepare reports on service activities, customer feedback, and team performance for senior management review.


Skills:

The required skills in service department management, customer satisfaction, and customer interaction are integral to the Service Manager’s daily responsibilities. These skills enable the manager to effectively lead the team, ensuring that each customer receives attentive and personalized service. Strong customer interaction skills help in resolving conflicts and building trust, which directly impacts customer loyalty and retention. The ability to analyze service processes and customer feedback allows the manager to identify areas for improvement and implement effective solutions. Additionally, preferred skills such as familiarity with CRM systems and data analysis tools support informed decision-making and strategic planning to enhance overall service department performance.