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Service Manager Jobs in Springville, UT (NOW HIRING)

swirecc

Manager, IT Service Desk

Draper, UT · On-site

What does an IT Service Desk Manager do at Swire Coca - Cola? We are seeking an experienced IT Service Desk Manager to lead the daily operations of our IT Service Desk and own the enduser IT support ...

swirecc

Manager, IT Service Desk

Draper, UT · On-site

What does an IT Service Desk Manager do at Swire Coca - Cola? We are seeking an experienced IT Service Desk Manager to lead the daily operations of our IT Service Desk and own the enduser IT support ...

swirecc

Manager, IT Service Desk

Draper, UT

What does an IT Service Desk Manager do at Swire Coca - Cola? We are seeking an experienced IT Service Desk Manager to lead the daily operations of our IT Service Desk and own the enduser IT support ...

Liberty Safe

Customer Service Rep

Payson, UT

$16/hr

Additional tasks assigned by Customer Service Manager REQUIREMENTS * Strong work ethic * Excellent written and verbal communication skills. * Ability to type at least 30 WPM. * Solid phone etiquette ...

Burt Brothers

Sales & Service Advisor

Draper, UT

$17 - $24/hr

Genuine career growth - with progression into Service Manager or Management , evidenced by hundreds of team member promotions. Service Advisor: * Greet every guest and deliver a world-class service ...

Burt Brothers

Sales & Service Advisor

Draper, UT

$17 - $24/hr

Genuine career growth -- with progression into Service Manager or Management , evidenced by hundreds of team member promotions. Service Advisor: * Greet every guest and deliver a world-class service ...

New

Extra Space Storage

Store Manager

Lindon, UT

$20/hr

Paid Time Off accrued throughout the year,increasing with years of service * Generous 401(k) match ... Assistant Store Manager, Key Holder or Key Carrier, Retail or Shift Supervisor, Sales Lead ...

Extra Space Storage

Store Manager

Heber City, UT

$19 - $21/hr

The Store Managers are accountable for building customer relationships through in-person and phone ... Paid Time Off accrued throughout the year,increasing with years of service * Generous 401(k) match ...

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See Springville, UT salary details

$30.7K

$65.1K

$110.2K

How much do service manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for service manager in Springville, UT is $65,075.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,400.00 and $74,900.00 per year, depending on experience, location, and employer.

What Is a Service Manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a Service Manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a Service Manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a Service Manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs
What job categories do people searching Service Manager jobs in Springville, UT look for? The top searched job categories for Service Manager jobs in Springville, UT are:
What cities near Springville, UT are hiring for Service Manager jobs? Cities near Springville, UT with the most Service Manager job openings:
Service Manager jobs near you

Manager, IT Service Desk

swirecc

Draper, UT • On-site

Other

Posted 11 days ago

Job description

What does an IT Service Desk Manager do at Swire Coca - Cola?
We are seeking an experienced IT Service Desk Manager to lead the daily operations of our IT Service Desk and own the enduser IT support experience. This role is responsible for delivering reliable, efficient, and customerfocused IT support while applying ITIL 4 service management best practices. The IT Service Desk Manager serves as a people leader and operational owner for incident, request, knowledge, and change management, partnering closely with Field Services, Infrastructure, and Cybersecurity teams to ensure consistent and highquality service delivery.
Responsibilities

  • Lead and manage the IT Service Desk team, setting clear expectations, coaching performance, and supporting career development
  • Own ITIL 4 Service Deskaligned practices including Incident Management and Service Request Management
  • Serve as the Problem Manager, accountable for identifying root causes, coordinating remediation, and preventing incident recurrence
  • Manage service desk staffing, scheduling, and workload distribution to meet service level targets
  • Coordinate escalations across technical teams including Field Services and Infrastructure
  • Expand selfservice and Knowledge Management capabilities to improve user enablement and reduce ticket volume
  • Establish and maintain ITIL 4aligned support processes, standards, and documentation
  • Monitor and report on service performance metrics, trends, and customer experience indicators
  • Drive continual improvement initiatives and change management to enhance reliability, efficiency, and user satisfaction
  • Partner with crossfunctional IT teams to support service readiness for new solutions and changes


Requirements

  • Bachelor's Degree Information Technology, Computer Science, or a related field, or equivalent experience
  • ITIL 4 Foundation certification (or obtained within a defined timeframe after hire)
  • 6+ years of experience in IT support or field services roles required
  • 2+ years of experience leading or supervising technical teams required
  • Experience working with ITSM platforms such as ServiceNow or similar tools required
  • Experience supporting enterprise or multisite environments preferred
  • Experience driving service improvement or operational maturity initiatives preferred
  • Strong understanding of ITIL 4 service management practices, particularly Incident, Problem, Request, and Knowledge Management
  • Strong communication, organizational, and customer service skills

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