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Service Manager Jobs in Springfield, OR (NOW HIRING)

PetersonCat

Lead Technician

Eugene, OR

$44K - $57K/yr

Acts as Service Supervisor backup. Facilitates completion of large and complex projects in the field. ESSENTIAL JOB FUNCTIONS The following reflects management's definition of essential functions for ...

University of Oregon

Dining Services Manager/Chef

Eugene, OR · On-site

$62K - $72K/yr

Dining Services Manager/Chef Job no: 536624 Work type: Officer of Administration Location: Eugene ... Food Service/Hospitality, Student Life/Services Department: University Housing Appointment Type and ...

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All JobsService JobsService Manager JobsService Manager Jobs in Springfield, OR

Service Manager information

See Springfield, OR salary details

$34.2K

$72.4K

$122.7K

How much do service manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for service manager in Springfield, OR is $72,422.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,800.00 and $83,300.00 per year, depending on experience, location, and employer.

What Is a Service Manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What are high paying manager jobs?

High-paying manager jobs include executive roles such as general manager, operations manager, and project manager, often requiring leadership skills, industry experience, and relevant certifications. Salaries vary by industry and location but typically range from $80,000 to over $150,000 annually for senior positions. Specialized fields like IT, finance, and healthcare tend to offer higher compensation for managerial roles.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high customer interaction, problem-solving demands, and meeting performance targets. Stress levels vary based on the work environment, workload, and individual coping skills, but CSAs often need strong communication and patience to handle challenging situations effectively.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a Service Manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How much does a service manager make?

The average annual salary for a service manager in Ohio is approximately $65,000 to $85,000, depending on experience, industry, and company size. Salaries can vary based on certifications, technical skills, and the specific sector, such as automotive, hospitality, or technical services.

How does a Service Manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a Service Manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

What is the role of a service manager?

A service manager oversees the delivery of services to customers, ensuring quality, efficiency, and customer satisfaction. They coordinate staff, manage service processes, handle client issues, and often use management tools to monitor performance and improve operations.
More about Service Manager jobs
What are popular job titles related to Service Manager jobs in Springfield, OR? For Service Manager jobs in Springfield, OR, the most frequently searched job titles are:
What job categories do people searching Service Manager jobs in Springfield, OR look for? The top searched job categories for Service Manager jobs in Springfield, OR are:
What cities near Springfield, OR are hiring for Service Manager jobs? Cities near Springfield, OR with the most Service Manager job openings:
Service Manager jobs near you
Infographic showing various Service Manager job openings in Springfield, OR as of July 2026, with employment types broken down into 74% Full Time, 23% Part Time, and 3% Temporary. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $72,422 per year, or $34.8 per hour.

Lead Technician

PetersonCat

Eugene, OR

$44K - $57K/yr

Full-time

Re-posted yesterday

Job description

It's your time, make it matter.

At Peterson, we partner with our customers to build the future. For over 85 years, our peoples' work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson's legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don't just have a career, you have a purpose.

Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values.

You have high expectations too.You are exceptionally motivated, have outstanding skills, and want your work to matter.Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business.It's time to use your skills and passion to do work that matters!

Job Description

Peterson Power Systems has the immediate need for an experienced Commercial Engine Shop Lead at our Eugene, OR location.

SUMMARY

This position performs repairs to Marine Engines and Engine Power Generation equipment in the field as customer needs dictate. Provides technical support, repair procedures, and process to field technicians, and provide on the job training for other shop technicians. Acts as Service Supervisor backup. Facilitates completion of large and complex projects in the field.

ESSENTIAL JOB FUNCTIONS

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.

  • Maintain a safe working environment and observe all safety procedures, laws, policies, and rules.
  • Promote and work in a manner consistent with contamination control guidelines.
  • Communicate with internal and external customers in a manner that promotes a positive relationship.
  • Work overtime as needed within labor law guidelines.
  • Travel is required to meet customer service requirements including overnight stays, overseas and out of territory travel.
  • Be on call to respond to customer service needs during the evenings, weekends, and holidays
  • Follow manufacturer and company field service guidelines and procedures to ensure quality work and to preserve and document component failure information for accurate failure analysis.
  • Perform inspection on equipment as needed.
  • Attend scheduled technical training, and safety training. This training may be in person or online (virtual).
  • Perform the following field service operations with little to no supervision:
    • Analyze and diagnose equipment malfunctions.
    • Pre-delivery setup, installation, and start-up on all makes and models of Caterpillar engines, generators (primary in marine applications), and related products.
    • Level 1 and Level 2 generator system service.
    • Repair, replace or rebuild engines and related system components, fuel systems, generator control systems, switchgear, marine power systems, etc. - Cat and Non-Cat products in Industrial, Marine, and EPG applications.
    • Assist electric power field technicians, as required.
    • Write service reports that accurately document diagnosis and repairs performed.
    • Prepare required documentation including work orders, parts lists, and timecards in an accurate and timely manner to enable other employees to do their job in a timely manner.
    • Back up Field Service Supervisor and/or service manager on larger jobs, problem situations, and problem-solving and/or job estimates beyond flat rates. As well as back up for vacations, meeting, etc.
    • Provide technical support and OJT for other technicians in the field.
    • Assist Service Manager with performance evaluations and feedback of observations of technicians in the field.
    • Open and Close all shop work orders with-in 7 days from LDL.
    • Track large or special customer jobs through repair process to insure they are completed in a timely manner, parts are ordered properly, repairs are done accurately, and safe.
    • Responsible to keep service manager informed and updated on daily field operations and possible problem situations, including any redo.
    • Maintain ongoing customer service relation business plan with Service Manager and Service Supervisor, ensuring field technicians are aware of their responsibility to customer service.
    • Oversee work-in-process being performed in the field, testing, and final preparation for delivery of repaired products. (Since they will be in the field will they be able to oversee work in process?)
    • Report lost, broken, or stolen equipment to the service manager.
    • Provide written recommendations to service manager for needed improvement for field tooling and/or equipment.
    • Solicit information regarding opportunities for engine system sales and service and pass information to engine systems sales staff and engine PSSR in a timely manner.
    • Attend store meetings in-store or via Teams to review:
      • Completion and accuracy of service reports
      • Flat rates
      • Service updates, policies, etc.
      • Problem areas
      • Parts inventory
      • Training, communications, and working relationships.
  • Ensure assigned company vehicles maintain a clean professional appearance and is in proper working order.
  • Operate company or personal vehicle as needed to visit branch locations or customers.
  • Maintains punctual, regular, and predictable attendance.
  • Maintain a positive working environment.
  • Support company safety and housekeeping standards.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, safely and in alignment with Peterson's core values. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Must maintain a tool inventory sufficient to perform assigned tasks.
  • Maintain a satisfactory driving record.

EDUCATION and/or EXPERIENCE

Associate's Degree from a fully accredited college or technical/vocational school in Diesel Technology or other closely related fields; and a minimum of 6 years of directly related experience in power generation or commercial engine service; or an equivalent combination of education and work experience.

CERTIFICATES, LICENSES, REGISTRATIONS

  • Maintain a valid driver's license and satisfactory driving record.
  • Current Class "A" CDL and DOT Medical Card
  • Lift truck operator certificate
  • Completion of a certified electrical safety course

#INDM

Peterson Power Systems, Inc. is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.

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