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Service Manager Jobs in Springfield, OR (NOW HIRING)

Peterson

Lead Technician

Eugene, OR · On-site

$44K - $57K/yr

Acts as Service Supervisor backup. Facilitates completion of large and complex projects in the field. ESSENTIAL JOB FUNCTIONS The following reflects management's definition of essential functions for ...

PetersonCat

Lead Technician

Eugene, OR

$44K - $57K/yr

Acts as Service Supervisor backup. Facilitates completion of large and complex projects in the field. ESSENTIAL JOB FUNCTIONS The following reflects management's definition of essential functions for ...

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All JobsService Manager JobsService Manager Jobs in Springfield, OR

Service Manager information

See Springfield, OR salary details

$34.2K

$72.4K

$122.7K

How much do service manager jobs pay per year?

As of Jun 17, 2026, the average yearly pay for service manager in Springfield, OR is $72,422.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,800.00 and $83,300.00 per year, depending on experience, location, and employer.

What Is a Service Manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a Service Manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a Service Manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a Service Manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs
What job categories do people searching Service Manager jobs in Springfield, OR look for? The top searched job categories for Service Manager jobs in Springfield, OR are:
What cities near Springfield, OR are hiring for Service Manager jobs? Cities near Springfield, OR with the most Service Manager job openings:
Service Manager jobs near you
Infographic showing various Service Manager job openings in Springfield, OR as of June 2026, with employment types broken down into 74% Full Time, 23% Part Time, and 3% Temporary. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $72,422 per year, or $34.8 per hour.

Store Manager (Sales, Customer Service)

Freeway Insurance

Eugene, OR • On-site

$55K - $125K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

Freeway Insurance rating

8.0

Company rating: 8.0 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

146th of 261 rated insurance

Job description

Sign-On Bonus Opportunity of up to $4,000*

Pay Range:

$55000 - $125000 / year **

Our Perks & Benefits:

  • Unlimited/uncapped commission – based on individual sales performance, including policies sold and related production metrics. Total compensation will vary based on performance
  • Lucrative incentive sales plans, bonuses and sales contests to recognize your success
  • No cold calling – we provide a high volume of inbound leads and walk in traffic
  • Comprehensive paid training and licensing, plus on-going mentorship and development
  • Recognition-focused culture that celebrates your achievements
  • Comprehensive benefits package including medical, dental, vision and life insurance
  • Paid time off to recharge and maintain a healthy work-life balance
  • Retirement Plan (401k) with company-matched contributions
  • Fitness Reimbursement – up to $15/month for gym memberships
  • Employee Assistance Program – confidential support for personal or professional challenges at no cost
  • Extra Perks – optional plans for disability, hospital indemnity, health advocate program, universal life, critical illness, accident insurance, and even pet insurance

Our Company:

Confie and its family of companies - Freeway, Baja, Bluefire & others - is one of the largest privately held insurance brokers in the United States. We have been ranked the #1 Personal Lines Leader by the Insurance Journal for ten consecutive years! With more than 800 retail locations nationwide, we are committed to helping our employees take their careers and income potential to new heights. We are proactively looking for bright, motivated, and goal-oriented individuals who are excited about career advancement. Come Grow With Us!

What You Will Do:

The Store Manager is the driving force behind our business. This leadership role challenges your sales abilities, rewards your achievements, and provides mentorship opportunities. As Store Manager, you’ll lead a team of sales professionals, deliver exceptional customer experience, and drive results that directly impact your career and earning potential.

  • Drive results: Oversee team performance, track progress, and ensure all aspects of Store Operational Excellence (SOE) are consistently implemented.
  • Grow business: Build relationships with new and existing customers to meet production and customer goals.
  • Coach & develop: Mentor team members to consistently deliver exceptional customer care.
  • Problem-solve: Handle customer service issues with professionalism and care.

The Perfect Match:

  • Personal Lines or Property and Casualty license (preferred, not required)
  • Bilingual in English and Spanish (preferred)
  • A 2- or 4- year college degree, or equivalent combination of education and experience
  • Previous experience leading, coaching, and mentoring successful sales teams
  • Strong understanding of fiduciary duty with high levels of integrity and ethics
  • Ability to build lasting relationships with customers and team members
  • An ambitious, motivated mindset with a desire for advancement
  • Excellent written and verbal communication skills

**The pay range disclosed reflects a good faith estimate of total compensation for full-time employees, at time of hire. This compensation package includes base pay, commission, bonuses, and all applicable incentives earned by employees. The pay range may be higher, or lower, based on geographical location. Actual earnings will vary based on individual performance, with the base pay and commission structure aligned to company policies and applicable pay transparency requirements.

As permitted by applicable law and from time-to-time, Confie may use a computer system that has elements of artificial intelligence to help make decisions about your employment, including recruitment, hiring, renewal of employment, or the terms and conditions of your employment. Employees with questions about Confie’s use of these computer systems should contact Human Resources at employeerelations@confie.com  

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