ZipRecruiter

Log In

1

Service Manager Jobs in Roy, UT (NOW HIRING)

DNOW L.P.

Service Manager

Kaysville, UT

The Service Manager will be responsible for all duties in the Service Department including supervising Service Technicians & Service Coordinator, fielding all service calls and emails, coordinate ...

DistributionNOW

Service Manager

Kaysville, UT · On-site

The Service Manager will be responsible for all duties in the Service Department including supervising Service Technicians & Service Coordinator, fielding all service calls and emails, coordinate ...

Salomon

Customer Service Manager

Ogden, UT · On-site

Leadership and Team Management * Responsible for the day-to-day operations of the customer service team. * Hire, coach, and develop direct reports to ensure consistent execution and performance.

Salomon Sports

Customer Service Manager

Ogden, UT

Leadership and Team Management * Responsible for the day-to-day operations of the customer service team. * Hire, coach, and develop direct reports to ensure consistent execution and performance.

Salomon

Customer Service Manager

Ogden, UT

Leadership and Team Management * Responsible for the day-to-day operations of the customer service team. * Hire, coach, and develop direct reports to ensure consistent execution and performance.

UniFirst

Route Service Manager - UniFirst

Magna, UT

Route Service Manager UniFirst seeking a Route Service Manager to join our team! The Route Service Manager will recruit and lead a team of Route Service Supervisors and Route Service Representatives ...

DXP

Shop Manager

Ogden, UT

Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise ... Works closely with the Regional Service Manager to develop and accomplish long-range operating and ...

DXP

Shop Manager

Ogden, UT

Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise ... Works closely with the Regional Service Manager to develop and accomplish long-range operating and ...

DXP Enterprises, Inc.

Shop Manager

Ogden, UT · On-site

Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise ... Responsibilities of the Shop Manager include but are not limited to: * Works closely with the ...

next page

Showing results 1-20

All JobsService JobsService Manager JobsService Manager Jobs in Roy, UT

Service Manager information

See Roy, UT salary details

$31.5K

$66.7K

$113K

How much do service manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for service manager in Roy, UT is $66,737.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,600.00 and $76,800.00 per year, depending on experience, location, and employer.

What Is a Service Manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a Service Manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a Service Manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a Service Manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Roy, UT? The most popular types of Service jobs in Roy, UT are:
What job categories do people searching Service Manager jobs in Roy, UT look for? The top searched job categories for Service Manager jobs in Roy, UT are:
What cities near Roy, UT are hiring for Service Manager jobs? Cities near Roy, UT with the most Service Manager job openings:
Service Manager jobs near you

Service Manager

DNOW L.P.

Kaysville, UT

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

At DistributionNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.

START YOUR CAREER NOW.

The Service Manager will be responsible for all duties in the Service Department including supervising Service Technicians & Service Coordinator, fielding all service calls and emails, coordinate service calls with the assistance of Service Coordinator

JOB RESPONSIBILITIES:

  • Coordinate all service calls
  • Opens, post, and close all SRO's (Service Repair Orders) with assistance of Service Coordinator
  • Record and track all technician's hours with an 80-85% billable hours target.
  • Submit warranty claims with follow up to ensure factory pays claims.
  • Responsible for all shipping and receiving duties.
  • Maintain and adhere to Shop Expense budget
  • Promote and grow the Service Department's revenue and profitability
  • Adhere to all Safety, DOT, SOX and other regulated policies & procedures
  • Maintain all Service Truck fleet.
  • Other duties, as assigned.

JOB REQUIREMENTS:

  • High School diploma and/or equivalent in work experience
  • Excellent interpersonal skills, proficient in oral and written communications
  • Assembly experience preferred but not required
  • Basic reading skills. Must be able to follow directions
  • Customer service oriented
  • Computer navigation and utilization skills with excellent Microsoft office proficiency
  • Ability to perform work accurately and thoroughly
  • Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea
  • High attention to detail, time management, and self-motivation skills

BENEFITS:

  • Competitive Salary + bonus
  • 401(k)/ Retirement savings
  • Comprehensive Benefits (medical, dental, vision, life and disability coverage)
  • Career growth opportunities
  • Friendly work environment
  • Paid vacation/holidays

Apply