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Service Manager Jobs in Reading, MA (NOW HIRING)

Epika Fleet Services, Inc.

Regional Service Manager

Boston, MA · On-site

$65K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Regional Service Manager, you must have the ability to work both in a team and autonomously with limited to no supervision. Experience or knowledge of Diesel and Medium to Heavy-duty vehicle ...

Epika Fleet Services, Inc.

Regional Service Manager

Boston, MA · On-site

$65K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Regional Service Manager, you must have the ability to work both in a team and autonomously with limited to no supervision. Experience or knowledge of Diesel and Medium to Heavy-duty vehicle ...

Epika Fleet Services, Inc.

Regional Service Manager

Boston, MA · On-site

$100K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Regional Service Manager, you must have the ability to work both in a team and autonomously with limited to no supervision. Experience or knowledge of Diesel and Medium to Heavy-duty vehicle ...

Kelly Nissan of Woburn

Automotive Service Manager

Woburn, MA · On-site

  • Medical

  • Dental

  • Retirement

  • PTO

We are looking for an Experienced Service Manager to lead one of our growing service department at Kelly Nissan of Woburn! The right candidate has a strong background in service management and ...

Kelly Nissan of Woburn

Automotive Service Manager

Woburn, MA · On-site

  • Medical

  • Dental

  • Retirement

  • PTO

We are looking for an Experienced Service Manager to lead one of our growing service department at Kelly Nissan of Woburn! The right candidate has a strong background in service management and ...

Kelly Nissan of Woburn

Automotive Service Manager

Woburn, MA · On-site

  • Medical

  • Dental

  • Retirement

  • PTO

We are looking for an Experienced Service Manager to lead one of our growing service department at Kelly Nissan of Woburn! The right candidate has a strong background in service management and ...

Car Guys Inc.

Dealership Service Manager

Windham, NH · On-site

$100K - $150K/yr

  • Medical

  • Dental

  • Retirement

  • PTO

You must have a solid track record as a Service Manager. * You must have a desire to be the best at what you do. * Must have a keen knowledge and understanding of the how the Service and parts ...

Blank Label

Customer Service Manager

Boston, MA · On-site

The Role Blank Label is looking for Customer Service Manager to oversee all non-store client touch points including phone, email, physical mail, and live chat. The role will include both client ...

Blank Label

Customer Service Manager

Boston, MA · On-site

The Role Blank Label is looking for Customer Service Manager to oversee all non-store client touch points including phone, email, physical mail, and live chat. The role will include both client ...

Prudential Overall Supply

Sales & Service Manager

Nashua, NH · On-site

$60K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Sales & Service Manager Lead a High-Performing Team | Drive Growth | Monday-Friday Schedule Prudential Overall Supply is seeking a results-driven Sales & Service Manager to lead and develop a team of ...

Mission Management Group

Guest Service Manager

Beverly, MA · On-site

$55K - $65K/yr

DESCRIPTION Leadership The Guest Service Manager focuses on eliminating "Anonymous" service through making connections with guests and exceeding their expectations. Knows and understands the product.

Mission Management Group

Guest Service Manager

Beverly, MA · On-site

$55K - $65K/yr

Leadership The Guest Service Manager focuses on eliminating "Anonymous" service through making connections with guests and exceeding their expectations. Knows and understands the product. Learns and ...

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All JobsService JobsService Manager JobsService Manager Jobs in Reading, MA

Service Manager information

See Reading, MA salary details

$34.8K

$73.8K

$125K

How much do service manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for service manager in Reading, MA is $73,832.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,900.00 and $84,900.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Reading, MA?

The most popular types of Service jobs in Reading, MA are:

What cities near Reading, MA are hiring for Service Manager jobs?

Cities near Reading, MA with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Reading, MA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $73,832 per year, or $35.5 per hour.

Regional Service Manager

Epika Fleet Services, Inc.

Boston, MA • On-site

$65K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Job description

Overview
Prestige Fleet Services is a fleet service provider specializing in onsite fleet maintenance. We are growing rapidly as our service is exceptional and we need a Regional Service Manager to support our growing company. PFS is seeking a dynamic individual with exceptional leadership skills, in sales, teambuilding, and customer satisfaction. As a Regional Service Manager, you must have the ability to work both in a team and autonomously with limited to no supervision. Experience or knowledge of Diesel and Medium to Heavy-duty vehicle repair or equivalent combination of technical education/certifications/skills/ experiences is a plus.
Responsibilities
WHAT YOU'LL DO
  • Directly oversee, lead, and mentor Mobile Technicians in designated region.
  • Lead a team of Mobile Technician to drive productivity and growth.
  • Coordinate and conduct regular meetings with technicians to engage, energize and mentor.
  • Provide leadership and supervision, to ensure efficiency, productivity and safety standards are met.
  • Provide leadership to individuals and management.
  • Market and support the operations of the business.
  • Knowledge of industry or mechanically inclined.
  • Service knowledge for heavy equipment, rental equipment, and rental trucks.
  • Ability to prospect for new accounts in an organized manner.
  • Ability to act with a high sense of urgency.
  • Collaborate with existing customers, especially customers with urgent issues, to provide solutions that meet customer requirements.
  • Demonstrate skill and interest in continuous improvement of processes.
  • Strong Excel and data entry skills.
  • Proficient computer skills. Competent using Microsoft Office Suite (Excel, Word, Power Point, etc.)
  • Provide leadership to individuals and management team daily.
  • Drive new business in developing markets and continue support in existing markets.
  • Performs other duties and responsibilities as assigned.

Qualifications
WHAT YOU'LL NEED TO HAVE
  • High School Diploma or GED Preferred
  • 50 % travel within designated region
  • Minimum of three (3) years' experience in a management or leadership role
  • Minimum of three (3) years' experience Sales
  • Must have a valid driver's license.
  • Mechanical experience and knowledge
  • Must be at least 21 yrs. of age

Benefits
WHAT WE OFFER YOU
  • Health, Dental and Vision Plans
  • FSA and HSA options
  • Various life insurance options
  • Supplemental insurance plans
  • 401K with company match
  • Paid time off

Salary information:
$80,000-$85,000 plus quarterly bonuses/sales commissions, car allowance with the ability to exceed over $100,000 annually.
Prestige Fleet Services is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, sex, age, color, national origin, ethnicity, creed, religion, disability, genetic information, sexual orientation, gender, gender identity and expression, marital status, pregnancy, or veteran status.
Pay Range
USD $65,000.00 - USD $85,000.00 /Yr.

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