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Service Manager Jobs in Reading, MA (NOW HIRING)

Texas Roadhouse

Service Manager

Everett, MA · On-site

$65K - $85K/yr

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Nashua, NH · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Danvers, MA · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Summer Shack

Service Manager

Cambridge, MA · On-site

DESCRIPTION The Service Manager is a hands-on leadership role responsible for overseeing daily front-of-house operations and ensuring an exceptional guest experience. This role requires a strong ...

Petro

Service Manager

Peabody, MA · On-site

$115K/yr

As the Service Manager, you will directly manage HVAC Service and Dispatch staff members. This includes but is not limited to include interviewing, hiring, and training employees; planning, assigning ...

wagamama USA

Service Manager

Boston, MA · On-site

$57K - $60K/yr

About the Role The Service Manager leads front-of-house and bar operations in a high-volume restaurant, ensuring exceptional guest experiences, seamless service, and strong team performance. This ...

Lift Solutions Holdings, LLC

Service Manager

Rowley, MA · On-site

The Service Manager is responsible day-to-day service branch operations by working with the coordinators, sales staff, and customers to prioritize and execute the work of the day. We are looking for ...

Lift Solutions

Service Manager

Rowley, MA · On-site

The Service Manager is responsible day-to-day service branch operations by working with the coordinators, sales staff, and customers to prioritize and execute the work of the day. We are looking for ...

Lift Solutions Holdings

Service Manager

Rowley, MA · On-site

$60 - $90/hr

The Service Manager is responsible day-to-day service branch operations by working with the coordinators, sales staff, and customers to prioritize and execute the work of the day. We are looking for ...

Lift Solutions Holdings

Service Manager

Rowley, MA

The Service Manager is responsible day-to-day service branch operations by working with the coordinators, sales staff, and customers to prioritize and execute the work of the day. We are looking for ...

Summer Shack

Service Manager

Cambridge, MA · On-site

The Service Manager is a hands-on leadership role responsible for overseeing daily front-of-house operations and ensuring an exceptional guest experience. This role requires a strong hospitality ...

Texas Roadhouse

Service Manager

Danvers, MA · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Xylem

Service Manager

Beverly, MA

The Service Manager with ( electrical/mechanical ) experience will be responsible for providing tactical and strategic level management and leadership to field service professionals at a larger site ...

Texas Roadhouse

Service Manager

Methuen, MA · On-site

$62K - $80K/yr

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Milltown Plumbing

Service Manager

Chelmsford, MA · On-site

$65K - $90K/yr

Supervise and lead our service team.Manage and evaluate Field Technicians to ensure peak performance.Conduct ride-alongs with technicians to ensure high-quality service.Ensure repairs and ...

Bridgewell

Service Manager

North Billerica, MA · On-site

$22.33 - $22.93/hr

The Service Manager 3 will provide support and assistance in Level 3 day habilitation programs. Staff will support individuals who need daily intervention, supervision, and skills training in ...

New

Xylem

Service Manager

Lowell, MA · On-site

The Service Manager with ( electrical/mechanical ) experience will be responsible for providing tactical and strategic level management and leadership to field service professionals at a larger site ...

Xylem

Service Manager

Beverly, MA · On-site

$100 - $150/hr

The Service Manager with (electrical/mechanical) experience will be responsible for providing tactical and strategic level management and leadership to field service professionals at a larger site ...

GENERAL RV CENTER

Service Manager

Wayland, MA · On-site

$65 - $85/hr

Engage, motivate and manage service team to achieve key goals, and meet client expectations on a daily basis. * Monitor effectiveness and efficiency of service processes and performance. * Develop ...

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Showing results 21-40

All JobsService JobsService Manager JobsService Manager Jobs in Reading, MA

Service Manager information

See Reading, MA salary details

$34.8K

$73.8K

$125K

How much do service manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for service manager in Reading, MA is $73,832.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,900.00 and $84,900.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Reading, MA?

The most popular types of Service jobs in Reading, MA are:

What job categories do people searching Service Manager jobs in Reading, MA look for?

The top searched job categories for Service Manager jobs in Reading, MA are:

What cities near Reading, MA are hiring for Service Manager jobs?

Cities near Reading, MA with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Reading, MA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $73,832 per year, or $35.5 per hour.

Service Manager

Texas Roadhouse

Everett, MA • On-site

$65K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Key responsibilities

  • Oversee all Front of House daily operations and ensure Legendary Food and Legendary Service are delivered to guests.

  • Manage Front of House employees, including performance evaluations, coaching, discipline, and scheduling.

  • Direct work activities of employees, including setting hours, assigning tasks, and providing training.

Texas Roadhouse rating

5.9

Company rating: 5.9 out of 10

Based on 1,107 frontline employees who took The Breakroom Quiz

46th of 88 rated restaurants

Job description

At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We're about loving what you're doing today and preparing you for what you'll be doing tomorrow. Are you ready to be a Roadie?

Pay:

$65,000.00 - $85,000.00 annually

Texas Roadhouse is looking for a legendary Service Manager to oversee all Front of House daily operations, manage all Front of House employees, and make sure Legendary Food and Legendary Service is delivered to our guests. If you have a passion for people and providing a legendary guest experience, apply today!

As a Service Manager your responsibilities would include:

  • Driving sales, steps of service, and guest satisfaction
  • In conjunction with all management, enforcing compliance with all employment policies and overseeing cleanliness of restaurant and safety of guests at all times
  • Providing or directing all Front of House training
  • Managing performance of Front of House employees, including conducting performance evaluations, coaching, and discipline
  • Managing liquor orders and controlling liquor costs
  • Enforcing applicable liquor laws and Responsible Alcohol Service guidelines
  • Assisting with the development of all key employees, assistant managers, and hourly employees by providing daily feedback on performance during one-on-ones
  • Reviewing applications, interviewing, and hiring or recommending the hiring of Front of House employees.
  • Directing work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant
  • Creating a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff
  • Understanding, managing, and practicing safe food handling procedures

At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.

We offer a comprehensive total rewards package after 30 days of employment to Restaurant Managers that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following:

  • A choice of medical plans that are best in class
  • Dental and Vision Insurance
  • Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave
  • Adoption Assistance
  • Short-Term and Long-Term Disability
  • Life, Accident and Critical Illness Insurance
  • Identity Theft Protection
  • Employee Assistance Program
  • Business Travel Insurance
  • 401(k) Retirement Plan
  • Flexible Spending Accounts
  • Tuition Reimbursements
  • Monthly Profit-Sharing Program
  • Quarterly Restricted Stock Units Program
  • Many opportunities to support your community
  • Annual holiday bonus

We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.

Employment Type: FULL_TIME

What Texas Roadhouse employees say

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Benefits

Hours and flexibility

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