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Service Manager Jobs in Reading, MA (NOW HIRING)

wagamama USA

Service Manager

Boston, MA · On-site

$57K - $60K/yr

About the Role The Service Manager leads front-of-house and bar operations in a high-volume restaurant, ensuring exceptional guest experiences, seamless service, and strong team performance. This ...

Milltown Plumbing

Service Manager

Chelmsford, MA · On-site

$65K - $90K/yr

Supervise and lead our service team.Manage and evaluate Field Technicians to ensure peak performance.Conduct ride-alongs with technicians to ensure high-quality service.Ensure repairs and ...

Summer Shack

Service Manager

Cambridge, MA · On-site

The Service Manager is a hands-on leadership role responsible for overseeing daily front-of-house operations and ensuring an exceptional guest experience. This role requires a strong hospitality ...

Texas Roadhouse

Service Manager

Danvers, MA

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Maple & Ash - Boston

Service Manager

Boston, MA

Strong passion and dedication to food, beverage, and service * Polished, professional, and energetic approach to floor management * Ability to work well in a systems-driven environment * Basic ...

Texas Roadhouse

Service Manager

Methuen, MA · On-site

$62K - $80K/yr

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Summer Shack

Service Manager

Cambridge, MA · On-site

DESCRIPTION The Service Manager is a hands-on leadership role responsible for overseeing daily front-of-house operations and ensuring an exceptional guest experience. This role requires a strong ...

Petro

Service Manager

Peabody, MA

$115K/yr

As the Service Manager, you will directly manage HVAC Service and Dispatch staff members. This includes but is not limited to include interviewing, hiring, and training employees; planning, assigning ...

Maple & Ash - Boston

Service Manager

Boston, MA

$80K - $90K/yr

Strong passion and dedication to food, beverage, and service * Polished, professional, and energetic approach to floor management * Ability to work well in a systems-driven environment * Basic ...

Terminix

Service Manager

Woburn, MA · On-site

$57K - $92K/yr

Our Commercial Service Managers play a key leadership role in our local Terminix branches. This role is all about leading and motivating our local Pest Technician Teams to provide outstanding service ...

Rentokil

Service Manager

Woburn, MA · On-site

Our Commercial Service Managers play a key leadership role in our local Terminix branches. This role is all about leading and motivating our local Pest Technician Teams to provide outstanding service ...

Texas Roadhouse

Assistant Service Manager

Nashua, NH

$5.2K/mo

As an Assistant Service Manager your responsibilities would include: * Oversees service in the Front of House * In conjunction with all management, enforces compliance with all employment policies in ...

Texas Roadhouse

Assistant Service Manager

Nashua, NH · On-site

$5.2K/mo

As an Assistant Service Manager your responsibilities would include: * Oversees service in the Front of House * In conjunction with all management, enforces compliance with all employment policies in ...

Pride Motor Group

Automotive Service Manager

Lynn, MA · On-site

AUTOMOTIVE SERVICE MANAGER If you are an experienced Service Manager with a proven track record of success and drive to provide the highest level of customer satisfaction or an Asst. Service Manager ...

Pride Motor Group

Automotive Service Manager

Lynn, MA · On-site

AUTOMOTIVE SERVICE MANAGER If you are an experienced Service Manager with a proven track record of success and drive to provide the highest level of customer satisfaction or an Asst. Service Manager ...

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Showing results 21-40

All JobsService JobsService Manager JobsService Manager Jobs in Reading, MA

Service Manager information

See Reading, MA salary details

$34.8K

$73.8K

$125K

How much do service manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for service manager in Reading, MA is $73,832.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,900.00 and $84,900.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Reading, MA?

The most popular types of Service jobs in Reading, MA are:

What cities near Reading, MA are hiring for Service Manager jobs?

Cities near Reading, MA with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Reading, MA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $73,832 per year, or $35.5 per hour.

Service Manager

wagamama USA

Boston, MA • On-site

$57K - $60K/yr

Full-time

Posted 29 days ago

Job description

About wagamama
At wagamama, from bowl to soul reflects how we care for our guests and our people. Guided by our philosophy of kaizen-always striving to be better-we foster a culture where growth, teamwork, and continuous learning thrive. Join a team where your voice matters, your development is supported, and your work has a meaningful impact.
About the Role
The Service Manager leads front-of-house and bar operations in a high-volume restaurant, ensuring exceptional guest experiences, seamless service, and strong team performance. This role oversees bar operations, steps of service, staffing, training, and financial performance while maintaining wagamama standards and excellence.
Key Responsibilities
  • Lead guest-facing operations and ensure exceptional hospitality standards.
  • Oversee bar operations, inventory, ordering, cost controls, and responsible alcohol service.
  • Recruit, train, coach, and develop front-of-house and bar team members.
  • Manage daily service flow, staffing, reservations, and coordination with kitchen leadership.
  • Support labor management, sales growth, beverage costs, and profitability goals.
  • Ensure compliance with health, safety, sanitation, and company policies.
  • Assist with scheduling, payroll, reporting, and inventory management.

Qualifications
  • 2-5+ years of restaurant management experience, including bar leadership.
  • Strong knowledge of beverage programs and responsible alcohol service.
  • Proven leadership, coaching, and team development skills.
  • Experience managing labor, inventory, and cost controls.
  • Strong communication, organizational, and problem-solving abilities.

Physical Requirements & Availability
  • Ability to stand for extended periods and lift up to 50 lbs.
  • Flexible availability, including days, nights, weekends, and holidays.
  • Ability to work up to 55 hours per week, depending on business needs.
  • Occasional off-site support and up to 10% travel may be required.

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