Service Manager
Fairfield, NJ · On-site
Join us at Climate Pros as our Service Manager and lead a team of dedicated technicians to deliver unparalleled service in commercial refrigeration. Your role isn't just about fixing equipment; it ...
Service Manager
Fairfield, NJ · On-site
Join us at Climate Pros as our Service Manager and lead a team of dedicated technicians to deliver unparalleled service in commercial refrigeration. Your role isn't just about fixing equipment; it ...
Service Manager
Brooklyn, NY · On-site
$60K - $65K/yr
A Service Manager acts as the Assistant Branch Manager for the branch. They manage the shop floor and handle administrative tasks resulting from preventative maintenance and repairs. This role works ...
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Service Manager
Brooklyn, NY · On-site
$60K - $65K/yr
A Service Manager acts as the Assistant Branch Manager for the branch. They manage the shop floor and handle administrative tasks resulting from preventative maintenance and repairs. This role works ...
Service Manager
Newark, NJ · On-site
Summary The Service Manager is responsible for managing the day-to-day sales, budget, operations and customer service experience for the company's technician team. Essential Functions * Achieve ...
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Service Manager
Newark, NJ · On-site
Summary The Service Manager is responsible for managing the day-to-day sales, budget, operations and customer service experience for the company's technician team. Essential Functions * Achieve ...
Service Manager
Brookdale, NJ · On-site
$22.66 - $33.99/hr
Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company ...
Service Manager
Brookdale, NJ · On-site
$22.66 - $33.99/hr
Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company ...
Service Manager
Piscataway, NJ · On-site
$78K - $103K/yr
Requisition Number: 230906 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...
Service Manager
Piscataway, NJ · On-site
$78K - $103K/yr
Requisition Number: 230906 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...
Service Manager
Piscataway, NJ · On-site
$78K - $103K/yr
Requisition Number: 230906 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...
Service Manager
Piscataway, NJ · On-site
$78K - $103K/yr
Requisition Number: 230906 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...
Service Manager
North Plainfield, NJ · On-site
$5.2K/mo
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
North Plainfield, NJ · On-site
$5.2K/mo
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
Teterboro, NJ · On-site
$60K - $75K/yr
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
Teterboro, NJ · On-site
$60K - $75K/yr
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
Brooklyn, NY · On-site
$70K - $80K/yr
Manage operating standards for the restaurant, including quality and labor compliance * Ensure a warm service experience for all guests, responding positively and promptly to guest requests and ...
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Service Manager
Brooklyn, NY · On-site
$70K - $80K/yr
Manage operating standards for the restaurant, including quality and labor compliance * Ensure a warm service experience for all guests, responding positively and promptly to guest requests and ...
Service Manager
Brooklyn, NY · On-site
$80K - $110K/yr
Day to day management of a service department that maintains and repairs a fleet of commercial medium and heavy-duty diesel trucks, including Pierce Fire Trucks. * Focus on maximizing uptime of every ...
Service Manager
Brooklyn, NY · On-site
$80K - $110K/yr
Day to day management of a service department that maintains and repairs a fleet of commercial medium and heavy-duty diesel trucks, including Pierce Fire Trucks. * Focus on maximizing uptime of every ...
Service Manager
New York, NY · On-site
Day to day management of a service department that maintains and repairs a fleet of commercial medium and heavy-duty diesel trucks, including Pierce Fire Trucks. * Focus on maximizing uptime of every ...
Service Manager
New York, NY · On-site
Day to day management of a service department that maintains and repairs a fleet of commercial medium and heavy-duty diesel trucks, including Pierce Fire Trucks. * Focus on maximizing uptime of every ...
Service Manager
$22.66 - $33.99/hr
Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company ...
Service Manager
$22.66 - $33.99/hr
Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company ...
Service Manager
Elmwood Park, NJ · On-site
$80K - $120K/yr
As a Service Manager with our Fluid Solutions Division , you'll be the leader of a major maintenance enterprise. You'll have the opportunity to hire and motivate an amazing team of Service ...
Service Manager
Elmwood Park, NJ · On-site
$80K - $120K/yr
As a Service Manager with our Fluid Solutions Division , you'll be the leader of a major maintenance enterprise. You'll have the opportunity to hire and motivate an amazing team of Service ...
Service Manager
Teterboro, NJ · On-site
$60K - $75K/yr
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
Teterboro, NJ · On-site
$60K - $75K/yr
As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...
Service Manager
Montclair, NJ · On-site
$70K - $77K/yr
We are looking for an experienced and qualified Service Manager to oversee day-to-day food & beverage service at The MC Hotel in Montclair, NJ. The MC Hotel has three venues--Allegory, a breakfast ...
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Service Manager
Montclair, NJ · On-site
$70K - $77K/yr
We are looking for an experienced and qualified Service Manager to oversee day-to-day food & beverage service at The MC Hotel in Montclair, NJ. The MC Hotel has three venues--Allegory, a breakfast ...
Service Manager
Newark, NJ · On-site
$80K - $110K/yr
Day to day management of a service department that maintains and repairs a fleet of commercial medium and heavy-duty diesel trucks, including Pierce Fire Trucks. * Focus on maximizing uptime of every ...
Service Manager
Newark, NJ · On-site
$80K - $110K/yr
Day to day management of a service department that maintains and repairs a fleet of commercial medium and heavy-duty diesel trucks, including Pierce Fire Trucks. * Focus on maximizing uptime of every ...
Service Manager
$80K - $120K/yr
As a Service Manager with our Fluid Solutions Division , you'll be the leader of a major maintenance enterprise. You'll have the opportunity to hire and motivate an amazing team of Service ...
Service Manager
$80K - $120K/yr
As a Service Manager with our Fluid Solutions Division , you'll be the leader of a major maintenance enterprise. You'll have the opportunity to hire and motivate an amazing team of Service ...
Service Manager
Elmwood Park, NJ · On-site
$80K - $120K/yr
As a Service Manager with our Fluid Solutions Division, you'll be the leader of a major maintenance enterprise. You'll have the opportunity to hire and motivate an amazing team of Service Technicians.
Service Manager
Elmwood Park, NJ · On-site
$80K - $120K/yr
As a Service Manager with our Fluid Solutions Division, you'll be the leader of a major maintenance enterprise. You'll have the opportunity to hire and motivate an amazing team of Service Technicians.
Service Manager
$27.60 - $42.55/hr
A Day in the Life As an operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the ...
Service Manager
$27.60 - $42.55/hr
A Day in the Life As an operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the ...
Service Manager
Elmwood Park, NJ · On-site
$80K - $120K/yr
As a Service Manager with our Fluid Solutions Division , you'll be the leader of a major maintenance enterprise. You'll have the opportunity to hire and motivate an amazing team of Service ...
Service Manager
Elmwood Park, NJ · On-site
$80K - $120K/yr
As a Service Manager with our Fluid Solutions Division , you'll be the leader of a major maintenance enterprise. You'll have the opportunity to hire and motivate an amazing team of Service ...
Service Manager information
See Montclair, NJ salary details
$33.6K - $41.5K
6% of jobs
$41.5K - $49.5K
11% of jobs
$53.3K is the 25th percentile. Wages below this are outliers.
$49.5K - $57.4K
16% of jobs
$57.4K - $65.3K
16% of jobs
The median wage is $65.6K / yr.
$65.3K - $73.2K
15% of jobs
$79.2K is the 75th percentile. Wages above this are outliers.
$73.2K - $81.2K
14% of jobs
$81.2K - $89.1K
9% of jobs
$89.1K - $97K
5% of jobs
$97K - $104.9K
4% of jobs
$104.9K - $112.8K
2% of jobs
$112.8K - $120.8K
1% of jobs
$33.6K
$71.3K
$120.8K
How much do service manager jobs pay per year?
As of Aug 21, 2026, the average yearly pay for service manager in Montclair, NJ is $71,302.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,000.00 and $82,000.00 per year, depending on experience, location, and employer.
What is a service manager?
Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.
What does a service manager do?
A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.
What are the key skills and qualifications needed to thrive as a service manager, and why are they important?
To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
How does a service manager typically collaborate with other departments to improve customer satisfaction?
Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.
What is the difference between Service Manager vs Customer Service Supervisor?
| Aspect | Service Manager | Customer Service Supervisor |
|---|---|---|
| Credentials | Typically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are common | Often requires a high school diploma or associate degree; some roles prefer customer service certifications |
| Work Environment | Oversees service departments, manages teams, and interacts with clients in service centers or corporate offices | Supervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings |
| Employer & Industry Usage | Used across industries like automotive, IT, hospitality, and facilities management | Common in retail, telecommunications, and hospitality sectors |
The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.
Is a service manager a stressful job?
A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Montclair, NJ?
The most popular types of Service jobs in Montclair, NJ are:
What are popular job titles related to Service Manager jobs in Montclair, NJ?
For Service Manager jobs in Montclair, NJ, the most frequently searched job titles are:
What job categories do people searching Service Manager jobs in Montclair, NJ look for?
The top searched job categories for Service Manager jobs in Montclair, NJ are:
What cities near Montclair, NJ are hiring for Service Manager jobs?
Cities near Montclair, NJ with the most Service Manager job openings:
Climate Pros rating
7.6
Based on 23 frontline employees who took The Breakroom Quiz
118th of 281 rated repair and maintenance companies
Job description
Join us at Climate Pros as our Service Manager and lead a team of dedicated technicians to deliver unparalleled service in commercial refrigeration. Your role isn't just about fixing equipment; it's about cultivating a culture of excellence where every customer interaction leaves a lasting impression. As a visionary leader, you'll guide your team to exceed expectations, foster growth, and embrace challenges head-on. With your expertise and commitment, you'll ensure that Climate Pros continues to set the standard for service excellence in our ever-evolving world.
Our customers aren't just businesses; they're change-makers, innovators, and visionaries in their own right. It's your responsibility to not only meet but exceed their expectations of what a service experience should entail. We're not just in the business of refrigeration; we're in the business of forging lasting connections and leaving indelible impressions. As a leader, we expect nothing short of excellence from you. You'll lead by example, putting your team's success before your own and actively engaging in their professional growth and development. Open communication, proactive problem-solving, and fostering a positive work environment will be your guiding principles as you set the standard for your team."
Duties and Responsibilities:
- Service Management:
- Provide exceptional support to both internal and external customers.
- Actively monitor customer service trends and make necessary improvements
- Assist the team in developing standards and processes to continuously elevate the overall service experience
- Monitor customer response times and make adjustments to ensure we meet contractual service level agreements (SLA's)
- Provide support for questions and issues from all employees and end users
- Work closely with the Sales team on service-related escalations and aging calls
- Leadership:
- Build a team of top talent and mentor the next generation of industry leaders. Be a coach, lead change, and inspire your team every day
- Manage overall performance of assigned Service Technicians and corresponding territories
- Provide regular coaching and feedback and have a deep knowledge of your team and each member's strengths, weaknesses and opportunities
- Conduct timely and constructive performance reviews for each direct report, approve timecards, handle PTO requests, on-call scheduling, and other logistical matters associated with managing staff
- Financials:
- Understand our business, know the numbers and lead the center's daily operations to achieve specific goals in productivity, quality, output, cost as well as revenue and margin
- Meet or exceed budgeted goals for parts and labor costs and technician productivity
- Drive productivity and help the team meet efficiency goals, using Climate Pros tools for success including service reporting
- Operational Improvement:
- Drive continuous improvements to facilitate exceptional team output and customer service
- Learn and master our proprietary tracking software including the invoicing process, dispatching process and operations support functions
- Learn, understand, and own every aspect of your center's performance
- Champion safety, efficiency, quality, and overall excellence in all of your actions and decisions.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Desired Skills, Certifications, and Education:
- Strong customer service skills, proper phone etiquette with a customer centric focus
- Excellent verbal and written communication skills for both internal and external customers
- Strong team and interpersonal relationship building skills
- Intermediate knowledge of MS Office (Excel, Outlook, Word)
- Minimum of 5 years journeyman service or industry related experience
- Ability to remain calm under pressure and multitask
- Ability to Forecast business operation needs
- Journeyman level or equivalent professional experience.
- Prior leadership experience in the commercial refrigeration industry is a plus.
- Experience leading teams and managing a diverse group of roles and responsibilities.
- Be an honest team player, growth-oriented, ability to do whatever it takes; safely!
Physical Requirements and Working Conditions
- Ability to stand, walk, climb, kneel, stoop, and perform manual tasks throughout the workday.
- Must be capable of lifting, pushing, and pulling materials and equipment up to 75 lbs.
- Work may occur indoors and outdoors, in varying weather conditions, noise levels, and construction environments.
- Potential exposure to construction-related hazards and materials consistent with commercial jobsite conditions.
Climate Pros is an equal opportunity employer committed to creating a diverse and inclusive workplace. We value and celebrate the unique perspectives and contributions of individuals, and we prohibit discrimination and harassment based on any protected characteristic as defined by applicable federal, state, and local laws.
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