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Service Manager Jobs in Monroe, MI (NOW HIRING)

Matthey

Regional Customer Service Manager

Taylor, MI · Hybrid

Regional Customer Service Manager Location: Devon, PA / Smithfield, PA / Queretaro, Mexico At Johnson Matthey, your work will matter. As a Regional Customer Service Manager,you'lljoin a world leader ...

Burlington

Operations/Service Manager III

Allen Park, MI · On-site

$22.60 - $30.15/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Subway

Food Service Manager in Training

Northwood, OH · On-site

$21/hr

Subway Food Service Manager in Training $21.00 per hour Food Service Manager In Training CrossAmerica Partners is an operator of convenience stores and a retail distributor of motor fuels. With a ...

Lays Transmission Co

Be Seen First

Automotive Technician/Service Manager

Toledo, OH · On-site

$72K - $90K/yr

Whether you are an experienced tech, assistant manager ready to grow into full Shop leadership, or a proven automotive repair manager looking to lead an established drivetrain service center, Lays ...

honeygrow

Service Manager - Allen Park

Allen Park, MI · On-site

Service Manager - Allen Park ABOUT HONEYGROW honeygrow is a thriving Philadelphia-based fast-casual restaurant with a growing number of locations in the mid-Atlantic and northeast regions. Founded on ...

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Showing results 21-40

All JobsService JobsService Manager JobsService Manager Jobs in Monroe, MI

Service Manager information

See Monroe, MI salary details

$30.5K

$64.8K

$109.7K

How much do service manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for service manager in Monroe, MI is $64,773.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,100.00 and $74,500.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Monroe, MI?

The most popular types of Service jobs in Monroe, MI are:

What are popular job titles related to Service Manager jobs in Monroe, MI?

For Service Manager jobs in Monroe, MI, the most frequently searched job titles are:

What job categories do people searching Service Manager jobs in Monroe, MI look for?

The top searched job categories for Service Manager jobs in Monroe, MI are:

What cities near Monroe, MI are hiring for Service Manager jobs?

Cities near Monroe, MI with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Monroe, MI as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $64,773 per year, or $31.1 per hour.

Regional Customer Service Manager

Matthey

Taylor, MI • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

Regional Customer Service Manager

Location:Devon, PA / Smithfield, PA / Queretaro, Mexico

At Johnson Matthey, your work will matter. As a Regional Customer Service Manager,you'lljoin a world leader in platinum group metals with over 200 years of history. Using advanced metals chemistry,you'llhelp tackle the world's biggest challenges - cutting emissions, powering modernlifeand supporting lifesaving technologies - by applying,refiningand recycling metals that matter for a healthier, more sustainable, circular future.

The role:

As a Regional Customer Service Manager, you will help drive our goals by:

  • Leading,coachingand developing a regional customer service team across multiple sites to deliverhigh qualitysupport and service.

  • Collaborating with Sales, Operations, Finance and Supply Chain teams to manage customer demand,ordersand shipment activities.

  • Managing customer service processes within SAP, resolving transactionalissuesand supporting continuous process improvements.

  • Monitoring and communicating demand changes, schedulevolatilityand service performance to key stakeholders.

  • Reporting and explaining performance metrics including OTIF,expeditedfreight and demand trends.

  • Supporting Order to Cash compliance requirements and contributing to export, financialreportingand customer account activities.

Key skills that will help you succeed in this role:

  • Experience leading customer service teams within a manufacturing or supply chain environment.

  • Proficiencyin SAP, with the ability to troubleshoot transactional and process-related issues.

  • Strong stakeholder management and relationship-building skills across commercial and operational functions.

  • Excellent analytical, organizational,verbaland written communication skills.

  • Demonstrated success improving processes and driving operational performance.

  • Bachelor's degree in Business, Accounting, Science,Engineeringor a related discipline preferred; Spanish language skills areadvantageous.

Even if you only match some of the skills,we'dlove to hear from you to discuss further!

What we offer:

We make sure salaries are fair,competitiveand aligned to individual roles,experienceand responsibilities. We also support hybrid and flexible working and offer comprehensive employee benefits, including health, life,disabilityand retirement plans that support our employees' financial and physical wellbeing, such as:

  • Retirement Savings (401K Match, plus anadditionalEmployer Contribution)

  • 20 daysannual PTO (varies for shift-based roles)

  • Life and Disability Insurance

  • Health Insurance (Medical, Prescription, Dental and Vision)

  • Voluntary Benefits

  • Wellbeing Programs and Incentives

  • Tuition Assistance

  • Parental Leave

Ready to make a meaningful impact on your career and the environment? Join us and help shape a sustainable future while advancing your career!

At JM, inclusivity is central to our values. We create an environment where everyone can thrive, embracing diverse perspectives to tackle challenges and ensure all colleagues feel valued and connected.

To submit your application, please click the "Apply" button online.

All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise.Johnson Matthey respects your privacy and is committed to protecting your personal information.

For more information about how your personal data is used please view our privacy notice: Johnson Matthey Privacy Notice. By applying for this role and creating an account you are agreeing to the notice.

Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.

Apply