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Service Manager Jobs in Mason, MI (NOW HIRING)

Safeway Auto Service

Service Manager

Lansing, MI · On-site

Currently, we are seeking an organized, customer-focused team-builder to fill the role of Service Manager. A qualified individual will be expected to: * Manage shop production schedule to meet pace ...

Smokey Bones

Service Manager

Lansing, MI · On-site

Previous Bar Manager/Service Management Experience (Experience must be in afull-servicee restaurant witha full bar) Computer knowledge (Excel, Windows, POS, etc.) Results-driven, trustworthy, and ...

Barbeque Integrated Inc

Service Manager

Lansing, MI · On-site

$55K - $65K/yr

Previous Bar Manager/Service Management Experience (Experience must be in afull-servicee restaurant witha full bar) Computer knowledge (Excel, Windows, POS, etc.) Results-driven, trustworthy, and ...

Trek Bicycle Corporation

Service Manager

Okemos, MI · On-site

$16 - $20/hr

Job LocationTrek Store Okemos Summary As Service Manager, you'll be the operations lead for your store's Service Center-and you'll be the one who's ultimately accountable for all decisions relating ...

Trek Bikes

Service Manager

Okemos, MI · On-site

$16 - $20/hr

Job LocationTrek Store Okemos Summary As Service Manager, you'll be the operations lead for your store's Service Center-and you'll be the one who's ultimately accountable for all decisions relating ...

Trek Bicycle

Service Manager

Okemos, MI · On-site

$16 - $20/hr

Job Location Trek Store Okemos Summary As Service Manager, you'll be the operations lead for your store's Service Center-and you'll be the one who's ultimately accountable for all decisions relating ...

Aristocrat Leisure

Customer Service Manager

Lansing, MI · On-site

$80K - $135K/yr

We're looking for a dedicated Customer Service Manager to lead and expand our customer service operations. This role is essential to our success, offering the chance to shape multiple channels ...

Trek Bikes

Bike Service Manager

Okemos, MI · On-site

$16 - $20/hr

Job LocationTrek Store Okemos Summary As Service Manager, you'll be the operations lead for your store's Service Center-and you'll be the one who's ultimately accountable for all decisions relating ...

CivicMinds, Inc.

Field Service Manager

Jackson, MI · On-site

Manage and develop Field Service Technicians and service operations. * Oversee scheduling, installations, startups, troubleshooting, upgrades, and customer issues. * Provide technical leadership for ...

J&H Family Stores

Food Service Manager

Saint Johns, MI · On-site

Exceptional customer service is a major component of this position. Tasks & Responsibilities: * Completes and posts the staff work schedules. * Manages a staff of approximately 4 to 12. Assigns ...

Trek Bikes

Bicycle Service Manager

Okemos, MI · On-site

$16 - $20/hr

Job LocationTrek Store Okemos Summary As Service Manager, you'll be the operations lead for your store's Service Center-and you'll be the one who's ultimately accountable for all decisions relating ...

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Service Manager information

See Mason, MI salary details

$28.8K

$61.1K

$103.5K

How much do service manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for service manager in Mason, MI is $61,137.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,400.00 and $70,300.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Mason, MI?

The most popular types of Service jobs in Mason, MI are:

What are popular job titles related to Service Manager jobs in Mason, MI?

For Service Manager jobs in Mason, MI, the most frequently searched job titles are:

What job categories do people searching Service Manager jobs in Mason, MI look for?

The top searched job categories for Service Manager jobs in Mason, MI are:

What cities near Mason, MI are hiring for Service Manager jobs?

Cities near Mason, MI with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Mason, MI as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 2% Contract, and 2% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $61,137 per year, or $29.4 per hour.

Service Manager

Lansing, MI • On-site

Safeway Auto Service
See more jobs at Safeway Auto Serviceexternal

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 19 days ago

Job description

Job Description
Notice About This Position This position may not have an immediate opening but we are always accepting applications for future growth opportunities. x Dismiss alert
Do you want to begin a career that rewards outstanding performance? That allows you to go as far as your drive and ambition wants to go? Do you want to work for an award-winning dealership that values exceptional customer service, as well as high-employee satisfaction? Then don't look any further, because you've found just that with Safeway Auto Service.
Who are we?
Safeway Auto Service is a part of RightWay Auto Sales - a fast growing car dealership group with over 2,400 employees and over 50 locations in seven states. RightWay has been recognized as one of the nation's largest pre-owned car dealership chains specializing in helping customers purchase the quality vehicle they deserve, regardless of their credit or financial situation. We strive to create a dynamic work environment, where people enjoy coming to work and building their careers. We recognize that the only unique asset a business has is its people, as only the best people make exceptional customer service happen. We strive to create a dynamic work environment, where people enjoy coming to work and building their careers. We recognize that the only unique asset a business has is its people, as only the best people make exceptional customer service happen.
Job Description
We are always looking for talented, highly motivated individuals to join our team. Currently, we are seeking an organized, customer-focused team-builder to fill the role of Service Manager. A qualified individual will be expected to:
  • Manage shop production schedule to meet pace and budget
  • Consult with guests regarding vehicle repair needs based on repair diagnosis
  • Create work schedule and maintain proper accounting of Service Technicians' productivity
  • Invoice and record completed work orders in computer system
  • Oversee employee training and development
  • Ensure a safe working environment
  • Make certain equipment is properly maintained and repaired
Benefits
This isn't just a job - it's a career. We take pride in promoting from within and building a strong foundation for future growth as one of the nation's most respected automotive companies. Our benefits include:
  • Competitive pay
  • Outstanding medical, dental, and vision plans, as well as life insurance
  • 401K with company match
  • Employee discounts on all vehicles and services
Job Requirements
  • Previous Service Manager Experience is Required
  • Knowledge of warranty procedures, work scheduling, etc. is required
  • Excellent customer service, organizational, and negotiation skills
  • Experience developing and managing third-party vendor relationships
  • Goal-oriented and enthusiastic presence in a team environment
  • Strong written and communication skills
  • Valid driver's license required as well as clean driving record
  • Professional appearance and work ethic

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