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Service Manager Jobs in Manchester, CT (NOW HIRING)

Valence

Customer Service Manager

West Springfield, MA · On-site

$85K - $90K/yr

Customer Service & Shipping Manager • Serve as the primary point of contact for aerospace customers regarding order status, delivery schedules, quality concerns, and technical inquiries. • Manage ...

Burlington

Operations/Service Manager

Springfield, MA · On-site

$19.15 - $25.50/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

Parker

Customer Service Manager

New Britain, CT · On-site

Position Summary Responsible for strategic management of all division customer service operations. This position will be responsible for overall management of sales administration, technical ...

Aalberts Ht

Customer Service Manager

Manchester, CT · On-site

Description The Customer Service Manager ensures customer satisfaction by serving as the primary liaison between the company and its clients. This role is responsible for contract review ...

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All JobsService JobsService Manager JobsService Manager Jobs in Manchester, CT

Service Manager information

See Manchester, CT salary details

$33.7K

$71.4K

$120.9K

How much do service manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for service manager in Manchester, CT is $71,394.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,100.00 and $82,100.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Manchester, CT? The most popular types of Service jobs in Manchester, CT are:
What are popular job titles related to Service Manager jobs in Manchester, CT? For Service Manager jobs in Manchester, CT, the most frequently searched job titles are:
What job categories do people searching Service Manager jobs in Manchester, CT look for? The top searched job categories for Service Manager jobs in Manchester, CT are:
What cities near Manchester, CT are hiring for Service Manager jobs? Cities near Manchester, CT with the most Service Manager job openings:
Service Manager jobs near you
Infographic showing various Service Manager job openings in Manchester, CT as of July 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $71,325 per year, or $34.3 per hour.

Service Manager 120K plus

Bertera Chrysler Jeep Dodge Ram - West Springfield

West Springfield, MA • On-site

$120K/yr

Full-time

Medical, Retirement, PTO

Re-posted 10 days ago

Job description

Job Description: Service Manager - $120K plus
We are seeking an experienced and skilled Service Manager to oversee our service department and ensure the highest level of customer satisfaction. The ideal candidate will have a strong leadership background, deep technical knowledge, exceptional problem-solving abilities, and excellent communication skills.
Responsibilities:
1. Manage a team of service technicians and support staff, providing guidance, training, and performance evaluations.
2. Develop and implement strategies to optimize service department operations and improve efficiency.
3. Establish and maintain service standards to meet or exceed customer expectations.
4. Manage and prioritize service requests, ensuring timely and effective resolution.
5. Proactively identify potential issues and find innovative solutions to ensure smooth service delivery.
6. Collaborate with other departments, such as sales and marketing, to develop strategies to enhance customer satisfaction and drive business growth.
7. Ensure that all company policies and procedures are followed by the service team.
8. Oversee the scheduling of service appointments, dispatching technicians, and managing resources to maximize productivity.
9. Monitor the performance of service technicians, ensuring adherence to quality and safety standards.
10. Conduct regular performance reviews, identify training needs, and provide ongoing development opportunities to team members.
11. Develop and maintain strong relationships with customers, ensuring their needs are met and their concerns are addressed promptly and appropriately.
12. Collaborate with vendors and suppliers to ensure timely availability of required spare parts and materials for service operations.
13. Prepare and analyze service-related reports, including key performance indicators, to evaluate departmental performance and identify areas for improvement.
14. Stay updated with the latest industry trends, technologies, and best practices in service management.
Requirements:
1. Minimum of 5 years of experience in a service management role, preferably in a related industry.
2. Strong technical background and understanding of service processes.
3. Excellent leadership and people management skills.
4. Outstanding problem-solving abilities and ability to make effective decisions under pressure.
5. Exceptional customer service skills, with a focus on building and maintaining positive relationships.
6. Excellent written and verbal communication skills.
7. Proficiency in using service management software and Microsoft Office suite.
8. Ability to multitask and prioritize effectively in a fast-paced environment.
9. Strong organizational skills with a keen attention to detail.
We offer a competitive salary package of $120K plus, along with additional benefits such as health insurance, retirement plans, paid holidays, and vacation leave. If you are a dynamic and results-driven professional with a passion for delivering exceptional service experiences, we would love to hear from you!

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