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Service Manager Jobs in Lexington, MA (NOW HIRING)

Summer Shack

Service Manager

Cambridge, MA · On-site

The Service Manager is a hands-on leadership role responsible for overseeing daily front-of-house operations and ensuring an exceptional guest experience. This role requires a strong hospitality ...

Texas Roadhouse

Service Manager

Danvers, MA · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Xylem

Service Manager

Beverly, MA · On-site

The Service Manager with ( electrical/mechanical ) experience will be responsible for providing tactical and strategic level management and leadership to field service professionals at a larger site ...

Bridgestone Americas, Inc

Service Manager

Lexington, MA · On-site

$18.54 - $27.81/hr

Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company ...

Bridgestone

Service Manager

Lexington, MA · On-site

$18.54 - $27.81/hr

Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company ...

Xylem

Service Manager

Beverly, MA · On-site

$125 - $150/hr

The Service Manager with (electrical/mechanical) experience will be responsible for providing tactical and strategic level management and leadership to field service professionals at a larger site ...

Xylem

Service Manager

Lowell, MA · On-site

The Service Manager with ( electrical/mechanical ) experience will be responsible for providing tactical and strategic level management and leadership to field service professionals at a larger site ...

GENERAL RV CENTER

Service Manager

Wayland, MA · On-site

$60 - $80/hr

Engage, motivate and manage service team to achieve key goals, and meet client expectations on a daily basis. * Monitor effectiveness and efficiency of service processes and performance. * Develop ...

Xylem

Service Manager

Lowell, MA · On-site

The Service Manager with ( electrical/mechanical ) experience will be responsible for providing tactical and strategic level management and leadership to field service professionals at a larger site ...

YSI Inc.

Service Manager

Beverly, MA · On-site

$100 - $125/hr

The Service Manager with (electrical/mechanical) experience will be responsible for providing tactical and strategic level management and leadership to field service professionals at a larger site ...

Ebro Electronic GmbH

Service Manager

Beverly, MA · On-site

$100 - $125/hr

The Service Manager with (electrical/mechanical) experience will be responsible for providing tactical and strategic level management and leadership to field service professionals at a larger site ...

Xylem

Service Manager

Tewksbury, MA · On-site

The Service Manager with ( electrical/mechanical ) experience will be responsible for providing tactical and strategic level management and leadership to field service professionals at a larger site ...

Terminix

Service Manager

Woburn, MA · On-site

$57K - $92K/yr

Our Commercial Service Managers play a key leadership role in our local Terminix branches. This role is all about leading and motivating our local Pest Technician Teams to provide outstanding service ...

Texas Roadhouse

Assistant Service Manager

Nashua, NH · On-site

$5.2K/mo

As an Assistant Service Manager your responsibilities would include: * Oversees service in the Front of House * In conjunction with all management, enforces compliance with all employment policies in ...

Texas Roadhouse

Assistant Service Manager

Nashua, NH · On-site

$5.2K/mo

As an Assistant Service Manager your responsibilities would include: * Oversees service in the Front of House * In conjunction with all management, enforces compliance with all employment policies in ...

Franklin Ford

Automotive Service Manager

Franklin, MA

$100K - $150K/yr

Franklin Ford is seeking an experienced Automotive Service Manager to lead and oversee our service department operations in Franklin, MA! Come join our Family owned team with an already well ...

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Showing results 41-60

All JobsService JobsService Manager JobsService Manager Jobs in Lexington, MA

Service Manager information

See Lexington, MA salary details

$37.1K

$78.6K

$133.1K

How much do service manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for service manager in Lexington, MA is $78,615.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,400.00 and $90,400.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Lexington, MA?

The most popular types of Service jobs in Lexington, MA are:

What are popular job titles related to Service Manager jobs in Lexington, MA?

For Service Manager jobs in Lexington, MA, the most frequently searched job titles are:

What cities near Lexington, MA are hiring for Service Manager jobs?

Cities near Lexington, MA with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Lexington, MA as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $78,615 per year, or $37.8 per hour.

Service Manager

Summer Shack

Cambridge, MA • On-site

Full-time

Medical, Retirement

Re-posted 17 days ago

Job description

The Service Manager is a hands-on leadership role responsible for overseeing daily front-of-house operations and ensuring an exceptional guest experience. This role requires a strong hospitality background, calm leadership under pressure, and a passion for service, and teamwork. This role reports to the General Manager, a highly experienced hospitality professional.

Key Responsibilities

  • Oversee daily floor operations during service, ensuring smooth, efficient, and polished execution
  • Lead, coach, and motivate front-of-house staff including servers, bartenders, hosts, and support staff
  • Maintain high standards of service, presentation, and guest engagement at all times
  • Act as the primary point of contact for guests during service, resolving concerns professionally and promptly
  • Coordinate closely with the kitchen and bar teams to ensure seamless communication and timing
  • Manage table flow, reservations, walk-ins, and seating to maximize guest satisfaction and revenue
  • Monitor staff performance, provide real-time feedback, and support training and onboarding
  • Enforce company policies, service standards, and health & safety regulations
  • Assist with opening and closing duties, including cash handling and end-of-shift reporting
  • Support special events, private parties, and high-volume service periods

Qualifications & Skills

  • 1+ years of floor management or supervisory experience in a hospitality driven venue
  • Strong leadership, communication, and problem-solving skills
  • Ability to remain composed and professional in fast-paced, high-pressure environments
  • Exceptional guest service mindset with attention to detail
  • Experience with POS and reservation systems preferred
  • Ability to stand and move for extended periods

What We Offer

  • Competitive compensation
  • Health Benefits
  • Matching 401k (after 1 year of employment)
  • Supportive, team-oriented work environment
  • Growth opportunities in a growing company

Employment Type(s):Full-time

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