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Service Manager Jobs in Hamden, CT (NOW HIRING)

D2B Groups

Field Service Manager

Bridgeport, CT · On-site

As a Field Service Manager, you will play a crucial role in overseeing and managing the field service operations of the company. You will be responsible for leading a team of field service ...

UniFirst

Route Service Manager - UniFirst

Stratford, CT · On-site

Route Service Manager UniFirst seeking a Route Service Manager to join our team! The Route Service Manager will recruit and lead a team of Route Service Supervisors and Route Service Representatives ...

VIP Auto

Service Manager - Waterbury CT

Waterbury, CT · On-site

TITLE: Service Manager REPORTING TO: District Manager / Market Manager EMPLOYMENT CLASSIFICATION: Exempt GENERAL SUMMARY: The Service Manager: * Must be an inspirational leader who lives VIP ...

UniFirst

Route Service Manager - UniFirst

Stratford, CT · On-site

Route Service Manager UniFirst seeking a Route Service Manager to join our team! The Route Service Manager will recruit and lead a team of Route Service Supervisors and Route Service Representatives ...

Unifirst

Route Service Manager - UniFirst

Stratford, CT · On-site

Route Service Manager UniFirst seeking a Route Service Manager to join our team! The Route Service Manager will recruit and lead a team of Route Service Supervisors and Route Service Representatives ...

RESA Power

Technical Service Manager

Shelton, CT

$116K - $116K/yr

Position Summary The Technical Service Manager (TSM) will develop and maintain relationships with potential and existing clients within the technical and manufacturing fields. Identify opportunities ...

RESA Power

Technical Service Manager

Shelton, CT · On-site

$116K - $116K/yr

Position Summary The Technical Service Manager (TSM) will develop and maintain relationships with potential and existing clients within the technical and manufacturing fields. Identify opportunities ...

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All JobsService JobsService Manager JobsService Manager Jobs in Hamden, CT

Service Manager information

See Hamden, CT salary details

$32.8K

$69.6K

$117.8K

How much do service manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for service manager in Hamden, CT is $69,564.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,700.00 and $80,000.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Hamden, CT?

The most popular types of Service jobs in Hamden, CT are:

What job categories do people searching Service Manager jobs in Hamden, CT look for?

The top searched job categories for Service Manager jobs in Hamden, CT are:

What cities near Hamden, CT are hiring for Service Manager jobs?

Cities near Hamden, CT with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Hamden, CT as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $69,564 per year, or $33.4 per hour.

Field Service Manager

D2B Groups

Bridgeport, CT • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 hours ago

Job description

As a Field Service Manager, you will play a crucial role in overseeing and managing the field service operations of the company. You will be responsible for leading a team of field service technicians, ensuring efficient and high-quality service delivery to our customers. Your main responsibilities will include scheduling and dispatching technicians, managing service requests, and coordinating with customers and other departments to ensure a seamless service experience.

You will be responsible for identifying areas of improvement in the field service operations and implementing strategies to enhance productivity, customer satisfaction, and overall service quality. Additionally, you will monitor key performance indicators, analyze data, and provide regular reports to senior management.

The ideal candidate for this role has a strong background in field service management, exceptional organizational and leadership skills, and a customer-focused mindset. If you are a proactive problem solver with a passion for improving processes and delivering exceptional service, we would love to hear from you.

Requirements

  • 3+ years of previous experience managing field service operations required
  • Experience with mechanics and heavy equipment preferred
  • Strong leadership and team management skills
  • Excellent communication and interpersonal skills
  • Ability to analyze data, identify trends, and implement process improvements
  • Knowledge of industry best practices and regulatory requirements
  • Customer-focused mindset and commitment to delivering exceptional service

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)