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Service Manager Jobs in Fajardo, PR (NOW HIRING)

Service Corporation International

Sales Manager

San Juan, PR · On-site

$40K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Manage Sales Counselors acting as their primary reference regarding the aftercare process ... customer service Market Share * Develop marketing programs that compliment the geography ...

Regis

Salon Manager

Canovanas, PR · On-site

You'll show the team how it's done by providing great cuts, color, and guest service. * Managing the Vibe: You keep the salon clean, professional, and positive. Yes, that means you ensure the towels ...

SmartStyle Career Site

Salon Manager

Canovanas, PR · On-site

You'll show the team how it's done by providing great cuts, color, and guest service. * Managing the Vibe: You keep the salon clean, professional, and positive. Yes, that means you ensure the towels ...

Service Corporation International

Sales Manager

Caguas, PR · On-site

$45K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Manage Sales Counselors acting as their primary reference regarding the aftercare process ... customer service Market Share * Develop marketing programs that compliment the geography ...

Service Corporation International

Sales Manager

Canovanas, PR · On-site

$45K - $76K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Manage Sales Counselors acting as their primary reference regarding the aftercare process ... customer service Market Share * Develop marketing programs that compliment the geography ...

Service Corporation International

Sales Manager

San Juan, PR · On-site

$40K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Manage Sales Counselors acting as their primary reference regarding the aftercare process ... customer service Market Share * Develop marketing programs that compliment the geography ...

Service Corporation International

Sales Manager

Caguas, PR · On-site

$45K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Manage Sales Counselors acting as their primary reference regarding the aftercare process ... customer service Market Share * Develop marketing programs that compliment the geography ...

Service Corporation International

Sales Manager

San Juan, PR · On-site

$40K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Manage Sales Counselors acting as their primary reference regarding the aftercare process ... customer service Market Share * Develop marketing programs that compliment the geography ...

Service Corporation International

Sales Manager

Canovanas, PR · On-site

$45K - $76K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Manage Sales Counselors acting as their primary reference regarding the aftercare process ... customer service Market Share * Develop marketing programs that compliment the geography ...

Service Corporation International

Sales Manager

Canovanas, PR · On-site

$45K - $76K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Manage Sales Counselors acting as their primary reference regarding the aftercare process ... customer service Market Share * Develop marketing programs that compliment the geography ...

Service Corporation International

Sales Manager

Caguas, PR · On-site

$45K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Manage Sales Counselors acting as their primary reference regarding the aftercare process ... customer service Market Share * Develop marketing programs that compliment the geography ...

Walgreens

Pharmacy Operations Manager

Carolina, PR · On-site

Models and shares customer service best practices. * Develops strong relationships with customers ... Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and ...

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Showing results 21-40

All JobsService JobsService Manager JobsService Manager Jobs in Fajardo, PR

Service Manager information

See Fajardo, PR salary details

$31.7K

$67.2K

$113.8K

How much do service manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for service manager in Fajardo, PR is $67,203.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,900.00 and $77,300.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What cities near Fajardo, PR are hiring for Service Manager jobs?

Cities near Fajardo, PR with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Fajardo, PR as of August 2026, with employment types broken down into 74% Full Time, and 26% Part Time. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $67,203 per year, or $32.3 per hour.

Sales Manager

Service Corporation International

San Juan, PR • On-site

$40K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 20 days ago

Service Corporation International rating

6.8

Company rating: 6.8 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

5th of 9 rated funeral services

Job description

Our associates celebrate lives. We celebrate our associates.

Develops a well-trained sales staff that meets or exceed all sales quotas, increases market share and customer base within established budgetary levels while maintaining the highest ethical standards and observing Company policies and procedures.

JOB RESPONSIBILITIES

Staff Management and Leadership

  • Meet and exceed established location sales quotas
  • Ensure that Sales Counselors utilize methods as set forth in training manuals while observing Company policies and procedures
  • Provide initial and ongoing sales instruction to ensure that all Sales Counselors meet or exceed the needs of the customers
  • Manage Sales Counselors acting as their primary reference regarding the aftercare process, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, sales guideline questions, compliance issues, and delivery of customer service

Market Share

  • Develop marketing programs that compliment the geography, demographics, ethnicity, or religions of the community 
  • Analyze and be aware of competitor pricing
  • Plan and participate in community events designed to develop prospects and heighten awareness of the location

Expense Management

  • Review all pre-need contracts and at-need cemetery contracts to ensure compliance with HMIS, state/provincial and or federal laws
  • Approve all discounts offered to customers
  • Prepare reports that demonstrate compliance with financial controls

Operations Support

  • Maintain all marketing materials, training manuals, sales equipment and other sales supplies
  • Ensure that sales programs, incentives and awards, and sales presentations are budgeted, approved and conform to Company policies
  • Maintain all sales rooms and offices in a clean and orderly fashion to provide a professional atmosphere for Sales Counselors and the public

Compliance

  • Ensure that all sales counselors follow the Code of Conduct and obtain proper licensure
  • Ensure compliance of sales practices with federal, state/provincial and local regulations

MINIMUM Requirements

Education

  • High school or equivalent
  • Bachelor’s degree preferred

Experience

  • Sales Management experience of 3-5 years required
  • Sales Counselor and sales supervisory experience preferred
  • Experience presenting, training, coaching and motivating salespeople and sales forces a plus

Licenses

  • Valid state/province driver’s license with good driving record
  • Insurance license as required by state/province law and as prescribed by each state board

Knowledge, Skills and Abilities

  • Working knowledge of Windows-based PC environment and MS office applications
  • Knowledge of Customer Relationship Management systems a plus
  • Ability to maintain confidentiality
  • Ability to work beyond standard business hours when necessary to service customers
  • Ability to set goals for employees that are challenging but achievable

Compensation:

$40K to $90K targeted compensation (with higher earnings potential based on exceptional performance)

Benefits:

Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care) *Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program

#SCI

Postal Code: 00918-3738Category (Portal Searching): SalesJob Location: US-PR - San Juan

Company Description

We are proud to be North America's leading provider of funeral, cremation and cemetery services.

Our nearly 25,000 associates are driven by our guiding purpose to compassionately support families during their most difficult times, celebrate the significance of life and preserve memories that transcend generations.

We’ve created a culture of Service Excellence to our families and to each other. It’s the reason more than 600,000 families turn to us each year to care for their loved ones.

What Service Corporation International employees say

Pay

Benefits

Hours and flexibility

Workplace

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