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Service Manager Jobs in Dover, PA (NOW HIRING)

Texas Roadhouse

Service Manager

Westminster, MD · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Cooper Motors Lincoln

Service Manager

Hanover, PA

Time management skills * Fantastic communication skills with your customers * Professional, well-groomed personal appearance * Consistent record of service and sales success * Strong record of ...

Sprouts Farmers Market

Service Manager

York, PA · On-site

The Service Manager will proactively prepare work schedules, train team members, and help achieve store goals related to sales, labor, margins, and shrink. Overview of Responsibilities * Positively ...

Sprouts Farmers Market

Service Manager

York, PA · On-site

The Service Manager will proactively prepare work schedules, train team members, and help achieve store goals related to sales, labor, margins, and shrink. Overview of Responsibilities * Positively ...

Sprouts Farmers Market

Service Manager

York, PA · On-site

The Service Manager will proactively prepare work schedules, train team members, and help achieve store goals related to sales, labor, margins, and shrink. Overview of Responsibilities * Positively ...

Cooper Motors Lincoln

Service Manager

Hanover, PA · On-site

Time management skills * Fantastic communication skills with your customers * Professional, well-groomed personal appearance * Consistent record of service and sales success * Strong record of ...

Barbeque Integrated Inc

Service Manager

York, PA

$55K - $65K/yr

Previous Bar Manager/Service Management Experience (Experience must be in afull-servicee restaurant witha full bar) Computer knowledge (Excel, Windows, POS, etc.) Results-driven, trustworthy, and ...

Cooper Motors Lincoln

Service Manager

Hanover, PA

Time management skills * Fantastic communication skills with your customers * Professional, well-groomed personal appearance * Consistent record of service and sales success * Strong record of ...

Cooper Motors Lincoln

Service Manager

Hanover, PA · On-site

Time management skills * Fantastic communication skills with your customers * Professional, well-groomed personal appearance * Consistent record of service and sales success * Strong record of ...

Smokey Bones

Service Manager

York, PA · On-site

Previous Bar Manager/Service Management Experience (Experience must be in afull-servicee restaurant witha full bar) Computer knowledge (Excel, Windows, POS, etc.) Results-driven, trustworthy, and ...

GT&E LLC

Assistant Service Manager

Mechanicsburg, PA · On-site

Service Manager Purpose: The Assistant Service Manager plays a critical leadership role in the daily operations of the service department. This individual supports the Service Manager by coordinating ...

Gt&e Llc

Assistant Service Manager

Sporting Hill, PA · On-site

$60 - $80/hr

The Assistant Service Manager plays a critical leadership role in the daily operations of the service department. This individual supports the Service Manager by coordinating technician workflow ...

M&K Truck Centers

Service Manager FARP

Harrisburg, PA · On-site

$70K - $90K/yr

The Service Manager runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service ...

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Service Manager information

See Dover, PA salary details

$31.9K

$67.7K

$114.6K

How much do service manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for service manager in Dover, PA is $67,684.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,300.00 and $77,900.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Dover, PA?

The most popular types of Service jobs in Dover, PA are:

What cities near Dover, PA are hiring for Service Manager jobs?

Cities near Dover, PA with the most Service Manager job openings:

Service Manager jobs near you

Service Manager

Fred Beans Family Of Dealerships

Mechanicsburg, PA • On-site

Full-time

Medical, Life, Retirement, PTO

Re-posted 14 days ago

Fred Beans rating

9.1

Company rating: 9.1 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

4th of 159 rated car dealerships

Job description

Join Fred Beans Automotive Group, voted Best Places to Work 8 years running and
Healthiest Employers for 2021 and 2022!
Fred Beans Automotive is growing and is looking to hire an experienced Service Manager at our Kia Store in Mechanicsburg!

The Service Manager is responsible for customer sensitive, efficient and profitable operations of

the dealership's Service Department, handling customer relations, employee relations, and

employee satisfaction. The Service Manager will operate the department at maximum

production; create a good work environment while properly managing the assets of the

department.

Duties and responsibilities of the Service Manager will include, but are not limited to, the

following:

Maximize stall utilization by staffing shop to its maximum level.

Monitor Daily and Weekly Production objectives are set and met.

Enforce compliance with the Service Quality Process.

Counsel with and train ASMs.

Conduct interviews and assist in staffing needs to keep shop and operations a

capacity.

Measure customer hours and maintenance vs. repair.

Determine and maintain pricing for shop and Quick Lane services. Maintain &

develop customer loyalty system.

Supervise and monitor all direct mail and marketing efforts.

Utilize CDK to create reports for Managers and Supervisors.

Monitor and maintain bi-weekly group leader meetings.

Advise and monitor for positive CSI Maintain the tracking system.

Follow up and correct all complaints within 24 hours.

Become familiar with and follow up with all manufacturer and aftermarket

warranty company policies and procedures.

Establish and maintain productive relationships with the manufacturer's

designated warranty representatives and the representative of any aftermarket

warranty company with which the dealership conducts business.

Monitor the use of special warranty programs for diagnosis time, straight time

repairs, etc. for abuse by the service sales and/or technical staff.

Handle customer complaints that demand management's attention tactfully,

promptly and with genuine concern for the customer's problems.

What We Offer

Company funded training and leadership programs to help you further your

career. (Our company spent over $600,000 training our staff last year)

Great opportunities for advancement - We promote from within!

Company funded health benefits

Life, Disability, and Cancer Insurance

Pet Insurance

Company-matched 401(k)

Paid Vacation and Personal time off

Employee and Community discounts at over 150 vendors

Referral Program

Healthy Living Program

Partnership with SoFi

Parental Leave

Volunteer Time Off

Requirements necessary for the Service Manager position include, but are not limited,

to the following;

At least 3 years of Service Associate experience with an Automotive dealership

or Independent Repair Facility.

Valid driver's license

Vocational training and licenses preferred

Fred Beans is an equal opportunity and veteran friendly employer

What Fred Beans employees say

Pay

Benefits

Hours and flexibility

Workplace

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