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Service Manager Jobs in Cleveland, OK (NOW HIRING)

Dover Corporation

Service Manager

Tulsa, OK · On-site

Manages the daily operation of the Service Department which includes but is not limited to: warranty work, parts orders, returned goods, and resolving customer concerns. * Manages the daily work ...

Dover Corporation

Service Manager

Tulsa, OK

Manages the daily operation of the Service Department which includes but is not limited to: warranty work, parts orders, returned goods, and resolving customer concerns. * Manages the daily work ...

Warehouse Market

Customer Service Manager

Sapulpa, OK · On-site

... managing, new, discontinued, and all other tags and signs. Service Desk Procedures - I supervise Service Desk and financial services procedures including providing tills, opening and closing the ...

Keystone Chevrolet

Be Seen First

Fixed Operations / Service Manager

Sand Springs, OK · On-site

Fixed Operations Manager / Service Manager Keystone Chevrolet | Sand Springs, Oklahoma Keystone Chevrolet is seeking an experienced and motivated Fixed Operations Manager / Service Manager to lead ...

Posted today

10Box

Customer Service Manager

Sapulpa, OK · On-site

... managing, new, discontinued, and all other tags and signs. Service Desk Procedures - I supervise Service Desk and financial services procedures including providing tills, opening and closing the ...

Airliquidehr

Automation Service Manager

Tulsa, OK

R10094359 Automation Service Manager (Open) Location: Tulsa, OK - Peoria - Cust. installations How will you CONTRIBUTE and GROW? At Airgas, we are committed to building a diverse and inclusive ...

Murphy-Hoffman Company

Body shop service advisor

Tulsa, OK · On-site

Works with Service Manager to ensure timely action taken and settled in areas of disputes and warranty. * Assures all documentation necessary for sale of labor (customer, internal and warranty) is ...

Posted today

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Service Manager information

See Cleveland, OK salary details

$27.6K

$58.5K

$99.1K

How much do service manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for service manager in Cleveland, OK is $58,492.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $67,300.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Cleveland, OK?

The most popular types of Service jobs in Cleveland, OK are:

What are popular job titles related to Service Manager jobs in Cleveland, OK?

For Service Manager jobs in Cleveland, OK, the most frequently searched job titles are:

What job categories do people searching Service Manager jobs in Cleveland, OK look for?

The top searched job categories for Service Manager jobs in Cleveland, OK are:

What cities near Cleveland, OK are hiring for Service Manager jobs?

Cities near Cleveland, OK with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Cleveland, OK as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $58,492 per year, or $28.1 per hour.

Service Manager

Kirby-Smith Machinery, Inc. - Tulsa, OK

Tulsa, OK

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Job description

Who We Are

Kirby-Smith Machinery, Inc. is a leading distributor of heavy equipment and cranes in the central United States. We are at the forefront of today's construction industry growth and have several exciting job opportunities for talented, energized professionals across the region who want to join our #WeAre1KirbySmith family!

Service Manager Benefits 

  • Comprehensive benefits package (including medical/dental/vision)
  • 401K Plans with Company Match
  • Generous PTO Package/Paid Holidays
  • Short/Long Term Disability
  • Growth Opportunities
  • Continued Education
  • Paid Training
  • Family Owned and Operated
  • Health and Wellness

Service Manager Position Purpose 

Responsible for the Service Department's morale, safety, efficiency, and profitability while overseeing all branch service personnel, advising, and recommending changes or improvements.

Service Manager Essential Functions

  • Communicates and supports the Kirby Smith vision and core values of One Mission, One Team, One Plan, One Goal
  • Develops and achieves annual goals and objectives for the service department to include expected billings for labor based on sales estimates, rental contracts, and equipment sales
  • Oversees product service managers and all branch service personnel; ensures all personnel actions are appropriate and timely, including annual and quarterly performance reviews, training, safety, and disciplinary measures; fosters good employee morale by personal contact and timely follow-up on employee suggestions, issues, and concerns
  • Ensures that proper communication channels, records, reports, and procedures are established and followed
  • Controls time spent on repairs to ensure maximum efficiency and productivity
  • Ensures that necessary shop tools and equipment are available and maintained in good order
  • Organizes and recommends training programs and meetings for staff, either as a company function or in conjunction with manufacturers' service representatives
  • Performs weekly evaluations on the performance of the service department against planned goals and objectives and adjusts accordingly, including WIP, Rental Turns, and Used Turns
  • Ensures the Service truck fleet is in proper mechanical and safe operating condition and supervises the economical use of vehicles in the performance of service work
  • Engages in the daily use and implementation of the company's organizational tools, ERPs, and support software
  • Maintains and fosters good working relationships with manufacturers' representatives
  • Acquires and maintains knowledge of all warranty programs of represented manufacturers. Works with warranty operations to ensure accurate and timely submission of warranty work and prompt follow-up on rejections and receivables
  • Supports and administers company policies and procedures as established
  • Monitors and oversees safety processes and procedures and promotes safety to all service employees. Initiates measures as necessary to ensure maximum safety of service employees
  • Performs other job-related duties as assigned
  • Ensures consistent and reliable on-site attendance

Service Manager Minimum Qualifications

  • High School or Equivalent
  • Five (5) years of experience as a Service Technician and two (2) years in a supervisory position
  • Ability to operate a motor vehicle, other vehicle, equipment, machinery, or power tools
  • Experience or training in best management practices and concepts, or the willingness and ability to obtain such training and apply it in an acceptable and approved manner
  • Exceptional Interpersonal skills and excellent communication skills

Service Manager Physical Requirements

  • Pushing/Pulling/Lifting/Carrying up to 50 pounds without assistance
  • Physical ability to squat, twist, turn, bend, stoop, climb, and reach overhead
  • Must be able to work in extreme heat or cold and wet, damp, dusty, or windy conditions and tolerate exposure to typical noises, hazardous materials, and fumes/odors associated with the shop
  • Physical ability to perform maintenance on equipment for extended hours with continual mounting and dismounting throughout the workday
  • Ability to adhere to personal protective equipment (PPE) policy and maintain individual PPE in a functional condition

This is a safety-sensitive position

We are an equal opportunity employer and prohibit discrimination and harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

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