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Service Manager Jobs in Burlington, VT (NOW HIRING)

Vipauto

Service Manager II - Shelburne, VT

Shelburne, VT · On-site

$50 - $70/hr

Service Manager EMPLOYMENT CLASSIFICATION: Exempt GENERAL SUMMARY The SMII lives VIP's mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and management processes while serving ...

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Service Manager information

See Burlington, VT salary details

$32.5K

$69K

$116.8K

How much do service manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for service manager in Burlington, VT is $68,956.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,200.00 and $79,300.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Burlington, VT?

The most popular types of Service jobs in Burlington, VT are:

What are popular job titles related to Service Manager jobs in Burlington, VT?

For Service Manager jobs in Burlington, VT, the most frequently searched job titles are:

What job categories do people searching Service Manager jobs in Burlington, VT look for?

The top searched job categories for Service Manager jobs in Burlington, VT are:

What cities near Burlington, VT are hiring for Service Manager jobs?

Cities near Burlington, VT with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Burlington, VT as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $68,956 per year, or $33.2 per hour.

Assistant Customer Service Manager

Albertsons

Colchester, VT • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Albertsons rating

5.9

Company rating: 5.9 out of 10

Based on 1,169 frontline employees who took The Breakroom Quiz

68th of 124 rated grocery stores

Job description

Why choose us? 

Are you ready to take the next step in your people management career? Join us for an exciting opportunity as an Assistant Customer Service Manager, where customer service, operational consistency, and checkout efficiency come together.  

At Albertsons Companies, we are looking for teamfocused managers who are passionate about customer service, people development, and operational excellence. As an Assistant Customer Service Manager, you will support front-end operations, help achieve store performance goals, and ensure fast, friendly, and accurate service for every customer. This role offers a fastpaced, customerfacing environment where your work directly supports store results and customer satisfaction.  

Bring your flavor  

Building the future of food and wellbeing starts with a strong customer experience. Bring your interest in service, organization, and team collaboration to a role where you help maintain consistent standards, support your associates, and ensure every customer leaves with a positive experience. 

Main responsibilities: 

  • Assist in overseeing and coordinate all frontend operations, ensuring fast, friendly, and accurate checkout service  
  • Support customer service programs and respond to customer concerns in a timely and professional manner  
  • Provide checkout support as needed, including register functions and customer assistance  
  • Support front-end activities including scheduling, service levels, and daily operations.
  • Maintain cleanliness, organization, and a positive frontend environment  
  • Assist with cash handling processes including tills, safe counts, reconciliation, refunds, and transactions.
  • Assist with monitoring inventory and ordering front-end supplies and materials.  
  • Assist with hiring, training, coaching, and developing front-end associates and supervisors.
  • Support labor planning, budgeting, and expense control for the department  
  • Support compliance with company policies, safety standards, and operational procedures.
  • Complete daily reports, payroll processes, and required documentation  
  • Assume responsibility for front-end operations in the absence of the Customer Service Manager. 

We are looking for candidates who possess the following: 

Soft skills: 

  • Strong customerservice focus with a professional team presence 

  • Effective communication, coaching, and collaboration skills 

  • Strong organization, prioritization, and planning abilities 

  • Ability to stay composed in fastpaced, customerfacing environments 

Skill areas: 

  • Frontend operations and customer service execution 

  • Cash handling, reconciliation, and compliance practices 

  • Labor planning, scheduling, and service coverage 

  • Safety awareness and lossprevention support 

Knowledge: 

  • Frontend systems, registers, and store operations 

  • Cash handling procedures, security protocols, and transaction policies 

  • Scheduling tools and basic computer applications 

Abilities: 

  • Ability to review service metrics, cash variance, and performance trends 

  • Ability to train, coach, and support associate development 

  • Ability to stand, move, lift, carry, or push objects as required 

  • Ability to operate and troubleshoot frontend equipment 

  • Travel requirements: None  

  • Other requirements: Flexible availability including evenings, weekends, and holidays; reliable attendance; compliance with company policies, safety standards, and the Code of Business Conduct 

We also provide a variety of benefits including: 

  • Competitive wages paid weekly 

  • Associate discounts 

  • Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!) 

  • Time off (vacation, holidays, sick pay).  For eligibility requirements please visit myACI Benefits 

  • Leaders invested in your training, career growth and development 

  • An inclusive work environment with talented colleagues who reflect the communities we serve 

Our Values - Click below to view video:   ACI Values 

A copy of the full job description can be made available to you. 

Albertsons Companies is at the forefront of the revolution in retail.  Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being.  We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S.  We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records. 

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).

Pay Transparency:


Starting rates will be no less than the local minimum wage and may vary based on criteria such as location, experience, and qualifications. Candidates with unique qualifications may be considered for compensation above this range. Benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation Pay or Flexible Time Off, paid holidays, bereavement pay, and retirement benefits (pension and/or 401k eligibility).  [If applicable:] Associates in this position may be eligible for a quarterly bonus.    

What Albertsons employees say

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