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Service Manager Jobs in Airdrie, AB (NOW HIRING)

Ice Western

Service Coordinator

Calgary, AB · On-site

Service Manager About Us Since 1991, ICE Western Sales has been at the forefront of manufacturing highly complex custom HVAC units for global commercial and industrial markets. Our commitment to ...

Ice Western

Service Coordinator

Calgary, AB · On-site

Service Manager About Us Since 1991, ICE Western Sales has been at the forefront of manufacturing highly complex custom HVAC units for global commercial and industrial markets. Our commitment to ...

Ice Western

Service Coordinator

Calgary, AB · On-site

Service Manager About Us Since 1991, ICE Western Sales has been at the forefront of manufacturing highly complex custom HVAC units for global commercial and industrial markets. Our commitment to ...

Million Air

Line Service Ramp Agent

Calgary, AB

Bi-linqual preferred Reporting Relationship This position reports to the Line Service Manager Work Environment This position works outside in all types of weather conditions and direct contact with ...

Million Air

Line Service Professional

Calgary, AB

Must be able to work in a time sensitive, multiple shift, and team orientated environment Reporting Relationship This position reports to the Line Service Manager Work Environment This position works ...

Group CBS

P&C Technician (Field Service)

Calgary, AB

Regional Field Service Manager FLSA Status: Hourly, Non-Exempt, Full- Time _____ Job Summary: Responsible for performing commissioning activities as assigned by the project lead. Essential Duties and ...

Nureva

Manager, People Services

Calgary, AB · On-site

We're looking for a manager, people services to own and deliver the People function of Nureva Inc. and its subsidiary, Nialli Inc. In this highly collaborative role, you'll work as an integral member ...

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Service Manager information

See Airdrie, AB salary details

$25K

$60.1K

$96.5K

How much do service manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for service manager in Airdrie, AB is $60,138.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $72,000.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Airdrie, AB? The most popular types of Service jobs in Airdrie, AB are:
What job categories do people searching Service Manager jobs in Airdrie, AB look for? The top searched job categories for Service Manager jobs in Airdrie, AB are:
What cities near Airdrie, AB are hiring for Service Manager jobs? Cities near Airdrie, AB with the most Service Manager job openings:
Service Manager jobs near you
Infographic showing various Service Manager job openings in Airdrie, AB as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $60,138 per year, or $28.9 per hour.

Manager, Customer Service & Inside Sales - Calgary Stampeders

Scotiabank Saddledome

Calgary, AB • On-site

Full-time

Re-posted 5 days ago

Job description

At Calgary Sports and Entertainment Corporation, we deliver excitement. Our mission is to be the heartbeat of our community by creating connections, building champions, and winning, together.  If you’d like to join a team that’s people-first, diverse, innovative, and energized about delivering extraordinary fan experiences to our guests, then we’d love to sign you to a player's contract!

THE POSITION 

Reporting to the Director, Operations, the Manager, Customer Service & Inside Sales is responsible for driving season ticket member satisfaction, retention, revenue growth, and fan engagement for the Calgary Stampeders. This role leads the Customer Service and Inside Sales team while developing and executing strategies to maximize renewals, generate new revenue through inside sales initiatives, and increase customer lifetime value through season tickets, group sales, premium seating, and upsell opportunities.

The Manager will oversee a team of Account Managers focused on delivering exceptional service, retaining season ticket members, identifying sales opportunities, and achieving revenue targets across season tickets, premium products, group experiences, and additional ticket inventory.

KEY ACCOUNTABILITIES 

Leadership & Staff Management

  • Manage, hire, train, coach, mentor, and supervise Account Managers.
  • Develop a high-performance culture focused on customer service, retention, sales growth, and fan engagement.
  • Establish individual and team sales and retention goals, providing ongoing coaching and performance management.
  • Plan and lead departmental staff meetings and training sessions.
  • Determine and communicate Account Manager and part-time staffing schedules.
  • Recruit, hire, train, and supervise part-time staff and volunteers.

Retention & Customer Experience

  • Achieve and exceed renewal targets as established by management.
  • Lead season ticket retention initiatives through proactive communication, relationship management, and member engagement programs.
  • Develop and execute customer service strategies that increase satisfaction, loyalty, and long-term account value.
  • Establish and review operational policies and procedures for the customer service department.
  • Act as the primary escalation point for customer inquiries and service-related issues.
  • Lead guest relations initiatives and ensure exceptional service standards are maintained.

Inside Sales & Revenue Growth

  • Develop and execute inside sales strategies to generate revenue from existing accounts and new prospects.
  • Identify and capitalize on opportunities to convert season ticket members into premium seating, suites, hospitality, and group sales customers.
  • Lead upsell campaigns focused on premium experiences, add-on products, event hospitality, and ticket package enhancements.
  • Work closely with Account Managers to maximize account revenue through cross-selling and relationship-based sales initiatives.
  • Monitor sales performance, establish pipelines, and implement strategies to achieve revenue targets.

Membership Engagement & Loyalty Programs

  • Plan and execute annual season ticket member gift programs, contests, member trips, and appreciation initiatives.
  • Create programs and touchpoint plans that strengthen member loyalty and increase retention rates.

Business Operations & Administration

  • Assist in developing and managing the department operating budget, including capital expenditures.
  • Work with Payroll to ensure timely and accurate processing of part-time staff compensation.
  • Implement and execute data capture, customer feedback, survey, and lead generation programs to support business objectives.
  • Actively participate in safety programs and follow all organizational policies and procedures.
  • Perform other related duties as assigned.

THE INDIVIDUAL 

The ideal individual will have the following background: 

  • Minimum 8-10 years of customer service and sales experience;
  • Minimum 3-5 years of leadership experience;
  • The ability to multi-task and perform under pressure while meeting deadlines is crucial;
  • Ability to work independently or as part of a team with exceptional communication skills (both written and verbal);
  • Intermediate to advanced skills using all Microsoft platforms is considered a strong asset.

This position will remain open until 3:00pm Monday, July 20th, 2026. 

CSEC is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation. 

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