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Service Manager Jobs in Pennsylvania (NOW HIRING)

McCarthy Tire Service

Service Manager

Levittown, PA · On-site

Service Manager Ready to accelerate your career while helping our customers move forward? McCarthy Tire Service is seeking a Service Manager to oversee the daily operations of our commercial tire ...

Team Builder Recruiting

Service Manager

Blue Ball, PA · On-site

$137K/yr

Service Manager Blue Ball, PA Lead a skilled team where your mechanical expertise, business leadership, and commitment to customer service directly shape the success of every repair and every ...

Team Builder Recruiting

Service Manager

East Earl, PA · On-site

$137K/yr

Service Manager Blue Ball, PA Lead a skilled team where your mechanical expertise, business leadership, and commitment to customer service directly shape the success of every repair and every ...

Anderson Equipment Company

Service Manager

Somerset, PA · On-site

$80K - $100K/yr

The Service Manager is responsible for leading the branch service department and overseeing technicians and mechanics who work in the shop and the field. The technicians perform a variety of ...

Skyworks LLC

Service Manager

Aston, PA · On-site

The ideal Service Manager is motivated, professional and detail oriented. Responsibilities include: * Scheduling periodic and annual preventive maintenance for all fleet equipment * Effectively ...

Paradise Management, LLC

Service Manager (SM)

Malvern, PA · On-site

$60K - $70K/hr

The Service Manager is responsible for maintaining the physical integrity of the community at all times. This involves ensuring safe and secure living environments for residents, visitors and staff.

McCarthy Tire

Service Manager

Levittown, PA · On-site

Service Manager Ready to accelerate your career while helping our customers move forward? McCarthy Tire Service is seeking a Service Manager to oversee the daily operations of our commercial tire ...

CSTK

Service Manager

Philadelphia, PA

$90K - $115K/yr

Position: Service Manager Location: Philadelphia, PA Salary Pay Range: $90,000 to $115,000 based on skill set Job Type: Full-Time Company : CSTK Inc. is an award-winning Authorized Thermo King ...

A Groundworks Company

Service Manager

Shamokin, PA · On-site

The Service Manager plays a pivotal role in achieving the objectives of their branch's service department by cultivating and leading a dynamic team of Service Technicians. This leadership position is ...

Superior Fleet Solutions

Service Manager

Leola, PA · On-site

The Service Manager is responsible for supervising and coordinating the activities of service operations, managing the overall performance of all areas of the Service Center including P&L, equipment ...

CarShop

Service Manager

Chester Springs, PA · On-site

$85K - $100K/yr

CarShop is seeking an experienced Automotive Retail Service Manager to lead our Chester Springs Service Department. This is an opportunity for a proven automotive service leader who knows how to ...

M&K Truck Centers

Service Manager

Altoona, PA · On-site

$75K - $90K/yr

The Service Manager runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service ...

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Service Manager information

See Pennsylvania salary details

$33.1K

$70.1K

$118.8K

How much do service manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for service manager in Pennsylvania is $70,139.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,100.00 and $80,700.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Pennsylvania?

The most popular types of Service jobs in Pennsylvania are:

What are popular job titles related to Service Manager jobs in Pennsylvania?

For Service Manager jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Service Manager jobs in Pennsylvania look for?

The top searched job categories for Service Manager jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Service Manager jobs?

Cities in Pennsylvania with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $70,139 per year, or $33.7 per hour.

Service Manager

McCarthy Tire Service

Levittown, PA • On-site

Full-time

Medical, Dental, Vision, PTO

Re-posted 3 days ago

McCarthy Tire Service rating

4.7

Company rating: 4.7 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

354th of 371 rated vehicle maintenance

Job description

Service Manager

Ready to accelerate your career while helping our customers move forward?

McCarthy Tire Service is seeking a Service Manager to oversee the daily operations of our commercial tire service department. This role is responsible for dispatching technicians, managing billing and work orders, coordinating schedules, and ensuring efficient day-to-day operations. Industrial tire and OTR tire experience is preferred.

Key Responsibilities
  • Dispatch and schedule service technicians to meet customer needs.
  • Manage billing, invoicing, and work order processing.
  • Create, review, and close work orders accurately and timely.
  • Ensure proper billing codes, customer information, and pricing are applied.
  • Coordinate incoming service work with sales and operations teams.
  • Manage technician schedules and overtime based on business demands.
  • Assist with accounts payable, purchase orders, and service department documentation.
  • Support inventory control, warehouse operations, and scrap tire disposal processes.
  • Schedule maintenance for company vehicles and equipment.
  • Resolve customer service issues and ensure customer satisfaction.
  • Support employee onboarding, training coordination, and administrative functions.
Qualifications
  • Previous experience in commercial tire, industrial tire, or OTR tire operations preferred.
  • Dispatching, service coordination, billing, or operational management experience.
  • Strong organizational, communication, and customer service skills.
  • Proficient computer skills and experience with work order management systems.
  • Ability to multitask and thrive in a fast-paced environment.
Why McCarthy Tire Service?
  • Strong safety culture with paid training.
  • Competitive pay and comprehensive benefits package.
  • Medical, Dental, Vision, and Company-Paid Disability Insurance.
  • Weekly pay and direct deposit.
  • PTO and paid holidays.
  • Career growth and advancement opportunities.
  • Relocation opportunities within our growing organization.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

 

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