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Service Integration Manager Jobs in Silver Spring, MD

Vertical Mechanical Group Inc

BIM Manager

Sterling, VA · On-site

Our commitment to exceptional customer service and innovative solutions drives our success and ... Integrate BIM deliverables with fabrication, estimating, and field layout processes. * Oversee BIM ...

SAIC

Data Services Integration Analyst

Chantilly, VA

Experience with data management tools (e.g., SQL, ETL tools, data warehousing), data visualization ... SAIC is a premier technology integrator providing full life cycle services and solutions in the ...

Intralox

Project Manager-Integration

Baltimore, MD · On-site

L.C., with an extensive portfolio of innovative conveyance solutions and services that improve ... Intralox Integration, Intralox Engineering and Project Management best practices, processes ...

ProSidian Consulting, LLC

Integration Architect

Alexandria, VA · Hybrid

$75.50 - $97.50/hr

ProSidian provides enterprise services/solutions for Risk Management | Compliance | Business ... We seek Integration Architect | Learning Management System (LMS) & Training Support - E-learning ...

ProSidian Consulting

Integration Architect

Alexandria, VA · Hybrid

$75.50 - $97.50/hr

ProSidian provides enterprise services/solutions for Risk Management | Compliance | Business ... We seek Integration Architect | Learning Management System (LMS) & Training Support - E-learning ...

ProSidian Consulting

Integration Architect

Alexandria, VA · Hybrid

$75.50 - $97.50/hr

ProSidian provides enterprise services/solutions for Risk Management | Compliance | Business ... We seek Integration Architect | Servicenow & Sharepoint Online Development - Integration Support ...

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Service Integration Manager information

See Silver Spring, MD salary details

$38.3K

$114.9K

$202.6K

How much do service integration manager jobs pay per year?

As of Jun 8, 2026, the average yearly pay for service integration manager in Silver Spring, MD is $114,876.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,700.00 and $137,000.00 per year, depending on experience, location, and employer.

What is a Service Integration Manager?

A Service Integration Manager is a professional responsible for overseeing and coordinating the delivery of services from multiple providers within an organization. They ensure that all services work together seamlessly to meet business objectives, manage service performance, and resolve any issues that arise between different vendors or teams. Their role involves working closely with stakeholders to align service delivery with organizational goals, implementing best practices, and continuously improving processes for efficiency and quality. Service Integration Managers play a key role in managing complex, multi-sourced IT environments and ensuring consistent service delivery.

What are the key skills and qualifications needed to thrive as a Service Integration Manager, and why are they important?

To thrive as a Service Integration Manager, you need expertise in IT service management, process improvement, and a solid understanding of integration frameworks, often supported by ITIL certification or similar qualifications. Familiarity with service management tools like ServiceNow, integration platforms, and project management systems is typically required. Strong stakeholder management, analytical thinking, and effective communication are vital soft skills for collaborating across teams and managing complex service ecosystems. These skills are essential for ensuring seamless service delivery, minimizing disruptions, and aligning IT services with business objectives.

How does a Service Integration Manager typically collaborate with internal and external stakeholders to ensure seamless service delivery?

A Service Integration Manager frequently acts as a bridge between various service providers, internal teams, and clients to coordinate and streamline service delivery. This role involves regular meetings with stakeholders to define requirements, resolve issues, and align expectations. Collaboration often includes managing service-level agreements, monitoring performance metrics, and orchestrating incident and change management processes. Effective communication and negotiation skills are essential, as the manager must ensure all parties are working towards common goals and that any service disruptions are swiftly addressed.

What is the difference between Service Integration Manager vs Service Coordinator?

AspectService Integration ManagerService Coordinator
CredentialsTypically requires project management certifications, relevant industry experienceOften requires customer service or administrative certifications
Work EnvironmentWorks across multiple teams, manages complex projects, often in corporate or technical settingsFocuses on scheduling, client communication, and service delivery at a more operational level
Employer & Industry UsageUsed in IT, telecommunications, and large service organizationsCommon in healthcare, social services, and customer support sectors

The Service Integration Manager oversees multiple service functions, coordinating efforts across teams to ensure seamless delivery. In contrast, the Service Coordinator handles day-to-day client interactions and scheduling. While both roles require strong communication skills, the Manager focuses on strategic integration, whereas the Coordinator emphasizes operational support.

What are popular job titles related to Service Integration Manager jobs in Silver Spring, MD? For Service Integration Manager jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Service Integration Manager jobs in Silver Spring, MD look for? The top searched job categories for Service Integration Manager jobs in Silver Spring, MD are:
Service Integration Manager jobs near you

Service Delivery Lead - TELEWORK - USA with Security Clearance

Dunhill Professional Search

Arlington, VA

Other

Posted 4 days ago

Job description

Key Responsibilities * Lead multi-provider service-integration activities, aligning processes, roles, and responsibilities across internal IT teams and external supplier organizations. * Define and maintain service-introduction frameworks, including entry and exit criteria, readiness checklists, and transition plans for new or changed services entering production. * Establish and oversee governance mechanisms such as operating-level agreements, RACI models, and integrated performance-reporting structures that ensure accountability and clarity for end-to-end services.

* Coordinate incident, change, and problem-management integration across providers to maintain consistent user experience, service quality, and operational continuity. * Facilitate risk and impact assessments for service changes, ensuring operational, security, and compliance considerations are addressed and documented before go-live. * Support IT staff responsible for service delivery and operations by communicating expectations, monitoring performance, and enforcing organizational policies, procedures, and core values.

* Promote continual improvement by analyzing service-delivery challenges, recommending process changes, and implementing best practices for multi-provider coordination. * Collaborate with senior IT leadership to align service-integration goals with broader organizational objectives, budget constraints, and strategic technology initiatives. Required Qualifications * Bachelor's degree in Information Technology, Computer Science, Business Administration, Management, or a related field, or equivalent relevant experience.

* 6-8 years of experience in information technology with 2-5 years managing IT staff or leading service-delivery and service-integration functions. * Demonstrated experience coordinating services across multiple service providers, including defining processes, assigning responsibilities, and fostering collaboration to ensure service quality and efficiency. * Practical knowledge of ITIL-aligned service-management processes and experience applying them in multi-provider or SIAM-style environments.

* Strong communication, analytical, problem-solving, and interpersonal skills, with the ability to facilitate meetings, document requirements, and conduct root-cause analysis. * Ability to obtain and maintain a Public Trust investigation and to work in a U.S.-only federal IT context, with U.S. citizenship as specified.

* Willingness and ability to travel 10-25% to support stakeholder engagement, service transitions, and operational coordination. Preferred Qualifications * Experience operating in a lead-supplier or service-integrator role within a formal SIAM framework, coordinating multiple IT service providers. * ITIL or SIAM-focused training or certification demonstrating structured knowledge of service-integration and multi-vendor management best practices.

* Background in federal contracting environments with experience managing service transitions, governance structures, and compliance documentation. #cjpost

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